Natalie's Bridal & Tuxedo

let go after my second appointment. Someone new took over and we basically had to start from scratch. I was practically in tears due to how bad these alterations were. I went to two appointments with this person. Then I came in for my FINAL appointment (5th appointment) only to find out this person was not here anymore and I would be getting a THIRD seamstress. The third person also had to pick up where the other left off. This process was hell and caused me to drive 7 times to this location for alterations. I spent so much of my time, gas, money, on these alterations. Also, the alterations are RIDICULOUSLY priced. When I confronted Natalie about my frustrations, I was met with a smug attitude and condescending tone. There was not an ounce of sympathy for my struggles. No discounts were given. Nothing was done to appease the situation. She offered to press the dress for free which I wasn't planning on getting a press to begin with. As a customer, I understand things happen, but as a business owner you can still try to make a happy customer and she did not. If she would have tried to turn things around I wouldn't have left this review. After the alterations, the day of my wedding my bustle was not done properly and there were holes missing. Please do not go to this business and take your money elsewhere where it is deserved.

dresses, just something to be aware of. The consultant was very helpful at the beginning, although she was the only one working at the time and by the end was running around for another appointment and tux measurements. Overall it was a good experience and we had lots of fun!

feel that Natalie did her best to compensate for the issue.

n my limited budget and timeframe! You cannot believe the relief I felt! I 100% recommend Natalie's to anyone!

nt to the time I bought my dress, the experience I had in this bridal shop was very pleasant while following the safety protocols of the state during this pandemic. I was very anxious going to bridal shops, but they made it easy and comfortable for me. They were very patient and kind to me. After all the searching and trying, the first dress I tried on was the dress I fell in loved with and ended u buying ^^,.. I got a simple dress made by Christina Wufor my lakeside (beach) wedding. They have a large selection of wedding gown which are CLEAN. The store is very clean and smells great too! The in-house seamstress is aware of my wedding date and she made sure that all the alterations will be done on time. I had 3 trial fittings of the dress to make sure everything is perfect. She is a sweet and honest lady. It was a great service over all.

nient as well! We were impressed by the selection of suits/tuxedos available to rent and the affordable pricing. With all of our changes due to covid restrictions, Natalie and her team were flexible and we can't thank them enough!

expected. There is a lot to be done to it. I got a cupcake and wine when I said yes to the dress!

.

enuinely interested in helping us find a dress.

s would come back is not how the company she goes through sends their dresses back, and they always offer free cleaning if it's not good the first time. So i called again myself and asked why her employee told us again, for a second time, that's how my dress would have come back, and she told me that my mom lied and her employee never said that. She asked me to hold on the phone and never actually put the phone on hold, and I could hear her and her employee talking about us in the background the entire time. I asked for a refund of the cleaning and she refused. because she not helpful at all and she refused, I told her I contacted the company myself. She decided to send it in to be cleaned again after that. During all of this, she told me that I lied to her about being unhappy with the cleaning of my dress, that I threatened her, she refused to have any contact with me through anything other than email, and said she will not be helping me with anything and that I had until a certain day to pick up my dress and make decisions. When my mother went in to pick my up dress they tried telling her she couldn't take it, but she insisted because we live almost 2 hours away. After getting an email stating all my paperwork that I requested was with my dress, the girls at the front dress said that Natalie demanded they DO NOT give us absolutely anything except for my dress, no paperwork no receipts. My mom couldn't even get a copy of the receipts she had to sign to take my dress. Natalie and her staff are liars and very unprofessional, please go elsewhere and ensure yourself a positive experience for your special day!! Petoskey bridal is amazing and will do anything for their brides, which is where I took the rest of my service! If you read all of the other reviews, you will see that not many others have had a good experience either especially with alterations!

