North Fork Express

BEWARE USING THIS COMPANY. We booked with the North Fork Trolley about 5 months prior to our event. When I had called, I spoke with a girl named Allison who was very sweet and told me they had a white trolley available for our wedding day. I was so excited because it was something my fiancé and I had been looking to book. We paid in full a couple of days later and signed a contract that stated a “wedding trolley”. We had some simple correspondence with Ally over the next few months to update our itinerary for the wedding day. Three weeks before our wedding day (late on a Friday afternoon), Ally emailed me to confirm our itinerary and to give her contact numbers to use the day of the event. In that email, Ally also stated that she was confirming our “lavender trolley”. My fiancé and I were confused by what this meant and responded to her email immediately asking her what she meant by a lavender trolley. On the following Monday, I received a panicked call from a manager named Jay. My fiancé called him back and Jay explained that there had been a misunderstanding and that it was put into the system that we had booked a lavender trolley and NOT a white one and that all the white trolleys were booked for the day of our wedding. Of course my fiancé and I were fully upset and angry that this information was being delivered to us 3 weeks before our big day. Jay tried to convince us that the lavender trolley was not that bad and that it could match the dress colors of the bridesmaids. When I researched what the trolley looked like, it was Willy Wonka purple...not lavender. This was DEFINITELY not what we had booked. He admitted that it was a mistake on their end and that it was never conveyed to us by phone or any emails that the trolley was in fact lavender and not white. He asked me to give him time to try to make it right. After going back and forth with Ally and Jay every day for a week and a half, Jay was finally able to give us the news that we would be able to get a white trolley for our whole wedding event, however, it would be 2 different trolleys and the second one would pick us up 15 minutes later than we had originally scheduled to bring us to our cocktail hour. My fiancé and I agreed that this would be the best solution as no we were less than 2 weeks away from the wedding day and had very few options. Jay assured me that everything would run smoothly. On the afternoon of the June 22, 2019, I received a voicemail from the trolley driver at 12:50 pm stating that he would be 15 minutes late for our pickup. He was originally scheduled to arrive at 1:45 and stated he would be there no later than 2 pm. He informed us that if we had any questions or concerns to call the office, as he would be unable to answer the phone. When the trolley still hadn’t arrived by 2:15 pm, we called the office. No one picked up. We left a voicemail and no one returned our call. The trolley finally arrived at 2:30 pm. Because of this, we were 45 minutes late to our ceremony. Our poor guests had to wait nearly an hour for our ceremony to begin. We missed out on picture time because of the poor scheduling of the Norh Fork Trolley. This is precious time that we will NEVER be able to get back. This company caused us extreme stress and sadness on one of the days that should have been the happiest of our lives. Neither Jay nor Ally called to follow up about our experience either even after reaching out to them,they never responded. TERRIBLE CUSTOMER SERVICE