Pearl's Bake Shoppe

Terrible place to work. Owner is prejudice & na narcissist that treats all the women like objects. Talks to everyone like they’re below him. He underpays the employees and fire them for asking for raises. He is in it for the money and it shows. The last bakery you should put your money into

I have loved Pearl's ever since my college days when they still had a shoppe in Charlottesville so I knew my wedding cake had to be Twisted Citrus from them. I will say we ordered as a normal cake because the wedding was out of town and we were going to have to transport it ourselves. We ordered a one tier cake with one of their designs on the basic cake catalogue and a matching sheet cake, and both were beautiful and as amazingly delicious as I always remember Pearl's to be!

Unprofessional!!! Owner is rude, entitled, and treats staff poorly. Dont bother.

Responding to the recent review left by a former employee... This may have been their experience, but certainly doesn't speak true for current employees. At Pearl's, we strive to provide the best possible product and experience for our customers and staff. However, we are also human beings running a small business during a time where tension and upheaval run rampant. Emotions are running high. That being said, Laurie has really set an example for compassionate leadership. She's made sure since the pandemic started that our staff would have no financial struggle. She's worked tirelessly in the Shoppe, from production to human resources to simple deep cleaning. And she truly cares about making all our customers events as special as they can be. To use her words, no matter what we ARE going to "make it right". I am honored to continue to work under and support the Pearl's name under her management. I work directly with wedding clients and decorating cakes, and my team is more excited than ever to get into the 2022 season!

Very unprofessional. The staff is so talented, but theyre just so miserable and you can tell. The owner is terrible. Horrible communication skills, says things and doesnt do them,makes promises she doesn't keep, and i have personally witnessed her berating employees IN FRONT OF OTHER EMPLOYEES AND CUSTOMERS. Personally I can't feel good about supporting a business like that. The product is good- let me make that clear. But the treatment you get,and the negativity you can feel immediatly upon entering, just isnt worth it. There are so many struggling small businesses out there-- i'd much rather support one where im treated with respect and kindness, and where i don't have to watch the staff be abused and mistreated.

Cupcakes are amazing!! Customer service is awful. Had to request 8 different times if wedding coordinator could call us about our wedding date. When she finally called back- our date was booked. Told us we would have to get cupcakes instead and they could not be delivered. When trying to pay balance had to call 6 different times and stay on hold for about 30 minutes each time. Finally had to go up to store to pay balance. They have an excellent product but customer service could be improved.

You only need to look through recent Google reviews to assure yourself that if order from this bakery you will need to buy a replacement cake and you will walk away completely frustrated with the customer service. My sister and I ordered a birthday cake for my mom‘s birthday, well in advance. We shared the photo and asked if the bakery would be able to recreate the cake. We were assured that the bakery could easily re-create the photo attached. The cake we received was two layers shorter than expected, very poorly decorated and underbaked. In fact, when we arrived, we were asked to come back in 30 minutes because our cake wasn't done cooling. Cooling/decorating was obviously rushed because the crumb coating is completely wrong, and the decoration wasn't even close and the top layer of the cake was sliding off the bottom layer. The baker used straws (cut in half) to hold up the cake. My sister and I had to immediately get another cake for my mom on her birthday because we could not present her with this. Both the admin and the owners were unhelpful, confrontational, and evasive. Even though we pick the cake up on a Sunday and of course my mom‘s birthday was on a Sunday, they informed us that they could not get back to us until Wednesday. Obviously, that would not be acceptable, so we insisted on speaking to a manager. The first manager took our information and promised to call us in thirty minutes. He didn’t. We called back and that same manager promised to have the owner of the bakery call. The owner did not call. We had to call back again, and after being offered $10, they eventually agreed to refund the money, However they insisted that the managers were busy in the kitchen. That is obviously untrue and a tactic to avoid speaking to a customer when a business makes a mistake. All they had to do, was acknowledge the mistake, acknowledge that the cake presented in the cake requested or nothing alike, and offer to fix their mistake. Instead, we got the runaround, had to completely regroup on the day of my mothers birthday, and we will never ever be ordering from this bakery again. We would suggest no one else put themselves through the same headache.

My daughter ordered the cupcakes for a tasting in March. They were great. She immediately followed up and so did I but have not heard from them and it is August. We're so happy that we have found a more responsive vender and the cupcakes taste much better. It was a blessing that we found another vender.

