We recently got married Labor Day weekend and 3 days before our wedding, Michele let us know there was going to be a bike race on the day of our wedding. She said she had no idea about it however all of our other vendors had known about the rac...e and were planning accordingly. The Maryland Cycling Classic, the BIGGEST one day bike race in the US had been announced several months before. My partner and I live in Boston and we chose this venue for the look and also the expertise and convenience of vendors who had a ton of experience working the venue and knowing the area. Leading up to the wedding date, Michele had been helpful and prompt with replying to emails.
On the day of the wedding, the race ended up delaying our start time by 45 minutes. We had family members outside coordinating and negotiating with police officers to figure out how to allow guests access to the venue because Falls Road was blocked off. While most of our guests are able bodied and resourceful in being able to find alternate parking and walking, we had several handicapped and elderly family members had to rush and walk much farther than expected on a VERY hot day. We also had several guests turn around and go home because they could not access the venue or find alternate parking.
Our guests literally did not have access to the venue and Michele was NOT HELPFUL. We had family members and friends running around, directing driving and walking guests of where to go, negotiating with police officers. Michele stayed inside, did not offer assistance, did not coordinate with police officers or provide staff to do so, did not provide any compensation and generally was rude to our family members and friends that were trying to coordinate all of this. Prior, I specifically asked her to provide contingency plans for if the race was going to interfere with our wedding, including alternate parking and all she provided was very minimal instruction on what roads may be closed off.
Certainly we do not fault Michele for there being a huge bike race on our wedding day, however we do expect our venue coordinator to know what’s going on in the community that may affect our very expensive use of space and also provide access to that space. We actually had paid for an additional hour of venue rental for $750 and basically lost that time because we had to start late. Post wedding, we emailed letting her know how upset and disappointed we were with her lack of action and asked to be compensated. We lost about an hour of rental use, were not able to take our sunset photos because we were strapped for time, incurred significant undue stress caused for mostly our immediate family members as they were trying to coordinate guest arrivals, the undue stress and safety concerns for our elderly and handicap guests trying to access our venue, and undue stress for us as we had to rush through the evening events. It’s been a month and Michele has NOT responded or reached out.
At the end of the day, the venue looked lovely, all of our vendors were AMAZING and our guests said they had a great time. Ashley and the Copper Kitchen team (one of the exclusive caterers) did an amazing job and could not recommend them enough. I think if the bike race had not been a variable, I would be leaving a 5 star review. However if you want a venue coordinator that is supportive and will have your back if an extraordinary circumstance arises, I wholeheartedly DO NOT recommend this venue.