Parke Regency Hotel & Conference Center

nute requirements The food was good and we got lot of compliments from our guests .The best part was the BYOB program where we were allowed to bring our own alcohol. This helped us save so much cost and provide the best drinks to our guests. I highly recommend this facility for weddings. They went above and beyond to make our day memorable.

problems with every single thing the hotel was required to handle. Here, I'll just list the worst of the worst. 1. After selecting a package that included 4 hours of unlimited wine/beer, LESS THAN 2 WEEKS before the wedding we were informed that we were provided with the wrong price and we will NO longer receive the 4 hours of unlimited beer/wine. Even after forwarding an email where I specifically asked if there were additional charges for the package we selected and it was CONFIRMED that only tax and gratuity is additional, the GM sent an extremely rude email: Your options are as follows: a. Add kegged beer and additional hor's to meet you minimum (as suggested previously) b. Pay for 4 hours open bar c. Or simply not meet your minimum and we will cancel the wedding due to breach of contract Please let us know how you would like to proceed. Thanks, We knew full well what our contact required, that was never the issue in our discussions, which I tried to explain. The problem was that we were given the wrong price, the wrong price was confirmed, and it wasn't until less than 2 weeks before the wedding did anyone catch their own mistake. It would be one thing if an apology was given to us because they gave us the wrong price and if there were willing to work with us because of THEIR error, but that was not at all received and we were met with hostility. 2. The hotel wedding coordinator / banquet coordinator DID NOT show up the day of the wedding! 3. The cheese tray we received in our package had MOLDY swiss cheese. The staff was informed by our guests 25 minutes after it was served, to which they removed the food, but did not provide any additional cheese. 4. It was promised that some appetizers would be held for the bridal party, while pictures were being taken. This did NOT happen and we had to request that at least 1 part of the appetizer be sent to the head table an hour after appetizers were closed. 5. The banquet room was insane warm (it's August with 215 guests), when we asked staff to turn down the AC we were then informed "The AC is broke...it is what is it." We learned from another staff member the AC had been broken for 6 weeks and no plans to repair are in the works nor did they inform the people paying for the room. 6. The food served at the reception was not at all what we sampled. We sampled a fried chicken breast, but at the reception we received fried chicken dark meat. The dark meat of course contained bones. The food served was cold and had the rubbery taste of being under a heat lamp for too long. The consistent feedback from our guests is that the food was not good at all. 7. Upon trying to check in, there was no record to have a separate bride and groom room the night before the wedding. They had two separate rooms for the bride and groom the night of the reception though. I spent 30 minutes explaining that it needs to be the other way around. These are the top issues we had to deal with during our stay and selecting the wedding venue. The amount that we paid for this wedding and the service we received was an extreme deficit. We were extremely disappointed with all things this vendor was expected to provide.

facility and food was fantastic. Tammy was pleasant to work with. One word of advice would be to check in often. I occasionally got the feeling that there was a break down in communication between the staff.