New York Jewelers

So here is the full story on New York Jewelers. My husband purchased my engagement ring and wedding band in May of 2016. Within a year my ring began literally falling apart, we brought it in to be fixed because it basically bent in half and a diamond on the side fell off. At that time we also paid to have my band and engagement ring fused together, as a suggestion from New York Jewelers themselves in order to strengthen the ring. We PAID for the rings to be fused together AS WELL AS the repairs. Not long after that I noticed the ring had shifted and the halo looked like it was bent, and yet another diamond on the band had falling off. So we came back again to address the issue, this time we were told there’s no problem with the ring, and it was handed back to us all shined up. As time went on I noticed this more and more and decided to get another opinion from a reputable jeweler, who looked at the ring and told me not to wear the ring because I was close to losing my diamond. After hearing this alarming information, I then proceeded to bring the ring to THREE other jewelers who ALL told me the same exact thing. Two different jewelers even told me how they’ve had OTHER customers from New York Jewelers with similar issues, they also explained to me how New York Jewelers has their rings made in China, and they also sell used items, they suggested I bring my ring back to New York Jewelers and speak to them because they sold my husband a faulty ring. So that’s what we did. That’s when the nightmare began starting with the run around by Darryl the “manufacturing manager” who again tried saying nothing was wrong with the ring (until we literally had to show him ourselves), to him lying and saying he was going to “help us” with the ring problem, to not calling me when he said he would, to the salesman going through our information on file and CALLING the person who recommended us to New York Jewelers to gain information on my husband and I, to Steve Rubenstien another “manager” calling me up today, accusing me of having work done at other jewelers, (referencing having my engagement ring and wedding band soldered together) besides New York jewelers (they forgot to document this in their system, so I had to laugh at that statement because I have ALL the documentation and receipts of every last bit of work done at NYJ, including photos of my ring each instance it fell apart) to telling me he wants no relationship with me because we haven’t purchased any other jewelers from them in the last 3 years— basically saying since we only bought one item they could care less about us as customers. These people literally ripped my husband off, lied to us both, screamed at me on the phone, and refused to fix or replace my ring. Do yourselves a favor and avoid this place at all costs. There are so many other reputable jewelers out there who actually care about their customers and quality of jewelry they sell. Maybe if New York jewelers sold us quality jewelry, and had decent customer service we would have purchased more items from them, but since we didn’t do so, that’s their reasoning and excuse for not taking care of the mess they created. Steve was so unprofessional and disgusting to deal with, I would be ashamed of myself if I were him. After he scolded me for leaving a negative review on Facebook, I asked him- What would you do if you were in my shoes? Or if this was your son or daughter in my position? He didn’t have an answer for me. Shameful.