Nikki's Glitz and Glam Bridal Boutique

I don’t write reviews often, but I feel the need to warn others about buying anything at this store. My daughter picked this place and paid the $25 fee to go. “look at dresses” which when I heard that I was completely appalled. You are a dress shop why would we need to pay to look at dresses but we went and it went downhill from there. The lady that assisted us with looking for dresses was completely rude and very pushy. She brought several dresses out but seemed irritated that she didn’t just pick one quickly. The dress was nearly $3000 and don’t get me wrong it is a beautiful dress, but I have seen many dresses for way less with the same style . This was on January 13, the lady seemed also irritated that we needed it by September and made us feel bad for not shopping months ago. But said it should be here by mid July. My daughter started calling to check on when the dress would arrive. mind you The dress had been paid off since March 13 in full. They gave her the runaround on the phone and basically someone will call her back. She waited several days and nobody called back. She called again and the person answering the phone stated she didn’t know and someone would call her back. On July 20 she finally spoke to someone and they said it’s not in yet and they would contact the manufacturer. August 3 my daughter called again and they claimed that the manufacturer said they were waiting for a piece of lace and they informed us that it’s being shipped from overseas. And per the manager will probably get here right before the wedding. Their Communication is the worst. Getting married is stressful enough without this lack of updates. On August 15, they finally called her and let her know that the dress is complete and being shipped. On August 21 the dress arrived to the shop but we had to make an appointment to go pick it up “inspection” appointment for August 26. I go in for the inspection, not that anything could be done now if something is wrong with it the contract states no refunds on any purchases under any circumstances. All sales are final. I asked her what designer made the dress she states it is their own designer. I said where does it state the designer name- the receipt states Sophia Thomas designs. The tag on the outside has no name on it just a size 8 and a sku number. So we open up inside the dress to look for a label as most designers have a label on it. And there is no label. I found this extremely odd! We zipped up the bag and I took the dress home. When I got home, I was looking at the dress again and found a small tag with 100% polyester on it like you would see in a shirt from Walmart and a small tag that says 10. The receipt states dress size 8 outside tag dress says eight inside says 10. Again all sales are final! Terrible experience overall.