Omni Mount Washington Resort

Those pretty looking mountain view can't be enjoyed for most wedding events. - Management overlooks all the details of the wedding. We had events - Rehearsal Dinner, Wedding, cocktail and reception at 3 different halls, and NO SIGNS anywhere - Which hall? Where? Which event? Nothing. Everyone kept on wondering. Finally. we had to ask them to make one staff stand at every turn and direct everyone. - 5 layer wedding cake was cut, but was never served. When everyone was about to leave, some pieces were kept on a side table around 11-11:30 pm. - Cocktail hour food was kept inside the hall during the whole time and kept people waiting outside the hall with only 2 bartenders attending almost 200 people, and no food. - During the reception dinner, food trays were empty, not getting refilled. Servers not replenishing from the kitchen, even though there was so much food in the kitchen. - Dining room is beautiful, but the staff is very rude, except one - Gergo. He was exceptional. -People with the language barrier were kept at the front desk, where they have to interact most with the people !!!! Bottom line, only if mother nature is in your favor, only then it's worth it. Otherwise, absolutely not.

hours. We scheduled a meeting with Marjorie and were able to put a deposit down that day. I cannot say enough about how helpful Marjorie was throughout the entire process. She is truly a rockstar when it comes to juggling a million things with grace, patience, and professionalism. Our weekend went by without a hitch. The venue is absolutely beautiful. We had our rehearsal dinner in the Cave, our reception on the Jewell Terrace, cocktail hour on the South Veranda, and our reception in the grand ballroom. At the end of the weekend, we hosted a brunch in the Sun Dining Room. Words cannot describe how beautiful everything was! The food was absolutely delicious, and guests still talk about how the steak was some of the best they’ve ever had. The staff working our wedding were so friendly and nice. I am so thankful we had somebody as incredible as Marjorie to work with - we would have been lost without her! There were a few minor issues with our room block because of a new system that the hotel was transitioning to, however Marjorie took care of it all right away. We are so thankful for her and this beautiful place we were able to get married at. We can’t wait to go back to visit the hotel through the years!

the day was flawless, even though it was the peak of a covid surge. Everyone was friendly, helpful and they anticipated everything so that the day ran smoothly. I even forgot my veil at home and they somehow were able to procure one for me. The food was also delicious, something that large scale venues often have a hard time with since they are mass producing dishes. This was not the case. I would recommend this venue to everyone and wish I could go back and do it all again.

ry questions, and exceeded all expectations! It really was a fairy tale wedding- Highly Recommend- we can not thank them enough!

ever failed us. Marjorie (our planner) was there every step of the way, providing empathy during COVID-19 wedding planning, problem-solving solutions, fantastic vendor suggestions, amazing wedding tips, and kept a can-do attitude LITERALLY the entire time. We love how it's not one of those monster resorts where your guests will get lost. Our guests are still raving about their weekend getaway, the FOOOOOODDD, the activities, and how we were all able to spend some quality time in such a beautiful atmosphere. HIGHLY recommend!!!!!

r voicemail and at the front desk, she finally answered her phone (never called or emailed me back). I explained to her what I was looking for with some dates and she said she would email me the estimate within 48hrs! That was a week ago! I don’t know how any events get planned with this woman who is either never there or just chooses not to return calls! Needless to say it’s not worth the effort to chase this women for my wedding when there are plenty of nice places in the white mountains! The hotel should be embarrassed that they have someone so unorganized and irresponsible! Why wouldn’t you want to bring money to your business especially after all of what’s going on? Must be nice to get paid to do nothing!

to the 1920's during our wedding night. The food is delicious, the views are outstanding & the hospitality was incredible! It was the best day of our life! We highly recommend the Omni Mount Washington Hotel & their amazing staff!

Terrace were the perfect fit for our group size (~115 people). The food was delicious, and the catering and bellmen staff were friendly and helpful throughout the entire weekend. Our ceremony was flawless and ran so smoothly. Kendra, our wedding coordinator was very helpful in responding to my many questions prior to the wedding, even the day of! The only confusing piece of the planning process was the room block. I would recommend ensuring that your guests are committed to their rooms on property early on, and that they understand implications of cancelling! Since we were married during foliage season and many of our guests were travelling from outside New England, we aimed to enforce this as best we could through our website and save the dates. However sometimes guests called to book on the special reservation line but were re-routed, or told the block was full. All in all, this was an unforgettable weekend and we could not be happier with our stay and experience! I wish we could do it all again!

azing, we could not have asked for a more trusting, kind, and organized planner! We trusted her 100% and our Wedding day was PERFECT. She gave us the best wedding vendor recommendations as well. The Hotel was not only receptive to our ideas and requests, they took everything to the next level to make our Wedding day so incredibly special. There was not one thing we would have changed!

