We homed in on this place because of the blowaway view - easily the best in Boston. So after that initial walk-in and Wow, the curve just kept going up. The thank you letter we sent afterwards pretty well covers it:
Keith, all of the guest...s commented that you guys were amazing.
Lisa was terrific. She graciously received the guests as they came in, taking care of the parking passes with impressive, quiet efficiency, and then staying quietly in the background, yet still alerting me to the important issues. Always comforting to know that Lisa was there, watching over all.
And your table servers were superlative. Standing in a circle and then delivering everyone’s entree at the same time was something marvelous to behold. Your team demonstrated that with impeccable teamwork and timing, and with extraordinary grace and poise. I was thinking at the time that pulling that off takes considerable staffing. So I don’t know where the extra staffing charges came in, but if that is what it was for, it was worth every penny - and your were probably wise in not alerting me to that up front, as I would have said, “If that is all the extra staff is for, that would not be necessary.” And that would have been a huge mistake on my part. But I’m guessing you needed all of that staff anyway based on the headcount, and that you were able to make this happen by your traditional well-thought-out organization and execution plan.
And last and not least of course, were the dishes your chefs prepared and your staff served. Completely as advertised, absolutely delicious. Everyone had nothing but raves.
In sum, You, CP, and Lisa are all great salespeople and representatives of the MOS-Wolfgang Puck team. CP with her marvelous charm and personality was easily enough to close the deal for us. However, since You and Lisa we were to later discover are equally impressive, the only fine touch I would suggest adding to your program would be to find a way to also introduce you, or at least one of you, even if briefly, at the initial meeting, if possible. I know you are all busy and will often have different schedules, but if and when you can pull it off, I would recommend it. As it was, we walked into the event having that slight question, “I wonder how good these people are really going to be?” But that is an extremely minor point. We knew you were going to be good.
So thanks much to all of you from Katharina and I, not to mention the now bride and groom. A job exquisitely well done.
And yes, relay same to your bosses, but equally important, please relay this thanks to your entire high-performance team. Your front line team did good indeed. If they hadn’t pulled off their ballet of synchronized, plate up, then plate down, routine, we never would have known they were there!
Brooks