ldn't be there when I came back. It was on sale so I bought it. There was makeup on the dress from other people trying it on so on top of buying accessories and paying for the dress, I paid $175 for a professional cleaning and was informed that it would come back in a nice zipped up fabric bag to ensure no discoloration or getting dirty. She was suppose to store my dress until August, I purchased it in July. She told me that she could try cleaning it herself but she didn't want to risk it because my dress is satin and she didn't want to stain it. When I left that day I took my accessories with and I signed the receipt, not knowing it was also me signing a contract that she never discussed with me. When my dress came back from cleaning I was not informed that I only had 10 days to inspect the dress before anything that happened to it was no longer their responsibility. How does that work when she was suppose to store it for almost a year for me!! I show up almost 2 months later to show my grandma my dress, and it's in a thin, clear, open bottom, plastic bag. There were at least 3 new marks on the bottom of my dress, and she did nothing about it except for tell me that has never happened before and when I get my alterations done hopefully the marks will go away. She told me that I knew my dress was going away to be cleaned with NO guarantee of coming back cleaner than before. Why would I pay almost $200 for that? Absolutely not. After I left, I did research. (TO BE CONTINUED ON ANOTHER REVIEW)

try his tux on, he asked why the pants were so short and was told they were the right length, because the bride wanted them that way so you could see the shoes. Seriously??? They also only had him try on the pants and vest. When asked about the shirt, he was told it wasn't necessary, that it would fit with no problem. Thankfully, the guys all looked great the day of the wedding, despite the fact that the one groomsmans shirt did NOT fit, the sleeves were way too short so he ended up wearing his own. The suspenders were broken (luckily my fiance didn't need his, although he was charged $10 for them) The large hem on his pants came out when he put his leg in it, causing them to have to be sewn back up an hour before the ceremony by another person in the wedding party. So he paid $170 to rent a vest, shoes and poorly constructed pants). They never offered any discounts, of course. This is a looooong review, but I would like people to know before shopping at this business. Your wedding day is supposed to be the most exciting day of your life, but can also be one of the most stressful. It does not need to be magnified by people that should really know better. I apologize to Jessica for having to deal with the majority of these issues and complaints because the owner takes no accountability and her main goal is how many dollars she can pick up at every stage of the process. Jessica is actually a very competent and personable salesperson who would be a great asset to a reputable business...NOT this one.

only place I visited that didn't cringe when I stated that my wedding was less than 2 months away. I was aware that I would need to buy off the rack and require alterations. They actually did have a decent selection of dresses to choose from. This is where my satisfaction ended. I've seen other reviews that accuse them of ordering too large, only to require extensive alterations. I didn't order my dress (however my 3 bridesmaids did and all 3 were huge in the bust). I took my dress in for an alteration "quote" and was informed that I would need $50 (cash only). As I was paying this, I asked the salesperson what happens if I don't like the quote? She said if I decided to not have them done there then I would receive $25 back. The other $25 would be for her time. I spent approximately 25 min with the seamstress and all seeemed fine until we were done and she gave me a quote of nearly $450! This was a fairly simple alteration). She even looked uncomfortable saying it. I later called to decline the "quote" and made arrangements to pick up my dress. I have no problem paying someone for their time, however I would think they would've at least left the pins in it! If you don't mind being nickel and dimed every time you walk in the store, this may be the place for you. Spend a thousand bucks on a dress that comes in the thinnest plastic cover you could find. But they'll sell you a dress bag for $30! Oh, and the $450 alterations? I had done for $110 and it was done IN THE SAME DAY. Keep in mind that your costs will be double, as the seamstress gets 50% and Natalie gets the other half. Makes sense that they would benefit from required alterations. The worst part was the tuxes. Although they advertise $79 tuxes, I didn't inquire about that so I'm not concerned about it. What I am concerned with is the fact that my tuxes would not require a jacket, or the shoes or eventually even the ties (I couldn't find any colors that matched the bridesmaid dresses that we purchased there). The cost? Almost $170. No discount for 1/2 a tux. Yes, I could have PURCHASED the pants, vest and shirts elsewhere for less. With no time to do so, the rentals were ordered. When they came in, I happened to pick up my fiancées tux. He would try it on and if anything didn't fit he would bring it in himself the following day when the other groomsmen were coming in. Had I not done so, I never would have seen that the vests were wrong. When I brought it in to let them know, I was told that these were what I ordered from the book. I never ordered from the book, I specified from their display. I was then told that Natalie was on the phone with the tux company and it would be $80 to ship the vests overnight. And they would split the cost with me. How generous of them...to split the cost...to fix their mistake. Not to mention, I can only assume that the actual cost was probably $40 and wouldn't cost them a dime. After speaking with Natalie, whom I had to ask for while she hid in the back letting her employee take the brunt of the angry bride, she finally relented and agreed to cover it. Of course she didn't take any responsibility for the issue (even saying, "well I didn't place the order!"). To be continued...yes there's more....

