Omni Royal Orleans

chance to deal with them for a great bit of time. Initially Elizabeth was our coordinator but in July 2019 Ms. Erin Keys came abroad and our first time meeting her was at our food tasting and let me just say I love Erin and the team at the omni. They made my day so special by catering to all my needs. The omni has such a welcoming feel like your right at home. Our wedding was so beautiful and the staff at the omni played a major part. Our guest who attended are still talking about how good the food was and drinks. I would definitely recommend the omni to anyone looking to have an elegant event.

so approachable and always got back to me quickly, Michael was so sweet and made sure we were taken care of and Kayla was always on top of the room blocking. The ballroom was completely transformed for our special night and I know they put in so much effort to give us that perfect experience. The day of the wedding went so smoothly and everyone at the hotel made us feel so special. I highly recommend this venue if a big, beautiful ballroom wedding with great customer service is what you're looking for!

e live out of state, we were only able to see the venue twice before the big day; that left us to have most of our communications with the Omni via email and phone calls. Elizabeth was quick to respond and happy to answer any questions we had regarding the wedding. The Omni was great about accommodating my dietary restrictions (gluten-free), and ensured that there would be gluten-free options at the reception and for my first meal with my husband. We had hoped to have the ceremony outside on the Royal Garden Terrace, but the weather forecast a couple of days before indicated that that wouldn't be possible. While we were upset, we were relieved because Elizabeth had set aside both the Terrace and the Esplanade Room for our ceremony. We were able to move everything for an inside ceremony without any additional fuss. The reception itself was gorgeous! The Grand Salon is a beautiful room, and the lighting and atmosphere made us feel like royalty. The hotel outside the reception was also beautiful, due in great part to the foliage from the holiday decorations that adorned the lobby. Kayla was great at accommodating our hotel blocks and for helping our immediate families secure accommodations. My groom and I stayed in the Penthouse on our wedding night and would highly recommend it for a honeymoon suite. On the day of, we had wonderful attendants taking care of my husband, our parents, and me throughout the night. During a particularly long photoshoot after the ceremony and prior to the reception, my bridesmaids were also attended to by Dana, who brought them some champagne from our open bar as well as some hors d'oeuvres. Our wedding was magical, and I know that is due in great part to the Omni Royal Orleans and their amazing, attentive staff. If you are looking to get married in the French Quarter and have a truly special New Orleans wedding, I highly recommend choosing the Omni Royal Orleans.

and exceeded my expectation. I would do it all over again!

tailed, upfront, flexible, and when our big day arrived they all helped make it just perfect.

g day!

izabeth to anyone planning a New Orleans wedding!

the lobby is gorgeous, the Rib Room and bar are top quality -- even the elevators impressed us! But beyond being an excellent hotel, what made our stay truly worthy of 5 stars is the attention and dedication of Kayla Nugent! She answered every email timely and efficiently, helped us understand everything we needed to do, and was just an absolute star! She made us feel like royalty throughout the entirety of our wedding weekend. I cannot recommend the Omni Royal Orleans enough for your wedding weekend -- you will be taken care of and eternally pleased! THANKS AGAIN to the LOVELY staff, who helped forge lasting happy memories for me and my new husband!

arted planning at the Omni (over a year before my big day) up until the day after my wedding, I was always handled with the best care! They are attentive to detail, answer any and all questions, and give you their full attention!! They are superstars and the best in the business!

change of ceremony location due to rain...she dried the bride's tears quickly with a new alter inside) to whisking the bride's high heels (and mine) when we suddenly decided we just couldn't keep them on another minute. We are still talking about her timing with that considering she was everywhere making sure the night was perfect! The service of the entire staff was equally impeccable from the managers to the personal attendants (the bride and groom are still talking about J.J. and his amazing ability to anticipate their needs). Even the bellmen and valets were great and went out of their way to help above and beyond what was expected. Our guests are still talking about "the perfect wedding and reception." We've had several weddings and parties in the last five years but none have been as perfect as this one. We just can't say enough about Elizabeth and the Omni Royal Orleans! They are worth every penny and then some.