I've been using Pearl's for special events (and the occasional "treat yourself" moment) for years, so Pearl's was the *ONLY* cake vendor we had in mind for our wedding. Even though we now live out-of-state and they weren't offering tastings when we could both be in VA (Dec '20), I stayed committed: Pearl's was still the only shop for us! I scheduled a curbside tasting order for the next time I could do the 6hr drive to VA, February 12, 2021. There was a freezing rain storm in VA that day, and the shop opened late. I called to verify they'd be open and my tasting would be ready: yep, come by at 3. Arrived at my scheduled time, waited outside 20min in the freezing rain, and was asked to come back in an hour -_- Fine. Called a few days later, still in February, excited to start my wedding cake order! Someone took down my info and a couple of very basic details and told me their wedding person would be in touch with me shortly. A week goes by and no word. I fill out the online form, crickets. Couple more days, I call again and leave a VM. One month from my initial "let's get started" call, I fill out the online form again, on March 18. NOT UNTIL MARCH 24 DO I HEAR BACK FROM PEARL'S --at all!--over a month after I started asking them to be my vendor. Was I in a state of perpetual madness from then until now? I guess cake, wedding planning, and a pandemic can have pretty f***ed up effects on the brain, because I decided to keep pursuing. All they said is "we're available for your date, we'll be in touch." April 1 (now 1.5 months out from my first contact with them), they email *some* details about my request, but don't respond to all of my questions. I'm still gonna roll with it, because I am thrilled to be hearing from them at all! April 21 (now 2 full months from my first contact), I receive my emailed contract from Pearl's! ONLY two months to create a contract for a single flavor, single tier, ~40 serving "naked style" cake. But wait, what's this? There are two fairly significant details on the contract that are wrong, that were *instantly* noticed and I *immediately* asked to be correctly... ...but that was 3 weeks ago, and with less than six months until my wedding, their failure to fix two simple details on this contract has been the straw to break the camel's back--and that's on top of a pretty heaping pile of straws. I've shot myself in the foot waiting on Pearl's to get their act together, but this doesn't have to be you. Spare yourself the trouble and go elsewhere, this place is sadly not what it used to be.

We used Pearl's Cupcakes for our wedding, and our guests loved them! The only issue we had was that our actual wedding cake was the wrong flavor, but it looked beautiful and the rest of the cupcakes were fantastic!

We hired Pearl’s Cupcakes to do our wedding cake and couldn’t have been happier. We chose a 4-tier cake and brought in some flowers that they added on before our wedding. It was so beautiful and absolutely delicious. All the guests loved the cake and we had plenty leftover to bring home. Pearls truly made our day with the beautiful cake and I would highly recommend using them for your special day!

All of the dessert was delicious and looked beautiful! It was delivered on time and we had plenty of delicious food. The only two issues were one flavor of cupcakes was incorrect and they didn't put the flowers on the cake when they delivered it. Other than that it was great!

We ordered a variety of cupcakes and a small cutting cake from Pearl’s for our wedding. The tasting Kiyanna put together for us beforehand was fantastic- it was delicious, informational, and really helpful in choosing the flavors we wanted. They were easily accommodating to make some of our cupcakes gluten-free, and made sure each of those boxes were well-labeled. They even set aside a small box of cupcakes to be put in the bride and groom’s suite on our wedding night, such a wonderful touch! And of course, our guests raved about how amazing all of the cupcakes were! Thanks to Pearl’s for making our big day so sweet!

We had a great experience working with Pearl’s. Our cake tasting was a lot of fun. We chose to do a small cutter cake and cupcakes (tiramisu, red velvet, and chocolate peanut butter). The cutter cake was absolutely gorgeous AND delicious, and the guests raves about the cupcakes. I love that they give you a coupon to get a one-year anniversary cake so you don’t have to freeze part of your cake for a year! They were very organized and professional, and I feel like you can’t go wrong with Pearl’s!

We got married on May 4 at the VMFA in Richmond and cannot say enough great things about Pearls!! They made all of our midcentury, abstract, pop art, minimalist, modern art, brushstroke-loving dreams come true :) Does it sound like that concept might be hard to pull off? You wouldn't know it from working with the amazing ladies at Pearl's! They took on our requests and were great to collaborate with -- not a moment of stress or worry working with the event team and designer. We got lots of compliments on how delicious the cakes were and how amazing it looked. The tasting was very personalized and lots of fun. Thanks, Elizabeth, for hooking us up!!

Pearl’s Bake Shoppe did an outstanding job catering our wedding. Everyone there was beyond helpful and easy to work with. Being an outdoor summer wedding we were advised against some toppings and icings that don’t hold up well in the heat. I found this little, but important, detail very knowledgeable and much appreciated! The cakes were delivered right in time and everything tasted amazing of course! Will definitely recommend and use Pearl’s again.

