Oceano has beautiful facilities for weddings, and they were very responsive while we were in the planning stages of our wedding, but from the rehearsal to the days after, they let ...us down immensely. My mother-in-law could write pages on what was wrong, or missing from the rehearsal dinner, but that’s her story to tell. With us, they switched out our Coordinator we had worked with for a year for someone else the day before, which caused confusion and too much of us having to explain our plans, we felt that was not a good call on their part. As we came to find out they made lots of these bad calls the day of the wedding. They broke and replaced our sand ceremony vase without telling us, then they didn't safeguard that vase and our sand ceremony spilled out. They ran late the day of the wedding, blamed it on our guests being late, and made us start late which pushed back out wedding photos and resulted in us losing the light for our coastal photo shoot, what a disappointment. They packed up our wedding as it progressed without asking what we wanted done with our favors and décor. We had to ask them to please bring things back out for our guests to take, favors that were specifically there for our guests to take. By the time we went over to look at our gift table and guest tree, they had already been removed. They removed things as they saw fit, our sweets table had stands removed rather than replenished with the extras under the table. Why the rush?
The morning after was a shock as we saw our sand ceremony spilling out of a box, I was in tears, and their response to my tears was so blasé; we left them their vase. The room with our belongings was just packed with so much disorder, we delivered everything to them perfectly packed, labeled, and sorted by placement and we got a jumbled mess in return. As we would come to find out they didn't even send us home with our wedding cameras, later we would find that they lost 2 of them. When we emailed them about the missing cameras we received a response that said "I'm looking now..." and that was the last we ever heard from Oceano. We had to pay the video company to replace those cameras. Did they make any reparations for what they lost or broke, of course not!
This week, 3 months later, as we finally go through my wedding stuff, I am in tears again, broken lanterns, splintered wood, cut table cloths, broken stands, and my ribbon curtains that we delivered to them with such care are a big tangled mess of ribbon, lights and shells. It's as if they just dumped stuff in boxes and called it a day. I opened a bag and cut my fingers as I found the broken shards of our original monogrammed sand ceremony vase they broke and placed in a grocery store bag...
Our wedding was gorgeous; don't get me wrong, but Oceano upset us in ways we couldn't have imagined. We are appalled by their disregard of our belongings, they should be ashamed.