Overnight Prints

ly enough got a delivery label printed within minutes of my inquiry but still arrived after the deadline. Products were printed off-center. Check online reviews (I did not), and you'll learn this is a pattern with this company. The name and advertising are extremely misleading. Avoid.

he price point . They totally screwed up on my last 2 order but it was this last one that sent me over the edge - I WILL NEVER USE THEM AGAIN! I made my original order on 12/7 with an est. delivery date of 12/15. It was X-mas cards that I wanted to send out before X-mas. When I received the order on 12/15, it was a bunch of cards for a company so they sent me the wrong order. I called and emailed them immediately to get this fixed. Instead of offering to "OVERNIGHT" me my new cards, they told me they would put it into a queue and when it gets printed, they would then send it out per the ORIGINAL SHIPPING i paid for which would then get here on 12/28. I was furious but told my family members that my cards would be a little late. Once the cards were "printed" on 12/22 - 7 DAYS AFTER THEY MADE THE MISTAKE, they called and left me a message that said they would send it out the next day (12/23) if I'm ok with that. I emailed them back immediately and said "GO AHEAD" and they sent me a notice that said it will be estimated to arrive on 12/28. ON 12/29, I called them and said I didn't get them yet and the rep said "Oh it's being cut as we speak and will be sent out as soon as possible". WHICH IS COMPLETELY DIFFERENT FROM THE CALL I RECEIVED ON 12/22 THAT SAID IT WAS READY TO BE SENT! I asked to talk to a manager and they did not have one available. I asked to have a manager call me back and they had another rep call the next day with "NOTHING THEY CAN DO ABOUT IT" except for pay for the shipping. $12 compensation for a $100+ item that is now going to arrive ONE MONTH AFTER THE ORDER DATE! You tell me if that is fair? I have worked in management before if the screwup is this bad, I would just fix it even if I lost money. They are not only going to lose money but future business from me!!!!

rders have been extremely late and quality sub par. Facts: I ordered cards in on January 18, 2022, with an expected delivery date of 1/22/22. That didn’t happen and they sent notification that my 100 cards on March 3rd was enroute. I asked for a full refund and they said NO and offered me a 91 cent refund to help offset the shipping. Will never you them again. PS Print is more professional and will deliver on time and they have great customer service!

o you wish to continue to chat? Ian: I am following up an order Ian: 848846017 Ian: I don't know why it's taking so long to receive this order? Ian: I have not heard anything form you Chris: checking Chris: I'll contact our manager to clarify the situation with your order and we'll ship out it asap Chris: We can proceed with compensation for the delay once the order is received Ian: what does that mean Chris: That means the order is too long in production and we need to clarify why it wasn't shipped yet Ian: okay Ian: I just want to know when I can anticipate delivery of the order Chris: Unfortunately we cannot provide a new estimated delivery date for this moment. We need to get an update from our production staff at fist. You'll get a notification email once the order is shipped with tracking Ian: I've been waiting for that email since 5/29 Ian: My level of confidence that I will receive such an email is very low Chris: Unfortunately I cannot proceed with a resolution right now without any updates Ian: so is someone going to reach out to give me an update once you've acquired the clarity you need? Chris: if the notification email will not be received this week you can contact us via email/ chat Ian: That level of customer service is totally lacking Ian: You've had an order in your system for nearly a month Ian: When I ask if someone is going to contact me for an update I assume that I'm lobbing in a softball to you - that of course someone will reach out - but, no. Ian: If I don't get an automatically generated email in another week -- I must then follow up? are you kidding me? who is taking ownership, who in your organization cares enough to actually see this issue through Ian: I'm very disappointed! Chris: Have a nice day!