Paper Culture

reason I am still doing snail mail cards instead of digital is because theirs are eco-friendly. This year, USPS accidentally dropped our holiday cards off at the wrong house, so they were lost. Paper Culture support responded promptly and reprinted and shipped free of charge. I was super impressed and will be a repeat customer!

the file and the design. It was a PDF with two invites on it. At the top it explained how to print at home (which is what the design accommodated) and to cut within the dotted lines. They moved forward with it. What then ensued was like a week of back and forth since Paper Culture are apparently kind of idiots? I wish I would have taken screenshots of what I got back to approve for these proofs. For the first two rounds there was no text. I kept writing back on the feedback for the proof that there was no text, but they didn't think anything was wrong until I re-sent the PDF to Customer Service and asked if they could accommodate the design, if not, no worries, I'd print at home. Finally they got the text to show up (apparently they had downloaded it incorrectly and didn't think to double check that the text was missing). Then for the next proof they crammed two invites onto one invitation. I had to explain that the PDF clearly showed (AND EXPLAINED) that there were two invites. And could they just have the invitation be one invite. On this proof they even commented that they deleted the explanation text so they read it and deleted the blank space between the two invites. This one really boggled my mind. Finally - when they almost charged me for another alteration (which none of them had really been alterations to the design, just them for incorrectly first downloading the design and then incorrectly putting it in the correct space), I finally got back a good proof. So I ordered. What I received was less than great. First, the proof didn't have the dotted lines around the design. But what I received sometimes had the dotted lines showing on the sides. They were meant to cut inside the lines. I don't know how this happened since the proof didn't have it, but I guess they still printed from my PDF or something? And finally, the envelopes I received that had the printed addresses on them. They must have dripped some glue on them, because for half of them, when I tried to open it to put the invite inside, it was stuck together. So I have lots of rips on my invites. Both for the flap part and the actual inside of the envelope. It's in the exact same spot on all the ones affected. And you can actually see like the glue line on some of them. It's very disappointing. If I was meticulous or cared about the details, I'd probably re-order from another company.

se they are too backed up, you just have to leave a message). I sent an email - and the response was that they would reprint the 40 Merry Christmas cards that I was missing, and ship them ASAP. They did so, but only included 40 envelopes with the cards when I was very clear I needed 100 blank envelopes that never came with the original order. I have been bounced around their customer service with 5-6 representatives. The first CS representative emailed and said that the envelopes would take 3-5 days to print and then they would ship the envelopes. I reminded them these are BLANK envelopes, just please ship them. They said they would go out Monday. It is now Thursday (12/16/2021) and I still have no blank envelopes. I just received a message from their CS that the envelopes would go out today or maybe tomorrow, but I should call them back and let them know if that was okay. I call back and can't get through. I am at a loss to understand how they are in business at this point. I still have no idea when I will receive the envelopes I paid for. This seems like a simple request. I don't understand how they could get this so wrong and bounce me to so many different people that can't seem to follow through. Avoid this company at all costs.

lications of their products, which is why we selected them for our Christmas cards. Also - my aunt will love the tree planted in her honor! However, be forewarned - if you are skipping the proof process to save time, make sure you screenshot your final submission text. If there is an error in printing, make sure to screenshot the order proof on your account. Ensure that the date and time are visible in all screenshots. There was a printing error on our postcards on Paper Culture's end - after I submitted a Help Center ticket explaining the issue (I included the screenshot) a Paper Culture representative reached back out to me, saying that it was my error - when I checked again, the proof on my order in my account page now showed the typo! After I called Paper Culture out on this discrepancy (with the before and after screenshots) the rep said that "We have double-checked the proof for this order and it seems that the text on the back was moved accidentally on our end." After further prompting, their explanation for how this could happen was, "The proof was shown with the error on our end since the initial checks were made when we responded to you. After reaching out to my manager I was advised that it appears that the mistake was made during our internal edit process." So... they just happened to make an accidental mistake - the exact mistake I was writing in about - during the internal edit process, while addressing my concern about said mistake.. right. If I had not taken the initial dated/timestamped screenshot, Paper Culture would have succeeded in their deception. To their credit, they did offer to reprint or refund 100% while allowing us to keep the misprinted cards. I would have been satisfied with the initial 20% off that they offered (it really isn't a big typo, just one additional letter) if they didn't try to pull a fast one on me. We are taking the full refund and just getting creative with whiteout. I don't know if this is an under-the-radar policy to avoid paying out when they mess up, or what, but it has seriously tarnished their reputation for me. If I recommend them to anyone (because, yes, the quality of the paper/photos/printing is great, and the eco parts are very important to me, as stated!) I will include this caveat as I am warning you, dear reader! Caveat emptor.

