Naples Bay Resort

Our son had a destination wedding in Naples and we held a Rehearsal dinner at Naples Bay Resort for 130+ people. We were very nervous because we booked it sight unseen (based on recommendations), and 6 weeks before the event our event planner left and Hurricane Ian hit and flooded the ballroom. The new event planners assured us everything would be rebuilt in time, and that everything would go smoothly as planned. They were true to their word! Some how they reconstructed everything in time and the Rehearsal dinner was fantastic!! Beautiful venue, tasty food, wonderful service. Many of our guests stayed at the Resort and loved all the accommodations as well. Really a lovely place to stay and a beautiful venue for a party – we definitely plan to return! Cocktails were outside on the waterfront patio, and dinner was inside in the ballroom. Just a lovely experience overall - - and we were so very grateful (and in awe) they could pull it all together so beautifully after the devastation of Hurricane Ian.

This is a beautiful venue. Our experience there was horrible. It was so bad it has overshadowed the joyous moments of the day. My daughter's wedding was rescheduled from 12/20 to 12/21 due to Covid. They were very flexible applied our deposit to the new date. In that time the original chef left and a new one came in. Part of the reason we chose this venue was the quality of the food-my daughter and most of our family are foodies, restaurant owners and caterers. They assured us that they could do the original menu that we tasted and do it well. Two days before the wedding we had a second tasting of one item because we were concerned about the chef being able to execute it. We also went over all of the details. The item was prepared well and I felt comfortable with everyone being on the same page. It was bad from the start. The cocktail hour is outside with passed appetizers. During this time the staff finishes setting up the reception area, the band sets up and sound checks, candles are lit, etc. The signature drink during cocktail hour, a frose, was a slushy, rose-vodka drink. It was undrinkable because the recipe wasn't followed and no one bothered to check how long the machine would take to freeze it. It was barely cold, much less frozen. We upgraded to the premium bar so we could offer liquor that our family members like. The cocktail hour bar was set up WITHOUT LIQUOR, only serving beer, wine, champagne and the undrinkable frose. I was busy taking pictures and did not know this until 30 minutes later when I tried to order a cocktail and was told by the bartender that liquor wasn't being offered. Imagine my embarrassment that none of the drinks listed on the bar sign we had made were available to guests. NEVER was it discussed to not offer liquor during the cocktail hour. Indeed at our meeting two days before we discussed having an additional bartender for the first 20 minutes so there wouldn't be a long line for drinks. The remedy at that point was to open the doors to the reception area so people could access the full bar set up inside. And when they did the liquor on the bar was not what was specified in our contract! It took 30-45 minutes for the staff to run around the resort to locate the liquors and the IPA that we were supposed to have. The doors that were opened were not the original entry doors so people did not pass the escort card table, did not find their seat assignments and did not get the favors we provided. It was chaos. The band was not finished setting up and had not completed their sound check. And on cue, 15 minutes later, maintenance came straight through all of the guests with a huge construction ladder to light the candles on upper shelves. The music we hired for the outside reception went unheard because everyone was inside trying to get a cocktail. And then there was the food. Terrible. The risotto dish I tried two days before the wedding was not the same as the tasting. All of the poached eggs on top were hard cooked and the rice was grainy. And the filet mignon. Inedible. The groom's filet was grey throughout and cold as was everyone else's. We had to apologize to our guests for the food. The venue offered to reimburse us $1500; the difference of the upgraded bar during cocktail hour and $3/head for the for the upgraded meal. I sent an email to the general manager as to why $1500 wasn't acceptable and never heard back. Just got the credit on my card about two weeks later.

Naples Bay Resort is phenomenal!!! We loved every moment and aspect of our stay. The property and rooms are beautiful and the service is presented with perfection. We loved it so much we decided to host our wedding on the property and all of our guests from 40 occupied rooms were delighted with the entire experience and couldn’t compliment the resort and staff enough. Wow! We would not have chosen to have our wedding anywhere else. The attention to detail that the resort provides is impeccable. All of our guests and us felt like we could stay there for weeks. We felt appreciated, we felt safe, even in a covid world, we felt the cleanliness was top notch, and we also had so much fun! You don’t need to go far to get to downtown Naples but truthfully speaking you don’t really want to leave once you are there. The gym is simply gorgeous and the pool areas are as good as any resort we have been to in North American and the Caribbean . Everything from the setup of the resort, the spacious and clean rooms, the staff at check-in to the restaurants to the valet, everything was spot on perfection. I believe the management team truly defines the definition on great hospitality. We will be back and so will our guests! In regards to event planning, you will not be disappointed. There is a beauty to the marina that you cannot find elsewhere and Jennifer will personally make sure that every single detail of your event is perfectly executed. Kudos to Naples Bay! Kudos to the staff!

When trying to find a wedding venue- every resort seemed the same. I walked into Naples Bay Resort and started crying. It was the perfect fancy Florida feel. The lobby is absolutely beautiful, the marina with fountains, colored condos, etc was dreamy and the Pointe for the reception was a modern crisp yet warm room. Our guest all raved about their rooms and the service at NBR. Everything down to the food and bar staff at the pool was great. When it came to the wedding day- the resort staff made sure everything went off without a glitch. The chef is amazing and our guests are still talking about the food. Overall I would highly recommend this venue for any event and will always be a special place for our family and friends.