The venue is gorgeous, an old historic ballroom and a garden under an old oak tree for the ceremony and the food was good, we got many complements! They also had a cute welcome bag... of snacks and flowers for us when we arrived.
However, the staff lacks communication skills and it was extremely difficult to get answers or move forward with details. The event coordinator, Taffy, would respond quickly but only with half of the information or none of what we asked for or tell us that's not her job, ask a different staff member. She was very nice but not very helpful.
Our food took an hour to come out after the salad and it was long enough to be a little awkward, luckily we had a photobooth inside of the ballroom for something to do while waiting.
I have MANY examples of poor communication regarding every staff member we worked with, but the worst one was Taffy telling me 2 weeks before my wedding that she would be gone the week of my wedding and would be back when the ceremony started, (we had been working together for 18 or so months and never brought it up). It really showed when she came to me all wound up 3 times on my wedding day asking questions that should have been taken care of before I was getting my hair done and trying to handle my emotions without any added stress. I had a couple guests ask my mom who the lady running around crazy the whole time was which was not the vibe we were going for. I also asked the woman that was suppose to be the back up contact to add a chair to one of the reception tables the morning of the wedding, these things happen, and I got yelled at saying that they are not working my event until 4. Umm Im sorry but my wedding starts at 4:30 so I tried to give them plenty of time to add it and didnt demand that it be done at that second. I have worked at a retreat center as an event coordinator and would never snap at a guest like she did, especially a bride on her wedding day.
Thankfully my other vendors that I hired were experienced and had worked at the Inn before and knew what to do and what to expect so many things were taken care of by them.
If you book this beautiful location just know that you will have to put a lot of energy into figuring things out yourself and work hard to get answers to your questions.