design tool. However, after confirming with their customer service team that all orders come with envelopes (because there's no option to buy them separately) ours came in without them. We had to go to another store to get envelopes on time and the sizing was odd. Other than that we had a great experience!

losophy too - dedicated to replacing what you use with the tree dedication.

invite the way I wanted it. And I was totally not expecting them to give me a discount when I had to re-print the invites with my new wedding date (postponed due to COVID) and they did! They also surprised me by covering the priority shipping. Not to mention the invites are beautiful and environmentally friendly!!

online design process is tedious if you want any variation from the template; we had to email back and forth with one of their designers to describe the changes we wanted. The designer was friendly and accommodating with a very fast turnaround time, and we ultimately were able to get the design we envisioned; however, it required several back-and-forth emails with the designer, even though our changes were minimal (different font size and spacing than the template)--because of the way the design system is set up with paper culture, you have to type out your changes, which can be tedious and hard to convey accurately when talking about layout and design. Our main complaint with the final product is that the envelopes did not seal well. We were unable to seal them with water and had to lick each one (which is obviously an inconvenience with over 100 envelopes). We also heard from several recipients that the envelopes were unsealed by the time they arrived in the mail. Paper culture is a great option if you want to prioritize environmental sustainability, and if your order does not vary much from their template. Plan to use tape or stickers to seal their envelopes securely.

el. These labels should have been printed on a smaller size label. I will not be able to use these labels and will be ordering from another vendor. Review date 12/28/2020.

ality is beautiful. The address book is incredibly easy to use, and they shipped to us super quickly. We'd highly recommend them whether you are looking for something simple and luxurious or super custom and deluxe.

ith my own artwork, I was even more impressed at their responsiveness and dedication to help me get my invitations completed. I must have interacted with at least 5-6 employees through email and phone over a two month process, and all of them were extremely patient and kind. They helped me use my own watercolor paintings to design invitations and RSVP cards. I liked them so much, that we went with them again with our holiday cards! I highly recommend using Paper Culture for any stationary needs!

able to make a few small changes to one of their templates to customize my invitation perfectly! (We got married at the museum of science in our city and I sent them a dinosaur icon to include on the invitation!) Cost was insanely reasonable considering the customization, and address printing on the invitations was included, too! This saved us so much time and made the invitations look really professional. The only thing I will note is that you have to pay for a physical proof to be mailed to you first before ordering a batch by ordering 1 or 2 copies. I did not mind this, though. Additionally, I had been wanting to incorporate as many sustainable features into our wedding as possible and the fact that everything is printed on post-consumer paper and a tree is planted for every order is outstanding. You can tell by reading their website that Paper Culture is really conscientious of the environment and doesn't just use "eco-friendly" as a marketing ploy. After my flawless interaction with paper culture for my wedding invitations I decided to use them for other paper-related items for our wedding as well as our Christmas cards this year. I truly cannot say enough good things about this company. I hope they continue to thrive! Thank you, paper culture!

lized it was because I NEVER ORDERED THEM! I emailed them to verify, and rather than responding via email, they called me and explained to me the options. They sent them straight to the hotel, and it all went off without a hitch! Plus with the each order, they plant a tree which is awesome!

cards. Their graphic designers are speedy, responsive, and very good at making tweaks/suggestions to give you the best looking product. They were able to incorporate my wedding colors for the day-of suite. Love the feel of the invitations, printed and arrived in a timely fashion. Reasonable pricing for the quality of product.

The prices were reasonable and I even found a groupon for my order!

really unique and of course their mission and dedication to sustainability is wonderful. Can't wait to have another reason to order from Paper Culture!

tos appeared to have a green-ish tint to them and were pixelated. These photos were from our wedding photographer and very high quality (approximately 3.5-4 MB), so this shouldn't have been an issue. In addition, I ordered envelopes with our printed return address on the envelope flap. Several of the flaps were wrinkled to the point that the printing of the return address was wrong. We will not be going with this company for our invites, which is unfortunate because we believe in what they're doing by planting trees to offset the affects of paper printing. We just wish the quality was better.

that they plant a tree with every order!