Many of the wedding venues in our area use Palermo's for their "complementary" cake. If I would not have waited so long to do my tasting, I would have looked elsewhere.
They try to make it easy to schedule a tasting by having an online option b...ut they offer by selective times, most during the work day. I was not taking off work to go cake tasting so I called them, at first the girl told me they had nothing available during the evenings or weekends before my wedding. I told her that was unacceptable as I was paying for them through my venue. She later transferred me to someone else who was able to "squeeze" us in.
The day of the tasting I was so excited, I love to bake and love desserts. The girl we sat with nice. She offered us several upcharges that were not included in the venue package price. I was personally not impressed by any of the cakes that were presented to us but we made a decision none the less. When it came to the outside design, I already knew exactly what I wanted. She told me that to include a rhinestone ribbon along the bottom of each layer of the cake would be $150 upcharge. I thought to myself really?! for some ribbon?! I asked about, what if I provide my own? She informed me that I could do that but there was still a $75 "sanitation fee". I thought this was still a lot but since I had my heart set on it, forked over the $75 (I purchased the ribbon at Michaels for $3)
Before purchasing the ribbon and dropping it off, I called to confirm the length needed for a 4 tier cake. The girl who I spoke to this time had no idea, she put me on hold while she tried to find out. Several minutes later she transferred me to someone else who also had no idea and "guessed about 12 yards". 12 yards?! NO WAY. I later confirmed with Jay, the girl we sat with at the tasting, 3 yards would be enough and I dropped off the ribbon.
The day of the wedding, I see the cake and the ribbon that I took to them was CUT in HALF to have a tiny rhinestone border! Needless to say I was beyond annoyed. If I would not have purchased the ribbon myself, it would be one thing, but I know what I bought! Did they use the rest of my ribbon on someone else's cake and charge them the absurd $150 upcharge?