Park Avenue Bridals

Wow I can’t say enough good things about Park Avenue Bridals! I was lucky and able to find my dream dress on my first visit - they were so helpful and attentive. They said my dress would arrive in 6 months - and was in on time to the exact day!!! I had gotten my dress a year prior to my wedding day and they held it until I needed to come in for my fittings at no extra charge. Every time I would come in for my fittings they were so helpful and kind and really made me feel so special. I was having issues getting my veil from another vendor and they had even gone out of their way to try to find me a similar one in case my other one didn’t arrive in time. If you are looking for your dream dress and top tier service look no further!!

When I ordered my dress from Patty, I SPECIFICALLY asked in front of 4 of my friends and family about the sleeves and if the fit and size of the sleeve would change if the dress I ordered was a different size. She assured me no. The sleeves and the bust/neckline were what I loved about the dress in the first place so it was extremely important to me that it looked that way. When I tried on my dress for the first time, I could hardly get the sleeves on and over my shoulder they were so tight (no I did not gain weight and am a size 0/2). When I tried the sample on (which was really not much bigger than me and was NOT clipped), the sleeves were large, roomy, and almost bell-shaped. Not only were the sleeves on my dress cutting off my circulation (not exaggerating), the bust was shaped very different as a band that went straight across my chest, than the sample which was a cowl neck. Upon pointing this out to a blonde attendant, she brought over a seamstress and the manager, Andrea. After calmly explaining to all of them that I specifically asked about this at the time of ordering and there was nothing in my contract or order about the fit of the sleeves, Andrea proceeded to tell me that I was wrong because it would look like I "didn't tailor the dress if it was the way I wanted". I very much disagree with this because I wanted a poofy sleeve. They told me I could take the fabric off the hem and add it to the sleeve and have an extra seam for $200 OR order a custom sleeve for $800 and the fabric wouldn't match (both in addition to the $600 for alterations). I left the store agreeing I could fix it in alterations. A few days later I called Park Ave to see if I could move my alterations appointment so we had enough time to fix it. Bernadette informed me that they had ordered new fabric from the designer and were going to custom make me a brand new sleeve. She assured me I had nothing to worry about anymore and that they were going to make it absolutely perfect, just the way I had ordered the dress. I was over the moon. I thanked her profusely and Bernadette told me to call back the next day to book my new alterations appointment after she figured out when the new fabric would be delivered. I called back the next day and Andrea got on the phone and told me that I was mistaken and they did not agree to the new fabric. After I reiterated my conversation with Bernadette, Andrea said "now you listen to me, forget what Patty and Bernadette told you". At this point, I explained to her that I was extremely frustrated because this was the SECOND time they had told me something that wasn't true. She got very rude very quickly and went on to gaslight me for 10 minutes about how I was wrong. After much deliberation she eventually agreed to order the fabric on the condition that I had to take my dress elsewhere for alterations because she has been "doing this for 25 years" and "does not need my business". This was AFTER I already paid for them. Bernadette ended up allowing me to keep my alterations in house when I went in for my fitting. Fast forward to my wedding day and I take my dress out of the bag to steam and it had a significant dirt stain on the back shoulder. I was immediately frantic and call Park Ave to see if the dress was cleaned before I left and they said it was "pressed". I let them know that I was incredibly disappointed but this was on par with the rest of my experience there and Gary proceeded to tell me that it was my fault that I nor my MIL saw it when I had my final fitting. Mind you, it was on the BACK of my shoulder so there's no way that we would've seen it. He offered me no solution to fix it and had to scramble to clean it as best I could on my wedding day which made me late for photos. Once I was dressed, I went to pick up my skirt to leave and noticed that the under lining of my dress was absolutely FILTHY. It was clearly not new or cleaned fabric and now looking back at the photo my cups are dirty too. I can't help but think that this was all intentional after my first fiasco with my sleeves. To top it off, I also reached out to the designer directly and asked for help but since Park Ave is a private shop, they advised me that I have to deal directly with the store. They also let me know that an arm measurement could have been submitted, when Andrea deliberately told me that this was my problem and lied to my face saying the designer does not take arm measurements. Regardless of how many lies I was told and how much of a rollercoaster I have been on, I still think it's absurd to charge a "flat fee" for alterations and tell customers at point of purchase that the fee does not change no matter how much or how little you need done, and then try and charge customers for any additional work outside of a hem. They delete bad reviews on other sites!!! DO NOT GO HERE IT IS NOT WORTH IT

My mom actually found park avenue bridals when I started talking about looking for dresses and I am so glad she did. I am an anxious person when it comes to clothing and my own body so the idea of wedding dress shopping was scary to me. I knew that everyone would be looking at me and my dress the entire day and I needed to find something that made me feel beautiful, comfortable, and confident. My appointment was with Kathy who made all my anxiety go away. She listened to my fears and concerns, and my likes and dislikes. She allowed me to take breaks when I needed and voice my honest opinions. I was able to walk around the sales floor and pick dresses that I liked and she didn't force me into anything I didn't. She did, however, give me suggestions on dresses I may not have picked or may have skipped over that she believed would fit into my ideas. I had told her I didn't want anything too fitted as I was not comfortable with my stomach and she didn't force me to try anything in that style but she did suggest that I try one on JUST to be sure I didn't want to go in that direction as sometimes putting the dress on may change your mind. She actually had a specific dress in mind for me that she could not find, and I ended up accidently finding it in the wrong section and that was THE DRESS! What I really appreciated about Kathy was that she did not push me to make a purchase or pick a dress. She did not try to pressure me or sway me one way or another- she listened to my feedback and my parents feedback and let me make my decision. My fittings were easy- the seamstress was very communicative and listened to my feedback and requests. She even went as far as to fix something the day we picked up the dress as I had noticed a bit of a pulling on the bodice. The front end staff and managers were super helpful too in walking me through how to prepare my dress for the big day and how to keep it until then. I would 100% recommend them to anyone. I had no issues, no hiccups, and my dress looked AMAZING the day of.