ays. Everything was wonderful.

a few times. They have also come through for us on Prom tux that was ordered very late as well as coming through again for last minute alterations for my daughters dress. Always so helpful and always greeted with a smile. Thank you Natalie's Bridal.

working the front desk were very helpful. At times there were some awkward moments with the actual fitting of our dresses, especially with the seamstress, however I would still recommend this store for any bride looking for their wedding dress, bridesmaid dresses, and tuxes. The prices are about average to other bridal stores in the area.

ter explaining this to the sales associate, she proceeded to fix every single dress on the hanger immediately after I looked at it. When I asked to see swatches of color choices in the books they have available, she immediately put the books back before I was finished looking at them. Despite being the only two people in the store, she very obviously watched me like she was suspicious of me. When I tried dresses on, she barged in to my fitting room without asking. It was extremely uncomfortable. She kept asking, "do you have it on yet?" while standing outside my door. I just started replying, "no" so she wouldn't come in and invade my privacy. I decided to look past this and thought maybe it was just my mood that day, giving the place another shot. When I brought my mom in to look at the dresses I liked, the same behavior was presented by the same associate. She followed us around in an unfriendly, almost suspicious manner and proceeded to put the books away while we were still looking at them. Without having told my mom of my past unease with the store, she volunteered, "wow they aren't very welcoming here". Even still, the head on the nail wasn't hit until I brought my groom in to look at the dress I liked and the tuxes available. We were looking at the tuxes when the same sales associate came up (you would think we might have established some rapport by now--must not be a value of the salon) and asked us what we were in for today. I explained that I wanted to show my groom tux options and then let him see the two dresses I was choosing between for my bridesmaids to better coordinate the tuxes. She offered no additional assistance and left. We went to the section with bridesmaids dresses and I began to show him the dress and before I could finish my first sentence we were told to go back to the front of the store to take our shoes off (the front of the store is where we were first greeted). We were annoyed that we weren't told when first greeted and annoyed that we were interrupted rather rudely but we understood the policy and took them off. We came back to the room with the dresses and again I began my sentence and again I was interrupted. We were told that because there was a fitting room nearby (two rooms with curtains closed off to the sales room with a large curtain that my grooms back was facing, that he didn't even know existed) that my groom would not be allowed to listen to me finish my sentence. We literally only wanted five minutes on the sales floor and couldn't get thirty seconds. We looked at eachother, humiliated, and told the owner we would be leaving now. She then finally decided we actually existed and asked what we needed help with--we said we were all set. Yes you will most definitely be missing out on the hundreds of dollars spent to outfit my entire bridal party. When we met with a recently married family member for thanksgiving the following week she asked how wedding planning was going. She told us--my only advice is not to go to Natalie's Bridal. I'll let her write her own review though.

ne from a scoop to a sweetheart). I came in multiple times to try on my dress, however, it was up to me to ask to try it on to make sure it fit. They did not suggest or offer additional fittings unless I spoke up. Ultimately, I would recommend them as my dress turned out exactly as I wanted.