This review is about weddings at Oheka.
Let me start by saying that, the place is lovely and I did have a beautiful and dreamy wedding at Oheka. My review here is on the managem...ent side of things and not the castle and ambiance itself.
First off, the management staff are quite responsive for as long as they are selling. Once the contract is signed, the story changes. It is extremely hard to get a hold of them, they do not respond to calls easily. Rather frustrating!
They promise that they will do their best to make things as beautiful as possible for your wedding. Well, not so much of that is true and here is my story:
Due to multiple out of our control glitches we started the ceremony about half an hour later than planned. Our wedding was to end at 12:30 midnight. At about 12:15 I asked the wedding planner if we could extend the wedding for half an hour. She was not very happy with it (somewhat understandably)! She said if she allows us to extend we have to pay $2,470 for the extra half an hour (very different than what's said in the contract language). Worse that that was the way she treated us: she said that we have to give her a credit card right then and there. So here I am in my gown, instead of using the time efficiently, went upstairs to get my credit card, came back (lost about 10 minutes of the half an hour). Later I was thinking, they had at least 3 credit cards from us on their files so to this day I am not sure why she pushed me to do it right then and there. Perhaps she was hoping that I would say forget it, so that she could end the wedding sooner?! Not sure, but very unpleasant!
The next day I ran into the gentleman whom we had signed the contract with. In response to his question asking me how the wedding was, i explained the situation. He seemed surprised. He said he will talk to the planner. For a long while we were hoping to get some sort of a refund back for that harsh charge of $2,470/half an hour. But regardless of our multiple attempts in contacting them, no one really got back to us EVER! To date whenever I think of that half an hour extra charge, I get really upset. The way she treated us was not fair, not according to the contract language and inhumane to send the bride after a credit card in the last half an hour of her wedding!
Well the bottom line of the story and the reason that I am sharing this is to advise you to do all your negotiations before signing the contract with them! It is a beautiful place and lovely to have a wedding there. But not much flexibility or responsiveness (or kindness) after you are officially the client.
I am willing to share documents and more details of the this story and a few other circumstances that happened throughout the day to give you a better and a more accurate sense of the place and its management. I still have all the documents and email exchanges. I do not want any bride to experience what I did and certainly no bride deserves that kind of a behavior. If you are deciding on signing the contract, let me know and I will share with you of all the pros and cons of their system before you sign the contract. It is important to know how to negotiate with them so that you do not get stuck in a situation that I did. Best of luck!