As we move forward, we know we will not be recommending On The Town Limousines, Inc to our family and friends. For any couples planning their weddings in the next few years, please avoid vendors like this one who were inconsiderate to couples d...
uring a public health emergency.
On The Town Limousines was extraordinarily inconsiderate during a global pandemic.
We have health concerns about our friends and family that have preexisting conditions and/or risk factors associated with traveling during the COVID-19 crisis. We also have friends and family that would be unable to attend solely due to travel restrictions.
Our 235 person wedding that took two years to plan was scheduled for 10/10/2020. We began to inquire about cancelling our wedding in June 2020 as cases and deaths are rampant across the US. Just because the state has loosened restrictions on gatherings, doesn't make it safe or acceptable to hold events. On the Town Limousines failed to recognize this. In our communications with Becky D, she consulted with the President of the company who declined our attempt for a partial or full refund which all of our other wedding vendors (venue, food, photographer, band) were happy to work with us on.
The President's counter offer was to extend our reservation for a 2 month partial credit to the end of 2020 which was a hollow gesture and insulting since all events in 2020 were canceled. From our communications, it is clearly obvious to us that On The Town Limousines cares more about money than it does about the safety, health, and wellbeing of the people they are serving. While small businesses are eligible for interest-free loans from the federal government, engaged couples are not eligible for any assistance covering the losses incurred by the COVID-19 crisis.