Pearl's did such a great job with our wedding cupcakes!!! They were so accommodating from the very beginning. My fiance and I were coming from out of town and had limited time to find a bakery. Pearl's was the first one we visited. On the spot, they did a tasting for us. We were so impressed that we didn't even go to another bakery. We locked them down more or less on the spot. They were accommodating and flexible regarding decorations as well, and they turned out beautifully! Our guests raved about the taste and appearance of the cupcakes, concluding that they were all great, but the apple pie cupcakes were the star of the show! Thank you Pearl's for a job well done!

Wedding Cake - August 2018 Pearl’s (Richmond) saved the day, big time, for me and my husband! We had ordered and paid in full for our wedding cake at the Charlottesville Pearl’s Bake Shoppe. Three weeks before the wedding we found out through the grapevine that the Charlottesville branch closed without notifying us. I called the Pearl’s in Richmond and they were kind enough to honor the contract and even deliver to our venue in Charlottesville. On top of that, the cake itself was so beautiful (see pics), exactly what we had hoped, and delicious on top of that! Thank you, Pearl’s!

Excellent cake! Beautiful and delicious.

Pearl’s cupcakes speak for itself. The cupcakes were delicious as all always. People started taking the cupcakes before we even cut the cake when they realized they were from Pearl’s. Although my cake design didn’t come out exactly as planned, the cupcakes were still delicious.

We had Pearl's Cupcake Shoppe for our wedding cake and had the BEST experience with them! The cake was Amazing, and it looked absolutely perfect. All of our guests kept getting up and going back for second slices of cake, with many of them asking who we had gotten it through. We can not rave enough about how much we loved working with them through the process, and how easy they made it for us during the panning process-(especially being we lived out of town and were planning from afar.). We can't wait to get our first year anniversary cake from them next year! (And a cupcake or two the next time we are in town! ;)

Overall, my husband and I were very pleased with using Pearl’s as a wedding vendor and would recommend them to others. Some of the pros and cons of their service were as follows: Pros: 1) Great selection of cupcake flavors. The tasting process was easy we were able to try numerous flavors for no charge before we booked them. 2) The process to make changes to our contract was easy. Sophia was a pleasure to work with during the planning process. 3) The price was very reasonable for the service and quality of goods that we received. 4) We also purchased a small cutting cake and the bakers made helpful suggestions as we were determining the design. 5) Pearl’s included a free “first anniversary” cutting cake as a “thank you” for booking them as a vendor. 6) The cupcakes were extremely fresh and delicious. Our guests could not stop raving about them! The cutting cake was equally as good and was decorated exactly as we had specified. Cons: 1) There’s only one. The delivery service forgot the cupcake display stands that we had rented for our wedding day. Fortunately, we caught them before they departed and they were able to rectify the issue shortly after by making a return trip back to our venue with the stands. This all occurred well before the reception, however, so ultimately this never became a big issue.

Pearl's was amazing. We chose blueberry lemon, honey, and double chocolate for our cupcake choices, and they were all delicious!

Pearl's did our the cake for our wedding in September. It was AMAZING! Many guests are still talking about how this is the best wedding cake they have ever tasted! Pearl's was very helpful throughout the entire process, from the tasting to the on-time day of delivery. Thanks Pearl's! We can't wait to get our 1 year anniversary cake too!

We choose to go with cupcakes. They were everything we expected and wanted. They were moist and fresh and prepared for pick up on time. We highly recommend them to others.

We are frequent customers on Pearl's and love everything they made. Their gluten free and vegan options are perfect for our two children with severe food allergies. We wouldn't choose or trust anyone else for our wedding!

By far the best cake I have ever had. I will highly recommend them to every client and anyone who is looking for a baker

Extremely unprofessional! We order our wedding cake and everything was going as planned. A month before the wedding I called to find out final price and make sure everything is as planned. Mary said that because its a holiday weekend even though we had agreed to pay and EXTRA $150 dollars to have it baked and delivered Sunday they won't do it. My only option was to pick up the cake Saturday, take it to the hotel (we live 2 1/2 away from Richmond), keep it in my hotel room, and us bring it to the venue the following day. What kind of suggestion is that?! We don't want to do that, and risk braking the cake. We called back and ask for deposit refund of $180 dollars, they said NO. We suggested to $180 dollars worth of cupcakes and they also said NO. They said we can only get the entire cake worth of cupcakes or no money back. This was the first and last time we contact them. I will never recommend them to anyone, specially to rely on them to supply a cake or any type of sweets for such an important event.

Pearl's cupcakes are the best! We served the Pearl, the Deep Dish Apple and the Rocky Road at our wedding reception. We also served a small cutting cupcake that was my husband's favorite flavor -- butterscotch with vanilla icing! Pearl's also made a half dozen vegan variety cupcakes for my husband's family members with dietary restrictions. We had so many compliments from our guests about how pretty the cupcakes looked and how great they tasted. We ordered way more than we needed for 70 guests but we had very few leftover cupcakes!