easure to work with and provided us with all the support we needed. We planned our wedding remotely with the only trips to the venue being our initial tour and the tasting/coordination meeting, but we were in contact with Marjorie and other MW staff throughout the planning and during our wedding weekend. Some thoughts on specifics: 1) Venue – everything about the MW is stunning, from the breathtaking vista as you drive up the entrance to each of their unique venue options. We loved the atmosphere of the old New England hotel with its history and character. Our ceremony (Jewell Terrace) and reception (Presidential Ballroom) spaces were beautifully decorated exactly as we had requested for the wedding, and our rehearsal dinner (The Cave) had the cozy and intimate feeling we were hoping for. All of the food we had for our wedding events was wonderfully done and was enjoyed by our guests. 2) The Staff – we loved working with Marjorie and felt that we were in capable hands with her and her team. The meeting we had with her during our tasting covered all the planning details and she was full of ideas on how to best use the spaces we had reserved. Everyone we interacted with – the wait staff, the rest of the wedding team, the reception staff – were all extremely helpful and pleasant. That said, because we were planning during the “high times” of summer and fall, it was sometimes difficult to get in contact with Marjorie during these months. We would sometimes go 2 or 3 weeks before she would return a call or email. However, after seeing the attention she gave to our wedding, we understand now why that is. Her entire focus is on the wedding she is facilitating that day, so the patience we had in the planning process paid off on our wedding day. She even gave us her personal contact info, not just business, so we could easily get in touch in the final weeks leading up to the date. She will bend over backwards to give you what you are hoping for if it is in her power, including making a last minute decision to move the entire ceremony setup so that you can have your wedding outside in the 45 minutes of sunshine that day (happened for us!) 3) Cost – yes, this is an expensive venue and they do charge for all the extras. However, we did not find that any of those costs were hidden or surprises. Read the contract and the informational material they provide carefully as it is all stated in those documents and don’t expect anything to be included if it is not stated as such. Having these expectations going in made for a much better experience than some of the reviews describe, and made for a pleasant surprise when something was thrown in for no extra cost. Bottom line: We had a fantastic experience at the Mount Washington and are very happy with our decision to host our wedding here. Our guests had a wonderful time and the venue really made the weekend special for us. We can’t thank them enough!

y for an elegant, black tie affair.

legance and beauty of the White mountains. We were overjoyed with everything about the MWH. In fact, this is where my husband proposed so it holds special meaning for us. I initially wondered if the outer splendor would match the experience of really working closely with the hotel staff to plan and host a wedding here. I can speak to our positive experience. We felt that the Mt. Washington hotel provided exceptional customer service that left us feeling cared for in every way. There was no nickle and diming in our experience since all the details and charges were clearly laid out in the contract. Never having done this before, I asked tons of questions whenever I was unsure of gratuity fees, set up fees or anything else. I have to sing the praises of Kendra Reid our wedding coordinator who was exceptional in every way. Kendra is transparent, down to earth, timely, polite, attentive, helpful, enthusiastic and pleasant to work with in every way. I requested many things such as changes to our rental spaces, changes to the room block for additional rooms and had a few questions regarding charges listed on the contract which were promptly dealt with by both Kendra or the accounting team. They were understanding every time there was a discrepancy which made a huge difference in the whole planning process. There are so many details to account for with planning the wedding that can be stressful, however the customer service in the entire hotel (spa and dining included) coupled with the exquisite elegance of this historic hotel with stunning mountain views was a truly amazing experience for our intimate December wedding. Thank you Omni Mount Washington and to our coordinator Kendra for making this so memorable and special for us!

