You’re better off hooking an iPod up to a sound system than hiring MSA Entertainment. I had the misfortune of hiring them in April for my 10/7/17 wedding. 5 days before my wedding,... the owner, Mike, emailed me telling me that he had changed my DJ, and I needed to resend my reception planner to him. As you can imagine, this was stressful. I called Mike and he said that my new DJ, Richard, may not be as fun as my original DJ, but assured me that he was experienced and professional. He also urged that brides are his number one priority. THIS COULD NOT BE FURTHER FROM THE TRUTH!
Richard was a terrible emcee and DJ. My bridal party grand entrance song couldn’t be heard, everyone in my bridal party told him to turn the volume up and he stared at them like a deer in headlights, people could not hear him when he spoke (which I told him numerous times – and which also resulted in my parents missing part of my First Dance), and the music as a whole could not be heard by my guests in a venue that is under 2,000 square feet. The party never really got started. All of this is unacceptable, and really ruined the mood of my reception.
I emailed Mike after my wedding and told him everything that happened, and he said he would be in touch with me about what a fair refund would be. 3 days later, he sent me an email telling me that he had seen photos of my guests on the dance floor, therefore, my guests “must have had a good time,” and since Richard was early, he performed under the contract and they would not refund my money. Being early does not excuse amateur performance.
I had an attorney send a letter to MSA Entertainment demanding a refund because, in the attorney’s opinion, MSA breached their contract with me. Yesterday, Mike emailed me and offered me $150 (I paid $745) as a settlement, but would require me not to post any reviews online. He also told me that any further contact would need to be through his attorney, who he has yet to send me the contact information for. Does that sound like a company who cares about brides? Not in my opinion. This was the worst DJ I have ever seen in my experience of attending many weddings. Mike’s responses to me were offensive, inadequate, and flippant. Please save your money and don’t hire MSA Entertainment if you are looking for a DJ company that cares about your wedding reception.