Olive & Shae Catering

Olive and Shae fell incredibly short on many catering parameters at our wedding, which we promptly brought to their attention. Not only did Chelsea leave her mother in charge the day of our event, she was grossly unprepared for the day and hardly interacted with us as our event captain. There were so many egregious errors that we brought to Chelsea's attention (hiring staff the morning of the event off of Facebook that ended up being rude to our guests, not having our sweetheart table set - we were the only ones without champagne in our glass for our toast, inexperienced bartenders who couldn't find extra supplies we paid for, substituting a dessert without our knowledge that the original was tied to a close family tradition, not honoring our requests on certain meal items that we clearly agreed on, and finally.... the food was FAR BELOW quality of our tasting), and we were met back with a refund for 2.5% of our total contract price. After crowdsourcing our experience with many in the business community through my Wharton alumni community, all of the caterers we spoke to believed we were offered subpar service and that a 2.5% refund was completely inadequate and insulting. We spoke up to Chelsea and were instead met by her hostility and attorneys who tried to strong arm us into signing a confidentiality agreement which would preclude us from speaking about our experience or leaving any reviews. We're not in a position where we need to take hush money, so we declined signing and never received any refund. We'll be speaking about this experience as loudly as possible. Contact me if you want to see the emails with all of our documentation we provided Olive and Shae and if you think it will help you make a decision and I'll gladly forward you all of this information. justinbalint@gmail.com