Park City Mountain

My husband and I fell in love with Lookout Cabin as a wedding venue and hosted out wedding there in June 2021. There are several major professionalism red flags we had with this venue, and I would warn anyone considering having them as a wedding venue. First of all, during COVID, they furloughed 7 of their 9 event managers. That means 2 people are currently handling not only weddings, but all events at Park City Mountain. In February 2021, my husband and I asked what the COVID restrictions were. They reported that there would be masks, social distancing, and no dance floor, which we understood at the time. In late-April 2021, we had our first video chat for planning with Jennifer. She informed us at that time that there would be no alcohol service at all, and this had been a Vail Resorts policy all along. Despite us asking for restrictions all along, this MAJOR restriction was not relayed to us until 5 weeks before our wedding. We looked to cancel venues and were given conflicting information by Vail headquarters that this was NOT a Vail policy, which completely shattered our trust in Park City. After a week of stress and finding a new venue, Jennifer told us that the restriction was lifted. Because our guests had already booked rooms at Park City, we moved ahead with having them as our venue. Next, a week before the wedding, we received an incorrect wedding night hotel room reservation confirmation e-mail. I called and was told they could not access our reservation, which was made 6 months in advance, but they would fix it for us. The day before check-in, I received another e-mail with the incorrect room type. I called again, and they could not access our reservation for an unknown reason. I spent an hour of my bridal shower on the phone with a man named Mitch, who was completely unprofessional telling me that this was not his problem and someone would call me in the morning (the day we were supposed to check in!). In the morning, I spoke to a manager at the Grand Summit Hotel who said that they had switched online reservation systems, and that was the problem all along. They gave me the correct room type but offered no apology, reassurance, or compensation for the hours of stress caused to the actual wedding couple in the 48 hours before the wedding. They again stated that Vail Resorts was "completely demolished" (using their own words) by COVID and was "understaffed". Finally, it has now been 40 days since my wedding, and I have no final invoice of my wedding spend and what is owed. No one is answering my e-mails or calls from Park City or Vail Resorts. The contract states that a final invoice will be sent within 30 days. The one communication I got stated that they were totally backlogged with event requests and were processing my bill. Granted, we were told that we were the second event held at Park City since COVID started, and they are already neglecting to communicate or follow through! We brought 75 guests to their resort for our destination wedding, and this is the treatment we received. I still have no closure. Wedding couples, think twice about hosting your event here! Their staff completely disregards you, and their customer service and hospitality is non-existent. I understand that hosting a wedding during a pandemic is hard, but Park City and Vail cannot be trusted to treat you with decency, communicate, or empathize. I am thankful for our other wedding vendors who made sure we were taken care of on our day.

I recently had my wedding at mid-mountain. the food was great everyone loved dinner and the location was beautiful. the only problem was that it rained on my wedding day all day long, and they were totally unprepared. The main lady helping the venue out was very unorganized and didn't really know what was going on. if it wasn't for her I would of had a much better time at the wedding. And I think things would of gone much smoother. in total I think that mid-mountain is beautiful and I wish it would not of rained so we could of enjoyed it fully. if you are planning on doing your wedding here just be ready for anything.

We really wanted an outdoor wedding to fit our active lifestyle, and really wanted to have a ski lift involved. PCMR was the only resort we found near Salt Lake City, UT that had all of this, and at an actually affordable price point. Plus all our guests rode down from the ceremony on an alpine slide! Highlight for many people! The banquet manager and assistant were both amazing and I couldn't have had as much fun and stress-free of a wedding day without them. Leading up to the day the banquet manager was overworked so not always great about getting back to me in a timely manner, but hopefully they'll get her some help and that should solve the problem. PCMR was just bought by Vail Resorts, so I'm not sure how that will affect their pricing. Overall, amazingly beautiful venue and loved every minute!

This venue was great! Diedre was so helpful, though Coleen never answered her phone.