e people there are caring, supportive, intuitive and prepared for everything. Elizabeth helped bring my vision to reality. And she was always just a phone call away. Many of our guests, including my husband and I, experienced delayed and canceled flights because of a snow storm in NY but the Omni gave us no trouble at all in helping us to reschedule rooms and being ready for us with open arms when we did arrive. The bridal suite was beautiful! Our reception food was fantastic (our guests really loved the bread pudding!). And our personal attendants were the sweetest people. Plus they always knew when we needed another drink ;-). We recommend the Omni without hesitation.

ime, care, and attention to detail to make sure our wedding was wonderful. Thank you so much to the fantastic Omni Royal Orleans!

with and very generous! We had our reception and ceremony on the courtyard/terrace; it was beautiful!

reception. The food was nothing short of amazing! Elizabeth was very easy to work with and assisted in making our experience unforgettable. We could not be any happier with the beautiful ballroom, the amazing staff and the overall experience that the Omni provided. I would highly recommend them to anyone!

From the INCREDIBLE décor of our event rooms, to the masks, to ALL the champagne and food and INCREDIBLE care that everyone paid to all of the details (food allergies, special requests, etc.) and to US ... It was an event of a lifetime! It. Was. PERFECT! THANK YOU doesn't begin to convey our feelings!

t backdrop for our reception. Everyone was so easy and wonderful to work with, and it made the whole process stress-free! Celeste is absolutely amazing in every way! A true professional who knows this business so well! You are definitely in good hands with her! We also worked with Kayla who organized our room blocks and she was so easy to communicate with and was able to accommodate all of our requests. The Omni made our wedding truly memorable and we couldn’t have picked a more perfect venue for our dream wedding!

was clean and in a great location. We took our first look pictures on the roof, it was a blast! The food was FANTASTIC! We choose beef tenderloin and chicken and we had so many compliments!

els in New Orleans on our venue search, but the treatment she gave us here was beyond compare. We had our rehearsal dinner as well as our reception at the Omni, and Celeste made sure every detail was perfect. She set us up with pictures on the rooftop, a candlelight meal before our first dance, and attendants who were there to cater to our every need during the reception itself. (J.J. was THE MAN! Thank you for being at our side the entire time.) She made sure every last detail was perfect, let us include our own special touches, and worked with all of our vendors so that it felt like we barely had to lift a finger the week of the wedding. I truly cannot say enough about how perfect our weekend at the Omni was... I highly recommend to everyone who can fit this into their budget!

a professional event planner with decades of experience and hundreds of special events under her belt) couldn't be involved with planning because, "we do not work with mothers of brides." A handful of guests had issues with their rooms as part of our block not being correct and in many cases were downgraded from what they had reservations for with no compensation. The day of the wedding the on site event manager had a family emergency. I was not notified of her absence by anyone at the hotel, it wasn't until a private event planner from another wedding happening that night thought to tell us. Then, the courtyard space we had rented was trashed (broken glass, etc) we had to point it out. Our rain back up room (paid for as part of our package) was given away to another event (and it started to pour but luckily later it stopped). We had a table set for just the two of us to have a quiet moment and a snack during the cocktail hour....And they seated the other bride and groom at it. So we were told to sit in an empty conference room that the servers kept barging in and out of...So romantic, right? Weeks later no one from the venue had reached out to us to apologize or even ask about our feedback. Only after filling out an automated survey and asking them to stop reposting our photos on instagram as marketing did we finally hear from someone. We were only given a $470 credit for the food they messed up in our get ready room (which had dead cockroaches on the carpet)...But unsurprisingly we are still waiting on that check. They have a great location, nice rooftop pool, the catering food was decent, but for a once in a life time event, I would avoid this venue.

ake pictures on the roof overlooking the city. We worked with both Kayla and Celeste, and Ben helped with housing arrangements. Everyone was DELIGHTFUL and pleasant to work with. We planned our wedding from Seattle, Wa so we did all of the communication over the phone and by email. We were able to see the hotel once before the wedding, and Kayla gave us a beautiful tour. This hotel is the reason our wedding went perfectly. Celeste and Kayla assisted us in coordinating with our vendors, and made sure they had all the information they would need to help us. Kayla helped us the day of, as well as other attendants including JJ, who were extremtly helpful in assisting my wife and I with anything we might need. We had both our ceremony and reception here, making it easy for guests. The ballroom had many of the same colors of our wedding (gold and maroon) so we didn't even have to have a lot of decorations since it was already so ornate! The food was SO GOOD, and all of the vendors they recommended were wonderful. I could go on and on, but every step of the planning and our actual wedding day went very smoothly and it was a pleasure to work with the Omni! They treated my family and I like royalty!

