Paper Trails

iful invitation I could have imagined. Invitations, to me, are such an important component of the wedding, as it sets the tone for your theme and style. Paper Trails helped us exceed our own expectations. We received countless compliments from friends and family stating that the invitations were the most beautiful they had ever seen. Melissa made the process smooth and enjoyable, and her availability to answer questions by phone or e-mail was paramount. I cannot recommend Paper Trails enough. And the shop itself is absolutely darling, with lots of unique paper products for all occasions.

tiful vintage invitations. We decided on an Hollywood/Gatsby tri fold over invitation, so nothing would fall out. They were beautiful. Melissa was there through email to answer questions with in 2 hours even when she was working from home. Paper Trails also did our place cards and thank you notes. They also came out beautifully. When we placed each order the proofs were in our email with in 2-3 business days. Melissa assisted with wording for the divorced families and the difference between black tie and formal, we went with formal:) She is what makes everything about Paper Trails great, her insight and precise attention to detail, and she actually cares about her brides. I was overwhelmed on the day to meet with her (3 weeks before the big day) with place cards and she kept in touch and was kind and generous. Paper Trails will have our business for life. They are extremely well priced and professional, kind, and understands the wedding process. My Husband and I wholeheartedly recommend Paper Trails, they were the best. Thanks again Melissa, Jennifer and Michael Sullivan 11-8-14

vitations were gorgeous, the wedding program quite unique and everything else we ordered was perfect. The quality of all items was simply elegant. I live about an hour from the shop so whenever I called to set up an appointment the Paper Trails' staff were very accommodating and respectful of the distance I had to drive. Not only are they FANTASTIC with wedding invitations, but the shop is darling! Their selction of cards for all occassions is delirious! THANK YOU, Paper Trails!!! Nanette Frankel Sandusky, Ohio

s that fit my style and the overall look I wanted for my wedding. She also went the extra mile to ensure I got everything I needed in time from the printers, and also referred me to an outstanding calligrapher. I received many compliments from friends and family on how beautiful my save-the-dates and invitations were - I would highly recommend working with Paper Trails for your wedding stationary needs.

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nd our meetings there were productive and fun. Melissa helped us pick out all invite related items and handled everything for us. Once we placed the order, Paper Trails had them printed so quickly. They were always on time and I never had any doubts about my invites. I loved working with them and absolutely recommend using them for all your invite needs. We got so many compliments on them and are so pleased with the service.

ssa made sure to show me gorgeous options within my budget, not above. She is so sweet and helpful! Everything was on time or early and looked stunning. I love Paper Trails!

here. They will work with any budgets.

absolutely beautiful. We ordered our save the dates, invitations, table numbers, escort cards, menus and thank you cards without any problems whatsoever. My absolute favorite thing they did for us too was printed the guests addresses on the envelopes for our invitations - so much cheaper than a calligrapher and much more classy than labels or bad handwriting. And when we picked up our invitations we received "Bridal Credit" through them that we applied towards our accessories - our escort cards were free thanks to that! I recommend them 100%! It's pricier than just ordering online or DIY - but in my opinion worth every penny.

me. She was rude to my mom who had innocent questions about her daughters wedding invitation that we were about to spend a fortune on. The icing on the cake for me was after my dad wrote a $1,400.00 CHECK after an hour and a half of decision making she would not let him use the bathroom in the store. We were constantly talked to like we were idiots because we didnt know as much about paper as they did. If you can handle the attitudes then you will get nice invitations but EVERYTHING is an upcharge. I have a friend getting invitations out of the same book I used from a papyrus store... I would do that if I could do it again!

sted every decision and suggestion and I couldn't have been happier. It was a pleasant experiance and will use them again!

variety of price points. Everything was delivered exactly when promised, if not earlier than quoted. We were able to stay under budget for our wedding of 80 guests. Unless you are on a very limited budget or you are really into paper crafts/ scrapbooking and want to do the DIY thing, you really should consider buying local and supporting this small business.

l the guests names and the girls helped me out with that too. I thought I wasn't going to get everything on time but they made it happen. Melissa returned my calls ASAP and all the girls just made our day stress free. I am so happy with Paper Trails..Thank you so much for everything...

did not go as well. The customer service person who was originally helping me, left on maternity leave. She left detailed notes for my second envelop order, but the order was a disaster from start to finish. First,I was told the color I wanted for my inside envelop was not available (I later checked online, and it was available), then when I called back to make a small change in the order, I was unable to reach someone for over one week! It turns out the store was closed for summer vacation, but the only way to find that information was to stop by the store and see the small sign in the window. I wish they had recorded a message on their voicemail, or warned me when I placed the order, that they were closing for a week. When the envelopes did come in, the envelop liners were not assembled. I had paid extra to have someone assemble them. I was told they would be assembled that day, then delivered to my house. But two days later, I was still without envelopes. On the day they did arrive at my house, several of the liners had been incorrectly assembled—overlapping the outside of the envelope. They had to be thrown out. Luckily, there were enough extra liners to make new ones. By the time I actually received my completed order, three extra days had passed, and I was scrambling to get my invites assembled and in the mail. I was extremely frustrated. They did acknowledge the mistakes and refunded me part of my order. I expected a higher level of customer service from a small locally owned business.

ted perfectly! Katie and Melissa gave me great advice on what would look good and what they recommended but never were pushy and always listened to me. They were very knowledgable about current trends and classic styles. They custom made my wedding invitation to exactly what I wanted and it was perfect! Everytime they said something would be done on time, it was (and sometimes even before!). They helped me to plan when my appointments should be - taking so much worry out of my wedding planning process. When I picked up all of my paper products, they were always beautifully wrapped and organized, making it soo easy for me to send out!! I loved paper trails!! They helped make my wedding SOO great!!

self, and she is talented, sharp, pleasant and expedient. The two ladies were quick to return emails and questions- that is something important to me. Of all of the many great vendors I worked with through the wedding process, it is Paper Trails that was by far the best. It felt like talking to friends who cared about our wedding. I happen to be in the design industry, and can speak to the beautiful aesthetic of the invitations. They were personal and unique, and on top of all of this, the prices were the same as on-line vendors- very reasonable. 5 Stars!!

called the shop but other employees seemed confused about my orders. All my paper materials were beautiful although the photo printing on my thank you cards was not as "crisp" as I would have liked. The price was reasonable enough but custom stuff is pricey so you have to come to expect that. In general, the designs really brought my theme together and were conversation pieces for my guests so I'm pretty happy about the overall outcome.

n the same price range. They have so many beautiful designs to pick from, at a great price. And you get the human to human experience while supporting a local business. The customer service was great. They answered all the questions and were very helpful. It's a challenging part of the wedding planning process because you want to get it perfect and have a lot of other things on your mind at this stage, but they make it as easy as it can be.

, the invitations were beautiful and everything was spelled correctly. Just didn't like that they didn't offer a discount or anything in return for their mistake. Was ready to call it quits with them at that point, but it was too late in the game. Just be prepared for poor customer service.