I want to start by saying that the food for our wedding was amazing and the venue itself was beautiful, but the service however was terrible. We were fortunate enough to have our amazing family members and friends to help make our day special d...espite the numerous mistakes you are about to read:
After a year of planning, our actual wedding invitations had the wrong address on them. I was working with a wedding planner who told me my wedding would be at The Islander- after being let go, my many conversations with her were not relayed nor over-viewed with the owner. Up until right after we rehearsed at The Islander- 22 hours before our wedding that’s where my husband and I, all of the venders, the shuttle company, the minister, OH and our 86 guests thought it would be. (Mistake # 1)
The owner found out 2 days before the wedding that perhaps I was confused about the actual venue location, but thought 10:30 PM was a little late to call me. She got caught up in another wedding and didn't call me until 6:30 PM the night prior to our wedding. (Mistake # 2)
In a panic my parents; my sister, and now husband went to The Isles Restaurant to try and iron out this issue. We were greeted with a not so very nice hostess who proceeded to tell us that, “The managers are currently working on another wedding that is more important than your problem so you will have to wait!” After several eye rolls and gawks from her, I demanded to see whoever the manager on site was so we can figure out how to solve this problem. (Mistake # 3)
After transporting and preparing all of our decorations that we thought we merely had to walk down a few flights of stairs, 2 miles down the road a few of my bridesmaids and I decorated the majority of the reception hall the morning of the wedding. We made sure the banquet manager new to finish the tables since the florists would be arriving until 2 PM. When half of the bridal party arrived 30 minutes prior to the ceremony beginning, they peaked in the room to make sure it looked perfect. To their surprise there was a cart with the flowers and the items the belonged down at the beach. I was told that the banquet workers would finish decorating the room for me (putting 5 flower arrangements on 5 of the tables.) Apparently that too was above their heads. (Mistake # 4)
While waiting to walk down the aisle with my father and bridal party we found out that the minster wasn't there yet. Instead of taking control of the situation the owner said, “The venders are not my responsibility, this is not my fault!!” What a terrible problem solver in a crisis situation. (Mistake # 5)
While watching our best man/matron of honor give their speeches to us, we looked down and noticed that our champagne flutes were empty. Then I noticed that no one had champagne flutes. I had to send one of my bridesmaids out to have someone from the establishment get the bride and groom champagne. Our candles on our sweetheart table were also not lit. (Mistake # 6 and 7)
At 9 PM one of the guests notified me that the bar was shutting down, keep in mind that our reception wasn't over for another hour. After several conversations via e-mail with the owner I made sure that the cocktail hour was included in the time with the reception. AT NO POINT did she discuss shutting the bar down before our reception was over. (Mistake # 8)
I wanted to make anyone looking at either The Islander Inn or The Isles Restaurant aware of our experiences.