Loved our wedding cake! We chose to do a six inch round cake with our last name's monogram, and the final product was gorgeous. The staff there is so friendly and made it easy to place the order. Pearl's is the best!

We had cupcakes and a small wedding cake for our wedding. All the cakes were delicious, and the presentation was great as well. The milkshake cupcake is the best. Highly recommend.

We ordered cupcakes and a single tier of cake for our wedding (even though my husband is more of a pie person). Even my husband agrees that these are the most incredible cupcakes in the entire world. Pearl's also offered us the opportunity to rent cupcake stands and they were absolutely beautiful. Even with the stand rental, we came in under budget for cake. We intentionally ordered more cupcakes than we needed since we were having 3 different varieties. One of our varieties was completely gone at the end of the night. And I was so excited to come home with extras. We served them at brunch the next morning and I have never seen kids so happy. Pearl's also gave us a gift certificate for an anniversary cake. They told us that they don't want anyone eating year-old cake. I love them and their amazing cakes.

I was out off at using. Cupcake shop former wedding cake, as I wanted a real tiered cake, not a trend that I felt was overused. But after striking out with multiple other bakers on availability and/or poor quality in cake, a friend recommended we try Pearls. I am so glad they did! The tasting was delightful and wagon to pick the flavor a we were most interested in. They were extraneous professional and delivery was not an issue (more rare than I anticipated in Richmond). The cake was beautiful, tasty, and on budget. Try the Irish cream with mocha frosting ;)

I got married this weekend and had my wedding cake made by Pearl's, which was fabulous. I knew I liked them right off when they actually treated my husband-to-be as part of the planning, and not just an accessory to me, the bride. They were a great price for what they offered, and delicious. I had multiple guests say they don't usually like cake, but they LOVED the ones we had. Multiple people also said that they ate a slice of each flavor (Candied Sweet Potato and Fancy - brown sugar rum cake with pear filling). Our GF guests also raved about the GF cupcakes we added on, and our two dairy allergy guests were blown away by the dairy-free cupcakes. It was so awesome that we were able to order just a handful of their GF and DF "cupcakes of the day" instead of having to order a whole dozen specially. I was also so happy that their cake setter uppers needed minimal instruction to put the flowers on it at the venue during set-up.

Horrible cakes...Save your money. The staff is very inexperienced & the cake was poorly decorated & very dry. The worst experience I ever had with a bakery.

Pearl’s did an amazing job with all the cupcakes and our cutting cake! We rented the gold display stands from them and they set up a lovely display. We had many compliments on how good the cupcakes were; guests could not have been happier. Our cutting cake was delicious and looked beautiful. We are frequent customers of Pearl’s and will continue coming back to get amazing sweets. Thank you for being a part of our special day!

From the moment we got engaged, my husband and I knew we wanted to do cupcakes. We wanted something unique and delicious, and that is what we got with Pearl's. We had five different flavors and each one was better than the one before it. Not to mention the display was perfection and exactly what we had in mind. The entire process of working with them was so seamless; it almost seemed too easy! All of our guests continue to rave about how delicious the cupcakes were and we could not agree more. The best part is they give you a gift certificate for you to come in and pick up the flavors from your day for your anniversary to ensure you do not miss out on the tradition of having cake from your wedding day on your first anniversary. Can't wait to continue going there for years to come!

I knew before I was even engaged Pearls was a non-negotiable. I am definetely what you would call a PEARLS GIRL. My cupcakes were amazing and went faster than I expected, I didn't even have a chance to look at them after we cut our cake! However, Pearls was on top of it and put each one aside for us to have later. my *only* reason for not doing a 5 star review is that when we planned our fall wedding, we did a tasting in the spring. However, towards the end of the summer they added a ton of new fall cupcakes, and we were told we couldn't test out the new flavors unless we ordered a dozen of each. I just kind of wish we had known more flavors were coming, and we could have held off to try everything, but maybe its for the best, because our cupcakes flew off the table. I legitimately tell every friend of mine getting married to go to Pearls, because you really cannot beat them.

I was blown away by my wedding cake! I showed the staff a picture of what I wanted the cake to look like and it was perfect! There were countless flavors which helped make our cake extremely unique. The price was excellent and I would highly recommend this vendor. They even gave us a gift certificate to use on our first anniversary!

Best cake and most reasonable pricing on gluten free cakes!