erything was perfect. Our guests had over 60 rooms booked for the weekend at The Royal Orleans and everyone loved the hotel. From the doormen to the front desk, the staff were always so friendly. The ceremony took place on the terrace, which is such a pretty courtyard for a wedding. After the ceremony, the bridal party is given a private room, Champagne waiting, with personal attendants. Our personal attendants were with us for the entire night, not just the bride and groom but the parents as well. They made sure everything was going smoothly and that we also were taken care of. So nice to have that after all the stress of planning the evening. JJ and Linda made the evening even more special. The foyer, where we had our cocktail hour is the perfect setting. The elegance of the room, with warm lighting and furniture, just makes your guests feel special. The grand ballroom was beautiful and Michael, the banquet manager, was fantastic and saw to every detail from start to finish. But really, the star of the show is Celeste Myers. Starting 1 year ago, when we originally booked our venue, she has been so helpful. Always returning phone calls and emails. Her recommendations for us seemed as though we were her only clients at the time, when you know she does this week after week. She does so much work for you behinds the scenes. So professional, as we sat down the night before the wedding to go over all the details of the next day. Because of her knowledge and support, the whole weekend went seamless. We even had our brunch the next morning on the terrace where, again, everything was so beautifully set up and the staff was so friendly and professional. I would not have changed a thing.

to Celeste Myers and her team, we received white glove service. The attention to detail for our special day was impeccable. The food, the venue and customer service was the best. For a destination wedding, the Omni Royal Orleans is the best venue to truly get a taste and feel of what a New Orleans wedding should be like. Celeste, Ben and Kayla were incredible to work with. We were planning on using the Outdoor terrace but the weather got in the way...it did not matter...they made the call at the right time and our guests had so much fun that about 95% were still there after the 4 hour reception. Our wedding reception exceeded our expectations and truly was an ethereal experience. Our guests want us to have a wedding every year. Thank you Celeste, Kayla and Ben for taking amazing care of us and our guests. Also a BIG shout out to the Banquet Team that took care of our families. Great personal service and we know our wedding and reception will be talked about for a very long time.

initely the hotel for you!!! Everything was perfect, beautiful, and easy!! The whole team - Celeste, Michael, Milton, JJ, and Linda - literally went above and beyond to make every second a dream wedding experience for me and my husband. I could not possibly recommend this hotel and this team more highly. Book them now; you won't regret it!

it decorated it is breathtaking. We opted for a buffet style dinner which was delicious, especially the dauphine potatoes. Overall the best part was the staff. They are a well-oiled machine and you don't need to worry about a thing. You can tell they are experienced and on top of their game. This is especially true for Celeste Meyers who is amazing! She really went above and beyond for us. JJ was our personal assistant and we absolutely loved him!! Before I could put my drink down, he was right there with another. I did not need for anything with him around. Overall, this venue was perfect. We could not have been happier with our experience. If you want an venue that is in the heart of the French Quarter and who will treat you and your guests like royalty, I would definitely recommend the Omni Royal Orleans.

nowledgeable, kind, and efficient, and all around amazing at what she does. From the initial contracting, to the planning process, to the day of, Celeste made the process so easy. She was readily available for questions and meetings throughout the process. We did prep and reception at the hotel and the facilities were beautiful, the food was wonderful, and the staff takes care of every need. I toured several of the big New Orleans hotels for our reception, and I was only truly impressed by the Omni & Celeste. (The only slip-up was the failure to return the bottle of champagne we specially purchased for our wedding, which was upsetting). The only reason I didn't give 5 stars was because we experienced several issues with the reservations on our weekend, foremost of which was that, although I reserved the (incredible) bridal suite for the night before the wedding, I was checked into a room that was assuredly NOT the bridal suite. Turns out, the hotel had checked another guest into the room which I had reserved. Needless to say, it through the day of our rehearsal into a tailspin for a couple of hours as I couldn't get settled in my room. To her credit, even though Celeste was not in charge of the reservations process, she handled it and personally moved my belongings from the incorrect room to the suite while I was at our rehearsal. The front desk staff was rude to me and some of my guests. I personally made a family member's reservation but the front desk told them the room was not reserved for them and were unhelpful in offering a solution. I had to get on the phone with a manager (who correctly noted that a bride should not have to deal with this 2 days prior to my wedding) to fix the issue. These issues were only ancillary to the actual event, but they made our weekend run less than smoothly. The event itself was wonderful, the facilities are beautiful, and again, Celeste makes your life SO much easier.

