I have written and rewritten this review and given it more thought/time than I honestly should. If I could summarize our experience with Moushal it would be disappointing, upsetting, and unprofessional. After our event, where we received subpa...
r service (details below), we (my partner and I) sent several emails to the owner, Jack, before I called him.
Once I finally did get him on the phone, Jack did hear me out, and even apologized. He returned $200 (which we didn’t ask for), but this gesture felt like too little too late. He did mention that his responses were slow since he works full-time.
Below is a summary of what transpired. I have stated the facts as objectively and fairly as possible to let the readers of the review reach their own conclusions
• The company was unorganized, missed phone calls with us, and were never clear with a timeline of when materials were needed from us.
• We hadn’t heard anything from them up until the start of the week before our wedding and only after we reached out to Jack to ask him what he needed from us. We did not hear back from him until the end of the week when wedding events had already started.
• We sent the DJ assigned to us the schedule for the day in three different formats and also sent a curated playlist from Spotify for him to work from, which included specific songs that had special meaning to us.
• The DJ texted the groom and a groomsmen all throughout the wedding day for details that had been provided via emails, and were included in the original contract we signed. The venue owner even sent him the schedule of the events.
• The DJ never contacted the Wedding Planner, which was included in the paperwork we sent in several months before the wedding. The owner claimed that he never received the paperwork, though email receipts show that it was sent 5 months before our wedding. He claimed that we were to blame and that this was a miscommunication on our part.
• The assigned DJ showed up and complained about having to work at the event to our wedding coordinator and our officiant, and then refused to MC the event, which was included as services to be provided.
• When talking to Jack, he actually stated that Moshal didn’t want to be at our wedding, blaming lack of communication from us. He stated that we had sent the requested information late even though we had to reach out several times to him asking for all the information that they needed from us. Once they did let us know what they needed, we provided all the information in a timely manner.
• Service Mishaps:
o The DJ started playing the processional music too early at least three times despite the coordinator attempting to regulate the timing.
o During the cocktail hour, the DJ was unprepared and did not have the information we sent and was thus forced to improvise.
o When we enter the reception, he didn’t play anything, because again, he didn’t have the song loaded up that we had requested for the entrance.
o He refused to make any announcements leaving our coordinator and officiant to step in.
o He turned the mike off and on during toasts.
◦ He played first dance music too early.
• Overall, after reflecting on our communications with Moushal, it appears that Moshunal left their DJ unprepared for the event, which ultimately reflects poorly on their business practices.