I cannot say enough great things about MC! We initially toured and booked with Tori (who is amazing - so sweet, knowledgeable and professional) in 2018, and postponed our 2019 date to 2020 because of a sudden death in the family, and they were incredible about it - their response was something more akin to how close friends would react than someone you were doing business with. Tori then put us in touch with Colleen, the Wedding Coordinator, who is an absolute DREAM to work with. She is so kind, funny, patient, and didn't ever mind answering my questions. We postponed to 2021 because of the pandemic, and, again, MC handled it SO much better than many other venues. While there were periods of waiting to know our options, when we spoke with Tori and Colleen, they put us at ease, and made it VERY easy to postpone. The tasting was wonderful, and we were able to see Tori and Colleen there, as well as meet Connie, the Assistant Event Coordinator, and Linda, the Bridal Attendant for the day of the wedding. All of them are just LOVELY! Upon our arrival at the Appalachian, Colleen called just to say hi, check in, and see if we needed anything. During rehearsal Colleen walked us through everything, made sure my cousin who was officiating felt comfortable and had all his questions answered. Every step of the way she checked in with me and my wife, made sure we were comfortable, offered advice/reminders but always made sure we knew the final decision was ours to make. The rehearsal was great, and Linda and Frank, the Banquet Manager, came and introduced themselves to us. The day of the wedding ran smoothly; there is a beautiful new bridal suite, and groom's suite, although my wife elected to get ready in Schuss Lounge, and everything in both spaces was amazing. Colleen was constantly back and forth between me, my wife, and our reception/ceremony spaces to attend to everything - you would think she had cloned herself, she was doing so much and was miraculously ALWAYS there when we needed her! We had an iPad that needed to go to the top of the mountain to stream the ceremony, and though my brother left it in the hotel room, Colleen never let me know that. When I asked about it so I could log in she said, "Of course, I'll get it to you right now" and then had someone at the hotel get it, send it up the mountain, and brought to me in a matter of 10 minutes, all without me knowing. She HANDLES things, all the while never breaking a sweat or making the couple feel any unnecessary stress/pressure. The entire ceremony was an absolute dream, and so worth the 3 year wait. It was perfection, and I credit so much of it to Colleen - we were in the very best hands with her, and I would recommend Mountain Creek 1000x over for her alone! After the ceremony, Colleen's job is done, as she is working on another wedding, and Frank takes over. Our guests raved about the food (especially cocktail hour!), thought the place was gorgeous, Kevin the bartender got several shout outs from our family for his awesome drinks and personality, Linda was everywhere we needed her to be and so sweet, and overall everyone couldn't stop telling us what a great place it was to have a wedding and how amazing the staff was. They really treated us as individuals, and were there for us every step of the way. If we had to do it all again, we would choose Mountain Creek every time!