ere checking in and out. First of all, my appointment was for 10:30am. I called and let her know that I was looking for the garage so from there she knew I was entering the building at any moment. I waited in the lobby after asking front desk to let her know I was here. She showed up at 10:55am. Her first thing she said to me was "How can I help you?". I'm sorry, but I would think she would first apologize for making me wait 25 minutes for her arrival. There was no introduction and absolutely no smile. Just cold, bad energy from her. I should've known from that moment. Then she proceeds to ask me how many people were in the wedding and if it was sit down or buffet. Then I asked her if she's read my emails to her that already discussed what I had in mind and that I was still undecided. She then starts walking me to the ballroom but again, with the most disgusted look on her face, so I stopped her and asked "I'm sorry. Am I being a burden on you today? I feel as though you don't want me here. Are you having a bad day??" Then she responds saying no but still unfriendly and uninterested in making me feel welcomed. I've told her that I looked at about 20 venues already, trying to find the perfect venue, and have NEVER been treated or talked to in this manner, ever! She then tells me that she doesn't understand what I was talking about and said "do you want to continue with this tour or not?" OMG UNBELIEVABLE! Why would ANY catering manager speak to a potential client this way?? I started shaking and couldn't even speak. She then tells me that I was the rudest bride she's ever spoken to. REALLY? I haven't even talked to you that long for you to know me. After the fact, I found out the person I was emailing with was her assistant. That was her excuse. I immediately left the room and back to front desk to speak with someone, ANYONE that's not Celeste at this point. She then interjects my conversation with front desk and rudely asks "Are you going to finish this tour or what?" so i said "no" and then she yells "IT'S CANCELLED!" and walks off! Like she had to have the last word. By the way, this was all in the Hotel Lobby. I'm still in shock at how poor the hospitality and behavior from their catering manager was. Absolute worst nightmare any bride could have. Finding a venue is already stressful enough, but to abrasively tell me to my face that I was the rudest bride she's ever met? Especially after she was 25 minutes late and not one apology? I am a customer like any other person when I walk through their doors and have been treated very poorly. I regret ever thinking about having my wedding here. Front desk contacted the director of sales, Danielle. She was so pleasant to speak with and spoke about the disconnecting the catering manager and her assistant may be having with communication. She was very kind and apologized, and for that I am very thankful. I understand when people have bad days. I get it. But she took this to a whole new level of disrespect. New Orleans is filled with many kind, friendly, and accommodating people in the wedding industry that would want brides to choose their venue. Celeste is in the wrong business. I can't imagine any brides being satisfied with her discourteous behavior.

and I knew this was not going to be easy. However, the one consistent outstanding review was the Omni and their Director of Catering, Celeste Myers. Upon our appointment and after seeing the beautiful ballroom and terrace, Ms. Myers sat down with my daughter and I, did not rush through our appointment and made us feel very comfortable that if we had the wedding at the hotel, we would have a very special night. She was warm, professional and was eager to help us, knowing we were living out of state. Ms. Myers always returns calls and emails promptly and always has answers to our questions. Our wedding is not for a few more months, but I have say that we are in the best hands and are truly being taken care of. I have full confidence that our guests, and most of them will be staying at the hotel, are going to have a fantastic and memorable time. I also want to mention Jeannine Harjo, who is charge of our block of rooms. She also has been fantastic, and always calls or emails promptly when we have had questions, or have had to add more rooms to our block. She was also able to set up a block of rooms with the sister hotel. I can't say enough about how my daughter and I have been treated and I know when we arrive on our wedding weekend, everything will be perfect!