Pearl's was great and super easy to work with! We scheduled a tasting well in advance and were able to pick five flavors to taste. My fiance and I each got five full cupcakes to taste - which lasted us the whole week! They brought us drinks and asked helpful questions to figure out what we needed. They recommended we have no more than 3 cupcake flavors so that guests weren't overwhelmed. We ended up with red velvet (which is in the store every day), chocolate peanut butter, and irish cream. Every guest we talked to told us how much they loved the cupcake they had! One per person was more than enough, since some guests left early or just didn't want any. And they told us to come back in a year for a free anniversary cake - no need to freeze our cupcakes. :)

Pearl's did the cupcakes for my recent wedding. They were accommodating with gluten free cupcakes for us on the day of the wedding after there was a mix-up on our order. All of the cupcakes were delicious and decadent. They also have such a wide range of flavors that there is something for everyone. We received positive comments from multiple guests about the cupcakes and will stop in the store for some more whenever we're in Richmond!

These cupcakes are melt-in-your-mouth delicious; the kind of dessert you dream about. We picked four flavors for our wedding, which was tough, because they're all SO GOOD, plus we had a 6" top cake that we got to design. Not only did they taste incredible, but the presentation was gorgeous. Just writing about these cupcakes makes my mouth water...

Pearls is amazing! We scheduled our tasting and pre-chose 5 flavors to taste. I was able to have four people come with me to the tasting and its a good thing because it was tough to choose! They were all so delicious! We chose to do a 6in round cake for us to cut and then we selected 4 other flavors for cupcakes. Their wedding package also included delivery, set up, and the use of their display pieces. Also, they give you a voucher to come back on your one year anniversary for a fresh cake! My overall experience was phenomenal and I recommend Pearl's to everyone.

My cake from Pearl's Cupcake Shoppe was not only gorgeous but it was the most delicious cake I've ever tried. This is a huge compliment because I didn't want a cake at the wedding, my mom insisted. I'm not a huge cake fan but this cake made me want cake everyday. I had a simple vanilla cake with buttercream icing. Their icing was the best thing you have ever tasted and for your one year anniversary they will make you a new cake instead of the frozen cake topper.

When my husband and I did our initial tasting at Pearl's in Charlottesville I had high hopes. Laurie, the owner, was very accommodating and we tasted 5 flavors that we were considering (10 cupcakes, we took the extras to go!). There was one specific flavor that we really wanted to taste (and ended up having at our wedding) that was unavailable at the first tasting. We knew we wanted to try some other flavors at a later date, but we live 3.5 hours away and knew opportunities would be limited. However, Laurie assured us it would be easy, just to call or email at least 2 weeks in advance and they could feature the flavors we wanted that day so we could taste them. We were excited and signed the contract! That was where the ease of working with Pearl's ended and the headache began. From then on communication generally took two or more emails from me, a phone call, and once even a call from my mom before anyone would respond to me. The first time I tried to taste more cupcakes it turned out they were closed, even though I had spoken with them weeks in advance about the exact date and time I was planning to come and was assured that while they were too busy with wedding season to make specific flavors for me, I could at least come in and taste the featured flavors. About a month out from the wedding we got a final chance to taste cupcakes before finalizing flavors. My sister was driving through town and could pick some up on her way to visit me. I emailed the exact day, date, and time she would arrive to pick them up, but when she arrived they told her she came on the wrong day, they were expecting her the following day! Upon reviewing our email chain they realized they were wrong and, to Pearl's defense, they did spend the next 2 hours baking the exact flavors we had requested so she could bring them to us, and gave her any free cupcakes she wanted while she waited. When all was said and done, we had cupcakes at our wedding and they were delicious. I was sure to triple check the week before that they had every detail straight for delivery, and breathed a sigh of relief when they arrived. One box was squished and at least 6 cupcakes could not be served. I'm not sure what went wrong for us, but in my opinion the headaches and the stress of working with Pearls were not worth the product.

They were wonderful to work with throughout the entire wedding process. They value personalization and communication. One thing that was very important to me was being able to meet with them in person and be able to discuss things over the phone. Our face to face meetings were great and they understood exactly what we wanted. Also, they were easy and friendly to talk to over the phone. On the day of the wedding, the cupcakes and cake showed up and looked amazing! They set everything up and we did not have to worry about a thing. They tasted as good as they looked. I would be more than happy to use them again in the future!

I had a great experience with Pearl's Cupcake Shoppe. I had 4 naked cakes (1 large 3-tier and 3 small 6" cakes). All 3 cakes were beautiful and VERY tasty! They even give us a complimentary anniversary cake which I loved about them. The only issue we had is their packaging for us to pick up. Our 3-tier cake wasn't even in a box. So that was a little worrisome as we had to drive 25 minutes to the wedding destination with our main cake not even in a box. Other than that, we had no issues!