he weekend was flawless. The hospitality of the Omni staff is unrivaled. We felt so special and taken care of. It was not just a wedding day-but an entire personalized weekend experience for not only my husband and I, but also our guests. Being from MA, it was the perfect spot to have a "destination wedding feel"- without making people travel too far. Everyone we speak to is still raving about the entire event- especially the food. It is actually incredible that the chef and his staff were able to create 175 perfect plates of food. I am still craving the sirloin and german pasta side- scrumptious and cooked to perfection. To be honest, everything exceeded our expectations. Our guests were wowed by the experience from start to finish. From the breathtaking scenery, to the delicious signature cocktails, to the excellence of the hotel- everyone is still talking about what a "first-class" experience they had. I have never heard so many wedding guests comment about what a personalized experience they felt like they had at such a large wedding (i.e.- 1 bartender set aside a bottle of a special vodka that 1 of my bridesmaids loved & remembered her every time she approached the bar during the various weekend events). We planned our wedding in 6 months and even in this short amount of time, we were able to make our dream day come true- down to the very last detail. I believe that the reason this was all able to come together so perfectly and beautifully in such limited time is because of our Omni wedding coordinator, Marjorie. Marjorie is an absolute asset to the Omni. She is a tireless worker and her passion and expertise shines through in every detail of the events that she flawlessly executes. Marjorie might be part mind reader as she truly seemed able to know what we wanted before we did. When we were not sure what we wanted- Marjorie was there to bring options to life for us so that we could make the right choice for us. And on the contrary, when we knew exactly what we wanted, Marjorie was there to move mountains to make it work. Always while keeping our budget in mind. I never imagined that I would receive compliments from our family members and bridal party about how wonderful our wedding coordinator was- but Marjorie's excellence at her profession is so apparent that it can't help but be noticed by even the most unlikely observers. Planning a wedding is stressful, but when I ended up needing emergent surgery 5 days before my wedding day, my stress levels surged. When Marjorie heard, her concern was genuine, her direction was spot on, and she made sure that everything we had put so much heart into planning went off without a hitch. Because I knew Marjorie was there to take care of things, I was able to rest and heal in those important days leading up to the wedding. Marjorie has a true talent for creating a perfect, gorgeous, personalized wedding day (always, always with a huge smile on her face)- but it is who she is as a person that makes her truly exceptional at the work that she does. Our wedding day was without a doubt the very best day of our lives. If you have the opportunity to hold your special day at this incredible venue, I promise you will be well taken care of!

t to do a small wedding, I think she lost interest in us. She told us she would follow up the next day with a quote/estimate, and not only didn’t do that, but wouldn’t respond to my calls or emails. Also, at the end, wouldn’t even offer to show us the smaller areas for rent just in case we did want to have less than 100 people. Maybe they just need a new wedding coordinator. The grounds and hotel is breath taking, prices are similar or less than the going rates. Now Bretton Woods went from our #1 to off of our list completely.

the event as we cancel it. We are so glad we did. Just hired a lawyer to fight to get our money back. If I am allowed to edit to add more, i would do it later to share more details, so you all can benefit and learn from our experiences and really know what kind of operation and people you will be dealing with there. For now, I just want to share this quick note to warn other couples, if you want a good wedding experience including the planning process, stay away. Don't regret later, like us now. This is once-in-a-life-time experience for you, don't ruin it. The view and venue are definitely not worth it, totally not worth it.

t promptly returned by our wedding planner (but our requests were always accommodated) and the room block was unnecessarily complicated. Overall it was outstanding. The venue is grand and elegant and the White Mountain views are breathtaking.

as been so accommodating and has made us feel so welcome. Despite some challenges with booking rooms for our guests, we have been treated with such kindness and hospitality. The spa made us all look and feel beautiful. The food, outstanding. I am still in awe of how everything came together, even better than I could have imagined!

ay to the after party in the cave. As Boston event planners ourselves, we can confidently say that this venue held up to our high standards. We wish we could do it all again and will be visiting the hotel for the rest of our lives.

ver the phone. Then at the last minute, they will slip you a contract which guarantees them thousands in additional hidden fees and expenses. You'll call. They'll apologize and agree to send you a new contract that reflects the prices you had previously talked about. But the contract you'll get will be just like the first. Thousands (ours was almost $7000 extra) in hidden fees. That's the one they want you to sign. They told us the prices were going up at the end of the year. They created "deadlines" to pressure us into signing. We refused, and even after January 1 came and went, the prices never went up. They are liars and conmen. I have never written a review like this in my life but I wanted to let you all know before someone else falls into their trap. The views at Omni are extraordinary, to be sure, but not enough to justify working with people like this. If you decide to go through with it (you are braver than I!) make sure you can afford at least $10,000 more than the prices given online. Read the fine print! Ask questions. Watch for those hidden fees! They will find a way to swindle more money out of you in that contract. You want my advice? Go to Mountain View Grand.

nsive and the day of most everything went very smoothly. We for the most part were very happy with how everything turned out. The service was right on and everyone was very attentive on the wedding day. The one thing that made planning very difficult is the Omni's policy on room blocking, wherein the bride/groom are financially responsible if someone cancels their room and it cannot be filled. We also had an app that was not what we ordered and part of our vegetarian dish was different than what we had decided on. It is not an inexpensive venue, but it is worth it

