On the Town Limousines, Inc.

or my wedding we rented two buses to transport guests to and from my wedding. One bus was a 56 person bus and another party bus. The party bus experience was completely fine. This was the bus I was on with my husband and the wedding party. No complaints there. The 56 person bus had many many problems. The 56 person bus got lost on the way to my wedding which caused my wedding to start late. And then got lost on the way back again. The driver made one of my guests direct her back to the hotel because she couldn’t figure it out. A 25 minute ride, turned into over an hour. But I could completely over look all of this if not for the lack of safety provided. My guests complained to me that the driver stopped and reversed on the highway after missing an exit. Instead of just taking the next exit she reversed a 56 person bus on a busy highway. I just can’t understand how that can be in line with the standards of a transportation company. The driver told my guest that she had never driven a bus this big before. Great. The company confirmed in an email that she was new. I did ask them to conduct a review, which they said they would do. Unfortunately they said that the driver conducted herself in a good manor, because of course they don’t want to liable for putting people in danger. That’s a red flag if that’s what they find appropriate. Of course I wouldn’t say all this without providing receipts. You can find them attached to this review. The email I got from the company and just a couple of the many complaints I got from guests. If the company tries to deny these accusations, I can provide more. For full disclosure, someone on the bus did get sick and I had to pay $650 for it. I did not fight the bill at all, I completely understand that I was liable for that. And honestly the passenger paid me for it, so I wasn’t out any money, so genuinely makes no difference to me. I have seen the way that this company responds to negative reviews. They gaslight the reviewers and tell them that they are lying. I’m just not. I have no reason to lie. My wedding was perfect and beautiful, however it was not due to the performance of this company. Quite literally every other vendor performed beautifully. It’s a shame that they stand out as the only vendor I wish I didn’t book. Please just book the more expensive options in the area. You’ve spent too much money and effort on your wedding or event to save on safety. Guests will remember how they felt on this bus, instead of the time they had at my wedding. That’s a shame. I’ve learned my lesson. Lastly, I asked that this driver not drive 56 person buses anymore and they refused. So she could be your driver. Good luck!!