I worked with Becky at On The Town, and she was exceptionally helpful. She was always prompt to respond to my emails and phone calls, which was very important to me as an out-of-town bride. She sent over a sample contract for me to review and a...nswered all of my questions very thoroughly. She even held a reservation for me for a few days before I actually signed anything, just because she was almost booked up and I asked for a few days to look over the contract. I would give them 4.5 stars for flexibility because they allowed me to shift the pickup / dropoff times by 30 minutes on the day before, but I was committed to the amount of time required. Just make sure you think through your day-of timeline before signing the contract, because I signed before I had my final timeline for the day in order to secure the bus, but it didn't end up being the just-right amount of time.
I rented the Congressional, and it was a great decision. There were 15 people on the 18-passenger bus, and it felt exceptionally roomy. The driver showed up on time and was professional the entire day. We had already settled the final amount and it included tip, so I didn't have to carry cash for him or worry about writing another check. I appreciated that as well- the less I had to think about that day, the better!
The bus was clean and well-stocked. Becky made sure there was ice and water on there for us, as it was a hot August day. She was also very helpful with suggestions for that day, including how much food and drink would fit in their coolers, how many she thought I should bring, and even helpful tips for the types of drinks to have on the bus (nothing dark! Club soda for spills!)
I am so glad I chose On The Town because throughout the whole process, Becky and her team were exceptionally helpful and professional.