I recently got married at Northgate Country Club. The wedding was beautiful, and I got endless compliments on the physical appearance of the wedding and taste of the food. The cake... was delicious, the flowers were beautiful, the linens were great and the DJ had the party going all night. The staff was also great. Jemma, the Service Director, the bridal assistant Arteerean, and the other staff were very kind and friendly, and took great care of us. However, after spending a year planning my wedding, I have to say I was less than impressed with the unprofessional planning process that took place at Northgate, and my final wedding coordinator, Misty. Towards the end of my planning process I was not looking forward to my wedding because of all of the headaches Northgate was causing. It was supposed to be a joyous moment for me but it was not at all. Unfortunately I keep in mind the trouble that I had with Northgate and that gets in the way of the joy I should look back on. It was not the experience I was expecting to have with them. If I could do it all over again I would do everything the same except have my wedding at Northgate.
I went through 3 wedding coordinators throughout the 1 year I was planning my wedding. Unfortunately, nothing was being written down in our file, so when the last coordinator, Misty, came in, it was like we were starting over from the beginning. Since Misty never emailed me to introduce herself or give me her contact information, I had to email other Northgate employees to even find out who she was. I thought it was very rude and unprofessional of her to not introduce herself, and go over the wedding details with a bride who was already in a contract with the country club.
Another frustration was that, instead of going over our wedding details with me, she would make changes and neglect to tell me. For example, she changed the menu we were given by the previous coordinator, didn’t tell me, and made it difficult when I requested it be changed back to what I was promised before. We had to contact the owner to get the problem resolved. In the end, our problem got solved but I do not feel that the problem should of escalated to as big of a deal as it did. The only way I would find out about any of the changes, was if I asked questions, and luckily I did! Can you imagine showing up on your wedding day with these big changes and not knowing about them?
Also, when we discussed the date and time to have my wedding rehearsal, Misty said I could do it at any time on the day we chose. A week before the wedding she said we couldn’t have the rehearsal at the time we decided because there was another event happening. This pushed our rehearsal back to 8:00 in the evening, which my family and I were unhappy about because it was so late and we had made dinner plans. It was also frustrating because the guests from the previous event were still lingering around during our rehearsal, making it difficult for us to practice. To top it all off, Misty did not even show up for the wedding rehearsal! At this point, my aunt, who happens to have previous experience working as a coordinator at Northgate, took over my wedding rehearsal and sort of became my unofficial wedding coordinator since Misty was neglecting to do her job.
During the day of the wedding, Misty never came up to me to see how everything was going or to congratulate us or anything. She practically ignored us. In fact, most of the time, the workers there were asking my