Occasions Party Centre

The set up for the wedding and reception was great. However the time frame of everything was completely off. It said it was to start at 530 and it started early which threw off the timeframe for everything else. I chose a venue that was supposed to handle everything and I had to run back and forth during the entire reception trying to handle what I thought the venue would. That was very disappointing for me, I feel I should have been able to enjoy my daughter's wedding but instead I had to keep trying to figure out what was happening.

Occasions Unfortunately we were one of the many couples that had to cancel/reschedule a wedding during covid. How a company handles things during difficult times speaks volumes, and occasions lacks compassion, friendliness, and consideration. We called Lisa to seek out our options in regards to our wedding, (canceling, postponing, adjusting room minimums, etc) she immediately changed her demeanor when cancelation got brought up. We ask if we could find someone else to take over our contract and place a new deposit, (MOST VENUES ARE ALLOWING THIS) nope, asked if we could adjust the room minimum or for any other bit of flexibility, it was a no. It’s bizarre to not let someone find someone else to take over the contract, place a new deposit, and carry on. The highlight of all of this is we finally decided to cancel 6 months before the wedding, and occasions charges a CANCELLATION FEE. Which makes sense especially if expenses were already rendered on their end (they weren’t, this was 6 months out no food or alcohol was used yet) or they were left with an unfilled date (which we offered to take care of to avoid the cancellation fee) this cancellation fee was thousands, and Lisa’s way of making this better was I believe a 30% covid “discount”.. and to be fair we NEVER asked for our deposit back, we absolutely understand what a deposit is for and we’re 100% ok losing our deposit, it’s the cancelations fee 6 months in advance with no option for the client to remedy the situation. In addition to this Lisa did not even give us a full week from receiving her letter to make the payment. Just be careful working with them, the venue is updated but it is overpriced, they lack flexibility, and they absolutely will take every dollar they can regardless of your situation. They are family run and you will realize that quickly, the first red flag was Tricia giving us a tour, half interested and definitely not friendly. The next red flags were the ridiculous room minimums, and upcharges, it is NOT all inclusive, and when it comes to utilizing their “wedding coordinators” there is so much they refuse to do. Oh and if you want to bring in your own stuff like napkins? Decor? Etc, enjoy the vendor fees, they charge for EVERY SINGLE LITTLE THING. Our interactions with Lisa were awful, she’s incredibly rude and overall money hungry. There’s a reason there’s very few reviews. We also are mindful that businesses have been hit hard during covid, that is why we never asked for our deposit back, why we offered to get someone else in our date, and requested flexible room minimums or to switch event rooms, all of these options were declined by Lisa. Occasions ended up with close to $4,000 from us in deposits and cancelations fees, learn from our mistake, this is NOT where you want your event/wedding.

One word, amazing! Trisha was so helpful and responsive. Made everything that day so easy and PERFECT! I would recommend this venue a million times over!