We decided on cupcakes because they're adorable and because for the cake-by-the-serving prices we were hearing for wedding cakes it was a fantastic deal. We were able to have small 6" cake to slice and have it in my favorite cupcake flavor, the "Jazzy Razz." Instead of spending a lot of extra money on decorating a cake, we added some fresh flowers and took advantage of the pre-existing charm of the cupcakes. In addition, Pearl's just makes delicious cake. They just really do, and I don't know how, but they make a good gluten free cake too. Two of the folks in the party have celiac, and Pearl's was able to throw together a variety dozen so everyone could enjoy. Pearl's is also generous with the tasting. We didn't have to sign a contract to taste the cake. I already tried many of them as a regular customer, but it was special having my favorites just for me! They give you two of each flavor (up to 5 flavors). We left with a box because we needed to split the cupcakes to have room to taste them. I have a feeling this isn't a loss because who wouldn't order them after tasting them? Customer service was not remarkable, but it was a low pressure situation, and they made sure everything was what we agreed to and answered my questions quickly and professionally. Also, for those of you who don't like the idea of freezing your mini cake, Pearl's includes a certificate for a free anniversary cake! We think this will be great if we manage to hold on tho the certificate.

The title says it all; I can't count the number of times people told us at our reception it was "the best cake they ever tasted." Even our photographer took us aside and complimented it. We tried the Strawberry Fields during our tasting and instantly knew it was the one for us. We asked them not to change a single thing about it for our cake-- we didn't care how pink the icing was. Pearl's was great to work with. I rated service a 4 because they are slow to communicate by email. You'll receive 2 full size cupcakes of each flavor at your tasting and whatever you don't eat you'll get to take home, so plan to leave on a sugar high. Overall our cake was sensational. I even had macaroons that I picked up the day before the wedding to have in my room while getting ready and they're so delicate and sweet. The amount we paid for the service we received was nominal. GO TO PEARLS.

Our 3-tier strawberry buttercream filled cake was DELICIOUS and gorgeous!

The second I tasted Pearl's cupcakes I knew I had to have them for my wedding! When I went for my tasting they were very attentive and helpful. They helped me choose the best flavors for a large group of people and appropriate kinds for our outdoor reception. The only issue we had was a mix up in time which made it impractical for them to set up the cupcakes upon delivery because they arrived too early. My caterer then had to set up the cupcakes instead.

I can't say enough about how pleased we were with Pearl's Cupcakes as well as our guest. They were easy to work with and accommodating. Our guest raved about the cupcakes all night. Their cupcakes are huge, delicious and reasonably priced.

My daughter and her fiance invited me to join them for the cake tasting at Pearl's. They picked out 5 different flavors and upon arriving at Pearl's, they had 10 cupcakes for us to taste, 2 of each flavor. The tasting was one of the most fun things in the wedding planning process. The 3 of us decided to "rate" each flavor and at the end we compared our notes. We ended up all choosing the same one . . . white cake with a butter cream frosting. The cake was a 4 tiered cake with a rough texture and my daughter and her fiance's initials added to the cake as well as several real flowers. The cake was absolutely beautiful and tasted outstanding! I don't know how many guests came up to us and commented on how good the cake was . . . and it definitely was. My daughter also ordered a groom's cake from Pearl's and chose the Redskins. It was a football field with the Redskins logo on it and was beautiful AND delicious. Pearl's is definitely Richmond's "go to" bakery! I don't think anyone else can top Pearl's!

I had Pearl's cupcakes for my wedding day along with a 2 layer cutter cake. Hands down most delicious cupcakes in Richmond Va! It's so hard to choose flavors because they all are incredible but at least you get 5 to choose from! And they're huge! And so adorable! Pearl's was so patient working with me when I had to change my wedding date and then again when my venue didn't open the doors on time on my wedding day. I will recommend Pearl's cupcakes to every bride I encounter in the Richmond area! And I know my guests will too! They were a hit! And definitely the more affordable route :)I cannot say enough wonderful things about them!

When choosing a wedding cake, we were looking for something that would taste great and not break our budget. Pearl's was the perfect place for us. They have a wide assortment of flavors to choose from and the icing was, by far, the best we tasted. We wanted a butter cream frosting and it was smooth and creamy and not too sugary, which is what we experienced when tasting other cakes. Our design was simple and perfectly executed. We got so many compliments on the cake from our guests. From now on, when we need a cake for a special occasion, we're going to Pearl's.

Pearls was great to work with even though we were a smaller customer. We had only a small cake for cutting (provided by the venue) and went to Pearls for mini cupcakes for a dessert bar and their enormous cookies for favor bags. They accommodated our requests (needed some cupcakes without alcohol, did not want some fillings), delivery was great and professional (though things were crazy, sought us out to check the set up and make sure everything was great before they left). Guests absolutely loved the cupcakes and cookies, everything was delicious and nothing was left!

