We got married on 12/15/2023 and although the venue itself was wonderful and we enjoyed celebrating with the penguins, if we could go back in time, we would not have chosen this ve...nue. Let’s start with communication. From the beginning, communication was lacking on their end. After submitting our deposit, we were told by the event manager that catering would reach out to us in January, but that did not happen. Finally, at the end of February we had to reach out to initiate a conversation. After meeting with the catering manager, we were told we could hear from her in July to set up a date for our tasting. That did not happen. In August we tried reaching out to schedule our tasting, but we never received a response. So, I made a phone call to the catering manager and was told she would contact me later that day, that did not happen. We did not hear from her for a week! At this point, I was stressed because we were four months away from our wedding and our invitations had to be sent out, but we could not do that until we knew what food options we were offering. At the tasting, everything went perfectly. The food was incredible, and I felt confident that the wedding would go off without a hitch, but boy was I wrong. At the rehearsal, we were told the ceremony would not take place at the coral reef because of a lighting issue. Fine. No big deal. On the day of the wedding, we were lining up to get ready to walk down the aisle when they informed us we would not be standing where we practiced the night before, but we would standing where we were supposed to originally, by the coral reef. Everyone was stressed because this was not what we practiced the night before. As a bride, my stomach was already in knots and the last thing I needed was more stress, but I let it go. The show must go on. The ceremony was lovely and when my groom and I walked out we were greeted by our attendant with champagne. At that moment, I was able to relax, and I thought the rest of the evening would go smoothly, but I was wrong again. During dinner service, my husband and I were served the wrong meal, our steak was cold, and close to being raw. The sauce and sides were disgusting. I was shocked. This was not what we tasted and chose during our tasting. While walking around to our guest tables, we noticed nobody was touching their food and we heard whispers of people complaining about their meal. This is not something we wanted to hear. We were embarrassed and this caused so much stress, but we tried our best to stay calm. For the remainder of the evening, my blood sugar kept dropping due to the lack of carbs and protein from not eating our meal, as a type 1 diabetic, this was concerning. We have reached out to the catering manager to address our concerns and while she did seem genuinely apologetic and she refunded us our money for the meals, we still don’t have an answer about what went wrong. We are go with the flow kind of people, and it would be ridiculous to assume everything would go perfectly at our wedding, but this mistake was one that shouldn’t’ve happened. People pay a lot of money for weddings, and the bride, groom, and guests not having an edible meal to eat was unacceptable. We were told by the catering manager she went home after salads were served, but we’re having a difficult time understanding how she was not aware that the chef was not serving the food we chose. Let’s assume they accidentally ordered the wrong food for our wedding. Fine. At least say something to use. At least acknowledge that you made a mistake. We’re very understanding people and the fact that nobody besides the catering manager has reached out to apologize is absurd. I strongly advise any couple considering this venue to consider it carefully.