We had a horrible experience this week at Paul Phillips Formal Wear. The groom's pants and some groomsmen's pants were ill fitting, 2 days before the wedding. Instead of trying to fix the problem, make it right, and provide top-notch, excellent... service, the owners and employees were rude, defensive, argumentative, and unhelpful. The bride was very upset and nothing was done or said to put her at ease, it was just met with defensiveness. Also, we were only renting pants and shirts, no extra accessories. $90 for a pant/shirt rental is an outrageous price. Thinking that had no other options, we did pay to rent some pieces and took them with us. That same night the bride and groom went to Carl's Tuxedo where they were treated like VIPs. Went back to Paul Phillips Formal Wear the next day and the groom and his mother was met with the same negativity, rudeness, defensiveness, and arguing. After demanding a refund, they only compromise that they could come to was splitting the difference in price. This "refund" was not refunded to the original form of credit card payment, but was refunded in cash...which is VERY odd. Also, when we paid in the first place, we were not asked to sign a credit card slip, we were just given a receipt. After receiving cash back, the owner/employee said they were only doing this IF the groom/mother promised NOT to write a bad review about them. The WHOLE situation is completely weird, unprofessional, and doesn't sit well at all with any of us. DO NOT RENT FROM HERE.