I chose Occasions by Sandy when I was at the point when I thought all of the catering and rentals would work out to about the same price for all of the caterers. I picked them because they were the nicest and had delicious food.
They were ni...ce. After I signed the contract, I found that they were not super fast with responding to my questions. They were very willing to work with me on what I wanted, and I felt comfortable moving forward.
The food was delicious, the tables looked beautiful, the service staff including bartenders was outstanding. However, their management of the event had a lot of problems. They forgot to bring the frames that we were using for table numbers, so the tables didn't have numbers on them for quite awhile. The Event Coordinator went to get them, and no one could find her for awhile. The centerpieces were still being put on the tables when I sat down to dinner, despite the 3.5 hours for setup prior to the reception. Tables in the center of the room complained about not being released to the buffets. Tables on the balcony were never released to the buffets and wound up just going on their own after waiting half an hour. I had been told that all the guests would be through the buffet within 25 minutes. It didn't happen.
The owner of the company came up and introduced himself to my husband and I... right as we were about to make our entrance to the reception. My husband was pretty irritated by that timing.
I was told that the bridal party would be brought appetizers during the cocktail hour while we were waiting to be introduced. That only happened after I sent about three people to find someone to do so. When I got the appetizers, they were not what I had ordered and confirmed for the menu. I was also told that the bride and groom's table would be served their dinners by the staff. Only my husband and I were served, and only after they event coordinator was prompted.
Following the event, communication has been very patchy.
So, much of the night went really well. The food was awesome (got so many compliments), and the servers and bartenders were great. But the project management and execution of the event and follow up have definitely been a bit of a disappointment.