the entire process! She also has an assistant Kayla who is super helpful as well. We had a lot of out of town guests & they all commented on how great the hotel staff & rooms were & they could not believe how good our food was at the reception! We had about 300 people and we held or reception in the Grand Salon. Celeste ensured that my husband & I had a personal attendant all night making sure we were taken care of & she did the same for our parents! I can not reccomend this venue enough! Also, the individual in charge of the room blocks (Ben Picone) is awesome! I have a high maintenance family, lol, & he took care of everyone with a smile! If you are considering a French quarter wedding, please do yourself a favor & go visit Celeste!! I could not be any happier!!

d guests! Celeste Meyers, and all the staff attending were truly above and beyond accommodating. Starting with Celeste's detailed help while planning from our home in San Diego, to welcoming our out-of-town guests with excellent accommodations. Also, my day started in a beautiful and stress-free prep room for the entire bridal party. Linda and Eric attended my husband and myself during the reception, and their genuine care for us guided our events seamlessly throughout the night. Our guests gushed about the high quality cuisine, and the impeccable service. The flawless experience is a gift of memories for a lifetime!

e who are type A, you are in good hands. Everything is figured out down to the minute in order for you to have the best experience for your wedding. They also call your vendors for you before the wedding so that all you and your party need to do is show up the morning of (or night before if you're from out of town) and get married! Our ceremony was on the Terrace, which was absolutely beautiful at sunset. And if you are considering having your ceremony up there, don't be alarmed by the kitchen fan. It is noisy and can be distracting, but it was turned off/down during our ceremony and we completely forgot it was even there. Another bonus of having the Omni host your wedding-you get to eat! I was so worried I wouldn't get the chance to eat between the ceremony and reception, but they whisked my husband and I away to a private room where we were able to enjoy our first meal as husband and wife. Then we each had an assistant or helper of sorts who was with us throughout the reception to get our drinks or whatever we needed during the reception as to not take away time from our friends and family. Our reception was in the grand salon, which was a great sized room that was beautiful. The food was great, drinks were flowing-which is expected in NOLA. Overall, I would say that I couldn't have had a more amazing experience and stress free wedding day at any other venue. Go with Omni Royal Orleans and you won't be disappointed.

nd through the final billing, the Royal Orleans exemplified professionalism and transparency. Many of our guests stayed in the hotel, and we hosted both the post-rehearsal dinner party and wedding reception at the "R.O." with nary a complaint. The entire staff took initiative, responded positively to requests, and demonstrated exceptional customer service to all our guests. We will forever hold the Royal Orleans in high regard for the service they provided during our wedding and highly recommend any couple consider hosting their special day in their fabulous facilities.

and I including both of our families.

ssionalism and depth of knowledge for her business were immediately clear, and I felt confident working with her from far away. We planned our wedding while living in two different states (me in north AL, my husband in VA), and with our parents spread out as well (Baton Rouge, AL, and south FL). I hate to use the cliche, but everything really was perfect. Celeste and the entire staff followed our wishes to the letter, made sure our guests were comfortable during the event AND their entire stay at the hotel, and anticipated and solved peripheral issues before we ever knew about them. She made planning our dream wedding easy, and when the weekend finally arrived, she made it a reality beyond what we could have imagined. Not only were my husband and I treated like royalty, but all of our guests that stayed at the hotel, and especially our parents, were taken excellent care of as well. We had both our ceremony and reception here, it made things very convenient for our guests and didn't feel at all like a "generic hotel wedding." The courtyard was beautifully romantic, and the divided spaces of the terrace rooms allowed our guests options if they wanted to dance or sit & chat in a quieter spot. If you are considering this venue, my advice is to stop thinking and sign your contract! You won't regret it, and you'll be 200% happy with your event!

ire staff at the Omni were awesome throughout the entire event. I can't thank them enough for providing the Fairy Tale wedding atmosphere. The romantic Garden Terrace was just beautiful. All our guests raved about the food and service. I highly recommend the Omni Royal Orleans for any destination wedding. Many thanks from the Cardon Family!

