My mom and bridesmaids and I went to the Newport store six months prior to the wedding to shop for my dress and that was a great experience; we could shop til the store closed, great personal attention, and no limit on dresses. I found and boug...ht my dress that day. I had heard horror stories about other shops and insisted we order the tuxes here too...BIG MISTAKE.
My husband and his groomsmen went to the Burlington store because we had moved, the dads went to Newport because it was closer for them. We made sure that everyone knew the order name and number. Apparently, this is not how Needlemans works. The stores do not share information with each other and we kept getting calls having to re verify the amount of the tuxedo order and names of the wedding party. My mom and I were chastised for having the wedding party go to different stores for the guys' convenience.
The final straw came when we were two weeks away from the wedding. I called to get an estimate of when the tuxedos would arrive. Called the Burlington store, was told 'by Thursday, the week of the wedding.' I asked what would happen if something didn't fit, they said they would express ship 'but no guarantees.' They assured me that such a situation is rare because measurements are done so close to the wedding date and I was relieved. The groomsmen's tuxes arrived the next week, they did all fit. Paying was another matter. We understood that with a minimum group of six tuxes, the grooms is free. They almost refused to honor the sale because we had the wedding party go through two different stores. With the constant run around and miscommunication, my husband had enough. He threatened to walk out and leave all seven tuxes there if they weren't going to honor the sale. Nowhere on the sign did it say that orders have to be made all at one store. They did agree to give it to him. The dad's tuxes got lost in shipping and that was another five phone calls between two stores and game of pass the buck.
Again, the tuxes did look good and my dress came out great. Alterations were excellent. But, if you choose to shop here, I recommend the Newport store only.