Pearl's Cupcakes were huge hit. I was unsure at first about doing cupcakes vs. a traditional wedding cake. Their cupcakes are so delicious that I decided it was the right way to go, and I am so glad that I did! They were a huge hit at our wedding! We chose 5 flavors- Black & White, Red Velvet, White on White, White cake w/ white frosting dipped in Coconut and Deep Dish Apple Pie (also the flavor we chose for our "cutter cake." What we especially love about Pearls is that they give you a certificate to come back on your anniversary for a fresh piece of cake, instead of having a frozen one. They showed up early and set everything up for us, including our cake topper. They were so wonderful to work with too!

I cannot say enough good things about Pearl's! We love their cakes and everyone raved about how delicious our cupcakes were! Go there you will NOT be dissapointed! Excellent customer service and a free cake on your 1yr anniversary!

You will not regret using Pearl's for your wedding cake or cupcakes. They are the best in town. Very affordable and excellent at what they do. Our cake was incredibly beautiful and tasted wonderful. They will work with the design you want to create and you can have multiple flavors. Their sampling experience was also awesome because you get to try to much to find what you really want. They are super friendly and helpful. As a plus, you get a small cake for free on your one year anniversary so no freezing unless you want to.

Beautiful cake- tasted great and reasonably priced.

So my husband and I LOVE Pearl's cupcakes as it is and what we had for our wedding was no different. My only vice was when they put them out on the table for us the delivery guy didn't do as my coordinator asked and put each flavor together so everyone spent all night asking which cupcakes were which... Would have especially liked the gluten free ones to have been on a separate tier. Also they didn't affix my cake topper well enough and it fell over and damaged my topper before we cut the cake so the damage was showing in all the pics. All in all not a big deal because they all tasted so freakin' good! I also LOVE that we have a gift certificate to go back for our 1yr anniversary to get cake rather than having to eat year old frozen cupcakes! Highly recommend for cakes or cupcakes!! PS - our total cost was based on approx 180 guests

We had been a fan of Pearl's long before we ever got engaged, so they were the obvious choice for us on our wedding day. They delivered a delicious assortment of cupcake flavors and arranged everything to look beautiful! They had no problem adding on the topper, decorations, and organizing the overall cake table. In the end, everything looked perfect and tasted even better! Great (and tasty!) choice!

Best tasting experience. 12 whole cupcakes!

Wow, my cake was awesome. I am not easy to please, plus I have a severe gluten allergy, so finding a beautiful, delicious wedding cake that I could eat was no easy feat. But Pearl's was amazing. They had tons of flavors and combinations to choose from, and it was really hard to choose. But what we ended up getting was absolutely delicious and everyone said it was the best wedding cake they'd ever had. Hands down. They couldn't believe it was gluten free! Would definitely recommend them!

Pearl's is by far the best place ANYWHERE and believe me, we tried a LOT of cake from a LOT of places because we were very strict with our budget and our location was a little far for most places to deliver. Everything else within our price range that would deliver to our site tasted either dry or fake. Pearl's is the real deal. They use REAL butter and REAL cream cheese, and it was extremely moist and everyone loved it. I usually hate wedding cake, but ours was perfect. We got the Brown Butter Pumpkin cake with cream cheese filling and buttercream frosting. They explained that the cream cheese on the outside of the cake wouldn't give us the effect we wanted but that they would still be able to achieve both the look and the taste we wanted by combining the two icings. They were right. It looked and tasted awesome.

Pearl's cupcakes are to literally DIE for - talk about a reason to throw calorie concerns to the side - they are the best quality, flavors, tasting you can ever imagine and they become whatever wedding cake you would like to design - and to think that this level of quality is at a reasonable price too...definitely the place to splurge for sweets - and our cake was outstanding!

Cake and cupcakes great!! Service hmmmmm not so great! Make sure you get everything in writing!

Pearls created a gorgeous four-tier wedding cake for us. After our initial consultation with Pearls, we knew they were the right pick for us! During the tasting they let you choose 5 flavors to try. They give you a whole cupcake of each flavor, and even pack up the extras for you to take home! I brought pictures along and explained exactly what I was looking for in the design on the cake. When the wedding came, I was not disappointed! Our cake was SO gorgeous! To be honest, we didn't even get to have a whole piece of it on our wedding day. All we got to try was the piece we fed one another..but that piece was delicious! Thank you Pearls Cupcake Shoppe, for the fantastic creation you made us!

