Nuvo Room

From the start, the venue seems sophisticated and even when we book the venue, chef and the team members seem genuine and professional. We were thrilled at how excellent the food tasting was a month before our wedding and had requested for larger portion sizes on our actual day. Because we paid a huge and I mean huge chunk of money for our food/beverage selections since they are dual and trio entrees, we wanted a second food tasting to taste our other dishes to be sure, but we did not get what we requested for. As we approach our wedding date, several struggles arise and lack of communication shows through. Several decisions were made without our input from floor-plan layout to miscommunication in our menu selections, and the venue manager was not communicating to my other vendors as everything has to go through me and we feel stressed with the redundancies. We feel like the manager is not experienced and did not fully understand our needs and accommodations. On our wedding day, we were HIGHLY DISAPPOINTED at the outcome of the food as they were WAY SMALLER PORTIONS than the food tasting and the cuisine was WAY OFF than what they promised us. The meats were dry and flavorless and red snapper fish was smelly nothing compared to what we have tasted at the food tasting. Even the vegetarian portions were SOOO SMALL and flavorless that we noticed majority of guests did not touch their food. It was as if another chef had cooked the food or premade them somehow. We had bragged to our family and friends beforehand of how cool the venue is and how good the food is. Yet, WE ARE NOT HAPPY and LOST OUR HOPES right on the spot, but we did not want to make it a scene on our happy day. Additionally, we have requested for two Led lights display for our wedding theme, but only one light were led up for the night. The manager was not quick-witted at handling the venue’s staff as the flow was not efficient as we have hoped for. Our guests have left the night early since they told us afterward they were hungry and was so disappointed and unhappy at how bad the food tastes and was expecting better larger food portions to fill them up for the night. They complained that the venue table setup were poorly executed as many of them who sat on the corner could not see the slideshows and events on stage. We feel so appalled and embarrassed hearing their comments. We feel like THIS VENUE OVERPROMISES AND UNDER DELIVERS as we did not have a good smooth experience with them. We should have listened to our family and book elsewhere from the start but because this venue is fairly new, we thought to give it a chance yet we are wrong. Ultimately, We DO NOT RECOMMEND OTHERS TO BOOK this venue if food selections are your priority and make sure to ask all the details as they will change the contract policies and small details without discussing with you. For instance, two security officers were stated in my original contract yet there were no officer on the day as the manager says they were not required due to some new policies that we were not even aware of and discussed with us. We feel anxious for our safety on the actual day as well. We just feel our expectations were crushed since our wedding day was not what we envisioned it to be. We just hope the chef and staffs would do something to make amends for our wounded hopes, but we figure it is what it is. Once you paid off your balance, no vendors will care about your satisfaction plain and simple.