Old Homeplace Vineyard

ding a wedding at our venue on this date. They were visiting our winery. Hi! Thank you for your review as it allows us to clarify exactly what happened. Someone apparently provided you with incorrect information about our venue for the day and you tried to blame us for your poor planning for your family outing. First, you falsely claimed you had received an email saying our barn would be open on NYE. We have not sent out emails recently, much less one that said our barn would be open on NYE. As we explained to you more than once in our PMs, our barn is not open on Saturdays due to the number of weddings we have, but it IS open on Sundays to the public. So, whoever advised you it would be open on NYE was simply incorrect. When we corrected you on that, you then claimed that someone had called and you were told we opened at 11. As the only phone number that could have been called was our personal cell phone number we can guarantee we would not have told you incorrect operating hours for NYE. Our abbreviated holiday hours were clearly outlined on our FB page. But, without calling, you showed up with several people (you said in your PM complaint to us that it would be 20 people in your party, but it wasn’t) including 5 young children to a *WINERY*. Many of the vineyards and wineries I know of do not even allow children. Now, let me address each of your claims above: - Mediocre wines- your party stayed for approx. 3 hours, and others in your party bought wine to take home ($200+) so it must not have been too bad. You also did not do a tasting, as you had our staff charge only your wife for the tasting. So, not sure how you came to that conclusion, if you did not do the tasting. Awful service- I know my staff well, and I guarantee you were provided excellent service. We could have easily asked you to leave after we noted on the security camera the 5 children in your party walking and jumping on our antique sofa, flicking the lights on and off multiple times, then spilling a capri sun on the sofa, as well. We are a winery, geared towards adult patrons, we are not a children’s playground. Do other wineries you go to allow this type of behavior?? You were simply asked to have the children not do that and we asked that they behave appropriately. Lastly, others in your party tipped very well due to the good service they must have received. I feel that you might should have tipped (yes, we noted that you didn’t) to make up for the damages and cleaning we will need to do to our sofa. There were others in attendance there who frequent our vineyard and confirmed that your party was treated with excellent customer service despite rudeness on your part and the children’s behavior. - We are a small business and employ just a few part time employees and, understandably, only one person could work on NYE. We are not short staffed overall, however, typically, one person can handle the normally smaller number of guests we have on Saturdays- especially on holidays. Again, you showed up to a small venue with a larger party without calling first. Our employee was able to take care of what you needed, and you stayed for 3 out of the 4 hours we were open, so the customer service must have been satisfactory, after all. Lastly, I hope all who read your review does so with a grain of salt as it appears that you like to give one or two star reviews to most of the places you have been (18 out of 26 reviews). Happy New Year to you and I hope life treats you well!