Our Shop Bridal, LLC

ments and ordered the dress. Several months after selecting and paying for our dress it finally came in. Super excited we went for a fitting and found the dress to fit like a glove everywhere but the bust. Not by a little but by and amount the ruined the dress completely and would have made it the most uncomfortable day ever trying not to have a breast completely fall out. It was so distasteful for what should have been a very happy day. The girl helping said nothing even though my daughter was near tears. I went back later and purchased some fabric to completely remake the top of the dress and speak to the manager. No help at all - just here's your dress have a nice day. She insisted my daughter wanted a size 4 no matter what - how does that even make sense. She has had many elegant dresses that have needed to be taken in and she understands that process very well - she also understands you can't just let it out if its too small. One of the things she liked most about the original dress was the coverage - but as with most dresses that a size 4 girl tries on they had the back pinched together to fit and the top had more material. The job of the shop is to get you the best fit - if your bride is saying she likes the coverage you let her know her measurements area a size 4 but you are ordering a larger size so she will have the coverage she loves in that dress. Thankfully we have an excellent tailor and she completely remade the top of the dress. This sale could have been salvaged with a good review but just really poor customer service, communication and accountability. I would love to post pictures but my daughter would be very upset to have pictures like that posted.