On Cloud9 Event Rentals

I can not say enough about On Cloud 9! We started with Brandy, and she was so thorough and kind. I had questions, she provided answers. I’ve never been in a wedding or been to any weddings to know anything about them. She was unavailable for our date for a previously planned vacation, and transitioned us to Ashley prior to the wedding date on 2/24/23. She stayed in constant communication and reached out to reassure me everything was on track. The day of, was chaotic, but Ashley made me feel at ease. My own craziness was out of her control but she handled everything! My husband and I were so impressed by her and her assistant (I feel so terrible not remembering her name). Those two women were INCREDIBLE!!!!!!! They helped with my daughter, with ensuring we were comfortable, fed, and happy. They made it THE BEST DAY EVER! I absolutely love them and am so grateful for them. I cannot thank them enough for every step of the way for our special day ❤️

I don’t even know where to begin. Ashley and Lisa made my daughters wedding dream/vision come true. Seriously, perfection! Looking back at the pictures I first shared with Ashley, it was exactly what they wanted. The attention to every detail…unmatched. Checking, rechecking, verifying to make sure all bases were covered right up until the wedding day. Your communication was superb! The table scapes, the Hexagon arch, LOVE sign, Cigar Bar signs (pics to come later) the seating charts and table numbers, every tiny detail was taken care of. Thank you for a dream come true!

I got married on Dec 11 and have thought about what I wanted to write in my review since then. These aren't the easiest things to do but I feel it must be said. I'll start with the good things. Lisa and her team are incredible at the design aspect. She seemed to know exactly what I wanted by me describing it. My décor, ceremony, reception space were so beautifully decorated. The amount of times I changed my mind must've been so obnoxious but each time On Cloud 9 was happy to help me figure it out and adjust my quote accordingly. They had every piece I wanted in their inventory which made the decisions even harder but so perfect. If you're looking for a rental company this is the one. Now for the not so fun part.. For background; I had my wedding at Still Waters Ranch and booked in late 2020 with the package that included their on-site coordinator. That ended up falling through which then full circled us back to having our coordination services done with On Cloud 9. I had high hopes leading up to the wedding as my timeline was beautifully detailed and put together and the entire team was seemingly prepared. When the day came, that kind of changed. The morning of my wedding was... chaotic. My coordinator was a little more occupied with setting everything up than ensuring we were on time. A few times I had to go down and ask for certain things to be moved along or for her to help kind of mitigate the chaos myself instead of being proactive and doing so. I felt as though the entire morning was so lax and then all of a sudden we checked the time and I'm like ?? Shouldn't I be doing my first look? I had to ask if it was time only to be told "If you are ready". I was under the impression by having a coordinator that these types of things would be taken care of and I would not have to keep track of timeline. Little things like that happened a lot during the day, we were so behind and I didn't realize because no one communicated it with me. By the time cake was cut and I went to grab my phone it was almost 7:30 and dancing hadn't started. It was supposed to start an hour earlier than that. I felt very out of the loop and as though me and our timeline wer not the biggest priority of the day. During pictures, my MOH had to run and grab the flowers for my parents as they were forgotten and not given to them our dads never received their boutonnieres. At the end of the night, I was asked about specifics on where things should be going (i.e. extra food, liquor, gifts, etc.) when this was talked about and supposed to be written on the timeline before the day; and after leaving our reception to show them; things were still forgotten and luckily my MOH and MIL were there to do a sweep and grab those last missing items. Overall, their services were beautiful and I appreciated everything On Cloud 9 did for us. I just wish day of would have gone a little smoother and a tad bit more of the focus was on making sure things went in a timely manner so I wasn't as stressed or it wasn't so chaotic the morning of. They are a great rental company, coordination services on the other hand... Could use improvement.

Ashley was amazing throughout the entire day! On top of that one of my bridesmaids ended up going into labor a week before the wedding and Ashley had a brides maid dress in my wedding color and offered to let someone use it if need be. On cloud 9 and all of their coordinators really go above and beyond to make sure your day go as smooth as possible.