My wife and I hired DJ Paul Michaels Events for our wedding on September 1. Paul was originally our DJ, but due to a scheduling conflict, we agreed to his suggestion of sending two of his DJs in his place, and we trusted his choices.
We spent... months in the planning process, using the online tools Paul has to help make our wedding day absolutely awesome. We got to choose up to 100 songs we wanted to hear, even songs we didn’t want to hear, specify what songs we wanted to hear at certain times, it was pretty cool to have this much control over our event. We had multiple meetings with Paul, via Google
Hangouts, as we live out of state; and we were stoked for our big day! We were able to meet with one of the DJs that was going to DJ our wedding towards the end of our planning and timeline process, to do introductions and finalize things for our big day. We had, in writing, what our timeline was going to be, showing when a few specific songs would be played, and we were ready to go!
On our wedding day, I believe things crumbled a bit. On the timeline we created with the DJ, we included a specific dance, that started with a specific song, to involve our older family members and recognize the length of their commitments to one another. It was something my wife and I were very much looking forward to but it never happened. Also on the timeline we created, at the suggestion of the DJ, we were supposed to play the, “Shoe Game.” A game led by the DJ, which we believed would be a great time to have some laughs. This didn’t happen either, and while it may seem like “a few small things,” these were things that were scheduled and agreed upon. Not to mention very special parts of our wedding day! Both of these things were scheduled to happen before the dancing portion of the evening.
Onto the dancing portion, we were very specific with what songs we wanted to hear throughout the evening, and, unfortunately, there were numerous songs played early into the reception that were not on our list. Upon speaking with one of the DJs, I was told, “well you didn’t give us enough songs,” when we provided 100 songs. When I reminded the DJ we provided 100 songs, I was then told, “well we were waiting for you guys.” We are still unsure as to what that meant. The DJ then asked if we would like them to start playing our songs, to which I replied “yes!”
When we originally contacted Paul, the owner, to express some of our concerns, it seemed as though he truly wanted to help us figure out where things went wrong and help resolve the issues. Through many email exchanges, it seems as though things have gone from the possibility of making things a bit better to worse. We will never get that day back, that’s a fact. But through our emails, we feel as if all the “blame” has been shifted to us, as the Purchasers of these services. At one point, it was said to us, “I can see how your disappointment may have been magnified when you had to deal with so many travel complications due to the hurricane in Florida after all the tremendous amount of planning we put in to the day. “
Throughout many email exchanges, we struggle to find any acceptance of responsibility for not following through with very specific things we originally agreed upon, in writing.
I am HUGE on customer service being number one. Unfortunately we weren’t satisfied with all the services we paid for, and we definitely weren’t satisfied with the way we were treated after the fact.