ommented that it was the best wedding they had ever been to. Most of the staff was extremely helpful and accommodating. The planning process, however, was not as smooth as the wedding itself, and if this particular location didn't have so much sentimental meaning to my husband, myself, and our families, we never would have signed the contract. We definitely felt taken advantage of financially, and there were many moments it seemed like they were more concerned about the nickel and dime than customer service. The room block was also extremely complicated, and many of our guests had trouble with their reservations. EVERYTHING just seemed more complicated than it had to be. Though we fully enjoyed our wedding and would love to go back to that specific day, I am very glad it's over! Also, I had my hair and makeup done at the OMWR spa - at my rehearsal, the hair stylist could not manage any of the styles I showed her, and commented that I "was having a bad hair day." My makeup stylist disregarded my desire for a natural look and I ended up with purple eye shadow and red lips... The spa was generous enough to offer me another rehearsal free of charge, but it was inconvenient seeing as it was 2 months before my wedding and I live 3 hours away. Needless to say, I did end up being happy with my hair and makeup on my wedding day, but not sure if all the stress it caused was worth it.

ical destination for a wedding. A week before our wedding we went up for a visit and one of the staff members on the veranda treated us to a drink! On Friday (the day before our wedding), we met with all staff members who would be with us on our big day. We can't say enough good things about how accomodating and kind they were. They made sure all allergies and dietary restrictions were accomodated. Our wedding day came and we could not have had a more perfect backdrop!The ladies in the spa did a great job doing my hair, as well as my mother's. They brought us cocktails and the girl that did my make up did a phenomenal job! She asked me what look I wanted and exceeded every expectation I had. The staff were incredibly friendly and gave us extra bathrobes for my bridesmaids to wear while getting ready and for a few pictures. The ceremony was wonderful and once it had ended, two glasses of champagne were waiting for us. Our reception was amazing and all of our guests said, it was the most amazing wedding they had ever been to. The food was incredible and the wait staff even brought our food back a few times to warm it up since my husband and I were talking with our guests. Our only complaint would be the organization at times. When guests called to book rooms, they were told there was no record of our wedding. Sometimes I would email our coordinator and would not hear back for several days (this does not include days they were not in the office).We understand they are incredibly busy. Lastly, we enjoyed delicious snacks waiting in our honeymoom suite after the wedding, however the note had one of our names wrong. That being said, it was immediately fixed and they were incredibly apologetic. We cannot say enough good things about this venue and despite a few snaffoos, the day was amazing. The venue was worth EVERY single penny and we would strongly reccommend it to any couple!Thank you Mt. Washington Resort for the most beautiful wedding day!

. Our original sales person was happy to tell us what we wanted only to have it change when she had to put it down on paper. We nearly went to another venue just because we couldn't deal with her for fear she would completely ruin the day. We were passed off onto the manager of the wedding directors who did her best to sort things out. Over the course of the next few months we had banquet directors and beverage directors making promises they couldn't keep, which we didn't find out about until two weeks before the event. We found ourselves arguing with the venue a lot in those weeks over minor details like the cost of booze. They did eventually cave to all the promises they made, but it took some cajoling to get there. I cannot stress enough that you get everything in writing from every person you deal with. If you do this, your arguing should be at a minimum. The acceptance part comes with the dinner. It simply will not match the tasting in style or substance. The tastings were amazing and showcased how great their chefs can be. The actual dinner was bland, awful, and didn't even have most of the major components of the tasting. We took pictures and compared them. The tasting looks like a Michelin Starred restaurant, the reception dinner looks like a TV dinner knockoff. Also, it was overcooked. Bear in mind, I'm talking about the dinner for the bride and groom. If you're going to get one thing right... The cake was the same way. There were several amazing cakes they had us take home at the tasting, but they were nothing like the cake on the day. I think they may have bought the cake for the wedding at DeMoulas. Also cake related, they forgot to save us the top of the cake. I called them out on it at the reception and they told us that they had not served the top. We had a special flavor for the top layer, so it was noticeable that they were not telling the truth. They tried to cover it by boxing up a cake for us the next morning. Surprisingly they weren't even willing to make the effort to style it like the cake we had the night before (they know we take pictures, right?)it was frosted differently and lacked any of the designs we clearly had pictures of. Other side notes: They schedule a lot of weddings in one day. They're good at moving things around, but they may change other weddings venues without notice to you. We lost our picture spot to a wedding that was moved without notice. When we tried taking pictures in the spot where their wedding was supposed to be they came and asked us to leave because we were "interfering" with their ceremony. Once you get to the ceremony weekend a lot of the issues will go away. Once you set things in motion at the hotel, they are a well oiled machine. We didn't really have to worry about a thing once our director took over. If you are sold on the location take solace in the fact that all the months of arguing with the venue will turn into relaxation on the weekend. They know how to run a wedding. TL;DR Don't take their word for anything, get it in writing. The food and cake will be bad, just accept it no matter what happens at the tasting. You're paying for the venue, the view, and the organization on the day. Ultimately it was worth it.