While Papermoon does have lots of option for engaged couples to chose from, there is nothing she does that you cannot do on your own on the internet. I did not have a great experience, but I am giving two starts as my save the dates and invites... came out as I requested them too. I had multiple problems, first off being that I submitted a significant amount of address and name updates to the list between save the dates and invites, but they did not correct a majority of them (only fixed 2 of 15) and printed incorrectly labeled invite envelopes. On top of that, she did not update my return address on the invite envelopes, and printed them ALL incorrectly. In attempts to fix the problem quickly, she reprinted them on an envelope of the wrong size, and it was hard to close all my invites. Granted, these problems most likely occurred because the owner required you drop off a printed list with hand written edits, rather than allowing customers to send her an updated excel file. She clearly missed the many edits I had written, including the large note on the back regarding my own address change. Its 2021, the fact that I had to drive to drop off a printed sheet of paper with addresses is ridiculous. She also didn't have enough to print all my accommodation cards, so I had to make extra trips to the store to pick them up. On top of these mistakes, frankly the owner is going to waste a TON of your time. She does NOT stop talking about unrelated things, and her personal opinions of current events. She spent a ton of my appointments talking about COVID, even when I asked her to stop. She was very pushy in telling me what I wanted, rather than listening to me. I said from the start - no photos, no glitter. Yet, we spent almost an hour going over photo options and glittery invites. If you appreciate accuracy and efficiency, this isn't the shop for you. Following your wedding, you will constantly receive emails from her asking you to review with no option to opt. out of her mailing list.
Great products to chose from, but not over all not a great shopping experience.