This was by far my worst wedding vendor experience. Leading up to the wedding day as my bridal party went into their fittings the waits were unbearable (up to 2 hours!). However, this was by far the least of our worries. They do not allow yo...u to go in and pick up your tux until the day before the wedding. This leaves no margin for error… and unfortunately they had ordered the wrong sizes for 2 of the junior groomsmen!!!!! We were there for 5 hours debating what we can do to get these tuxes for the boys. Five hours the day before my wedding when I had hundreds of other things to wrap up – it was a NIGHTMARE. I missed my mani/pedi appointment and was not able to go to bed until after midnight on a day that should be relaxing. Then they wanted to charge me for rush shipping for the new tuxes. I showed them my receipt, which clearly states they guarantee fit if they completed the measurements so they were not able to charge me (but I had to pull out the receipt – thank goodness I kept it!). Then the biggest nightmare of all… the tuxes did not come in on time the next day! I had 3 members of my bridal party standing in the tux store for 2 hours waiting for the UPS truck… it was ridiculous… they were of course very late, and delayed our event. My uncle actually wanted to sue them for the amount of time we lost at our event (we were paying by the hour). The attitude of the employees was the worst – my aunt even called me after her son was fitted because the woman who took the measurements was fighting the entire time with one of the other employees because she did not want to work in the Tux section. She still believes that because of her attitude that is why the measurements were taken incorrectly. Finally, the best man (who went to their Pembroke Pines location), asked the groom if he could borrow his vest (groom was not using it) later in the night when he took off his jacket… the shirt they gave him was 3 sizes too big and he was embarrassed to walk around with it. I looked and it was AWEFUL! What a joke… I can’t believe this place is still in business. They have no respect for time or the importance of these events. They should have had a manager come out and handle the disaster on the day before my wedding. I requested to speak to a manager several times, but got nothing. Whoever is the owner of this business should realize how terrible their customers are treated as they prepare for some of the most important events in their life. My entire family dealt with this problem, and I know none of us will ever make the mistake of selecting Mr. Tux as our vendor. At least Men’s Warehouse has some standardized process, and respect for their customers.