quickly solve any hiccups that may arise. You do not need any other wedding planner because she takes care of so much. She was always checking in on us, and when my family came in from out of town she went out of her way to make sure they were taken care of as well. I cannot speak enough kinds words about her and her amazing service! She is amazing at her job and my wedding could not have been everything I dreamed without her. We had a seated dinner for roughly 175 guests and the food was absolutely wonderful, which is impressive given the large quantity that was made. The drinks were also great. Definitely worth the value. Lastly, the service was absolutely wonderful. To this day I have had so many of my guests comment on how friendly and helpful all of the servers were to them from the waiters and bartenders to Celeste herself. Our wedding attendant, JJ, was by my groom and I's side the whole time and he too was absolutely amazing. He made sure we were where we were supposed to be at the right time and always made sure all of our needs were met. I never had an empty glass, and he even helped carry my very large dress throughout the hotel and reception hall. We looked at a number of other hotels and ballrooms in the area and were immediately impressed with the Omni and their service. Our expectations were always met and exceeded throughout the wedding process, and we are so happy we chose them for our special day. It was everything we dreamed of and more. If you are looking for a beautiful ballroom in an amazing location in New Orleans, that I recommend you look no further!

Also they couldn't grant us a late checkout the morning after our wedding.

t be more pleased with all of her help from day one of planning through the ceremoy and even after. We received so many complements on how classy and top notch everything looked. Our ceremony was outside on the terrace and our reception in the Grand Ballroom. We had so many people say the food was by far the best wedding food they've have ever had...Gumbo, crawfish pasta, pork tenderloin "couchon de lait style", we even had a bananas foster station late as a late night snack. All of the staff are so polite and helpful. The bride/groom and each set of parents get their on personal bulter for the evening. Our butler JJ even made photolocation suggestions to my out of town photographer.

down service every evening, coffee and tea every morning delivered, and the friendliest staff I've ever dealt with! It was wonderful, and made the whole trip to New Orleans so much more special and memorable. We will definitely stay there again!

n. Celeste Myers was fantastic at working with us to keep us in budget and to make sure we supplied our guests with lots of great food and drink. She helped with planning the wedding, running the schedule on the day of, and was friendly and available throughout the process. I really felt we didn't need a wedding planner due to her knowledge and helpfulness in finding vendors and working with us to make sure they day was what we wanted. We had an amazing day there, and the Grand Ballroom was simply gorgeous. My aunt confessed she was skeptical about a hotel reception, but that the Omni was more beautiful than she could have imagined. Overall, we would choose this place again, although we were somewhat saddened by the construction on the exterior of the hotel on our big day. Celeste did get the workers to stop their work during the ceremony and made the outside more appealing with plants outside and more attractive construction covers. The dance floor was great with plenty of room for our happy guests. The food was well-reviewed (although we didn't have a chance to have a bite on our wedding day due to socializing). It is in a great location, and the majority of our guests were from out of town and were able to stay nearby. One issue that may arise is that there is another Omni in the Quarter, and a couple of guests went there for our ceremony! It may be worth being EXTRA clear about the location (we listed it in several places and provided a map, but alas) if you choose your wedding or reception to be held here.

ond to make our experience one we would never forget. THe bartenders even remembered all of our guests drink orders! THe food and drink quality was exceptional and the venue is stunningly beautiful. There is no better place to get married in the French Quarter!

ld highly recommend this venue. The reception employees were so cordial & accommodating to my guests that even the guests were telling us how wonderful they were. They would come up to my guests & ask if they could bring them anything. As the MOB, I was continually told what activity was going on & at what time. They were very organized, like myself, & kept things moving along in a timely manner. I no longer live in NOLA but grew up there & I remember going to the RO weddings & being so impressed with the hotel. I was so happy to be able to give our daughter a dream wedding at a dreamy venue. Also, our guests complemented the food that was served. We bought the basic package but there was more than enough food & the presentation was wonderful. We used the hotel florist (see Petals & Parties) & with her knowledge of the space, the food presentation was spectacular. Don't hesitate...go to RO for your dream wedding.

ts (all other venues give you 1 per 100). The location is key to enjoying all of what New Orleans has to offer and the food was absolutely amazing, but I must say the real selling point is Celeste, she goes above and beyond to make sure everyone is pleased. This was truly the happiest night of my life and wouldn't have gone to any other venue