Pearl's is amazing on many levels. From the first bite of the tasting through our anniversary, they have us covered. We tasted 5 different flavors, taking home the extra. The cost of the cupcake (expensive, yes, but not outrageous) is the cost of the cupcake, regardless of the event. This is unlike many other places where the second you even whisper "wedding" price doubles or triples. Our wedding was on a sunday and there would have been an additional charge for delivery, so we chose to pick them up the day before. They were perfectly packaged and kept with no trouble. They were moist, amazing, and delicious more than 24 hours later. I never had problems getting in touch with anyone, or making changes to the order. We originally were going to use their stands and decided not to. I'd recommend not. You can easily find less expensive ones. They were fine with it. I also added another dozen, and changed one of the flavors and everything was perfect.

Pearl's Cupcake Shoppe was highly recommended by my wedding coordinator, LK Events. After tasting their cupcakes, I realized why! They have a wide selection of flavors. At our tasting, they gave my fiance and I one cupcake each of each flavor to sample and told us to stop by anytime before the wedding to sample other flavors. They were also very honest about the effects of the heat on our air-whipped frostings, giving us the option of either switching to butter cream frosting or changing to a different cupcake flavor. The only negative is that they have a high rental fee for their cupcake stands, but that didn't take away from the deliciousness of their cupcakes. Everyone loved our cupcakes!

Amazing service, delicious cupcakes, and the best customer service I experienced throughout my whole wedding planning experience. Seriously the best cupcakes in the business. Also, Laura let me try over 20 different flavors (for free) before I picked. Full cupcakes too. She let me take home the leftovers. The cupcakes arrived on time and were exactly what I ordered. An excellent bakery.

I met the Pearl's staff and tried their cupcakes at the Wedding Expo in January. I knew immediately I was going to have Pearl's cupcakes for my wedding. We were not disappointed! We narrowed it down to Red Velvet, Jazzy Raz, Sugah Momma and Carrot Cake for our mini cupcakes. Our guests raved!!

To Pearl's Cupcakes! I ordered and they definitely delivered...I know that's so cliche' to say, but it's true. I ❤ Pearl's Red Velvet Cupcakes!

I chose to use Pearl's Cupcake Shoppe as they have the BEST cupcakes in the Richmond area. Although they were already very busy for my wedding day (May 19), they worked with me and squeezed me in. The cupcakes were delicious as always, and the chandelier stands we rented from them were simply gorgeous. My only complaint would be that we occasionally had a little difficulty contacting them. An email went completely unanswered and a voicemail took several days before it was returned; however, in their defense, every time I stepped into the shop, someone could quickly and easily answer a question I had. (And as I already mentioned I was a squeeze-in, so I understand how busy they must have been.) If I was to do it again, I would still pick Pearl's. Their cupcakes cannot be beat! :)

Pearl's cupcakes are amazing! We had tasted at Ukrops, Westhampton, and had attempted Jean Jacques (but were stood up twice), but weren't blown away by anything we had tasted so far. Tasting at Pearl's was incredibly easy. We set up the appointment and picked the flavors we wanted to try, the owner went over the pricing and contract with us, and we booked them two days later. We didn't even taste anywhere else. After that, we picked the flavors we wanted and a design for our cutting cake and we were done. They were very easy to work with throughout the entire process. Pearl's came highly recommended to us by several sources. The cupcakes might be slightly more expensive than other local cupcake shops, but are still cheaper than a wedding cake. Our guests absolutely loved the cupcakes at our wedding and would not stop raving about them for weeks afterwards. We will be Pearl's customers for life now and I would highly recommend Pearl's to anyone for cupcakes or cakes for any occasion.

They make their one of a kind cupcake flavors into a beautiful cake. Can't beat it. Sweet potato with whip cream and apple pie in the middle!

We did cupcakes instead of a cake. Our guests were so happy. They loved every single bite and took more then 1. I did have a groom's cake made for Friday night and it was perfect! It was a CAV man for UVA and turned out fabulous, not to mention that it was scrumptious~!!!

I used Pearl's for my wedding. And while the cupcakes were tasty, I had two issues. First, about one week before my wedding, I received a phone call saying that they needed to add a fee to my order since my wedding was on a Sunday and they needed to pay staff overtime. The fee ended up being just under $1 per cupcake. Then, the day before my wedding, one of the owners (Laura) called me saying they couldn't do the order as planned...even though both I and my wedding planner had confirmed and finalized my order one week before the wedding with the other owner (Laurie). It caused a lot of stress the day before the wedding. I truly believe they waited until the last second to do these two things because they knew I wouldn't find anyone else to do my cake on such short notice and would be forced to do what they wanted. I would NOT use them again.

Cupcakes were delicious....many compliments! But delivery fee was a killer!

So cupcakes are in, and unfortunately that leads to many dry, tasteless attempts at a hand held sweet treat--not so at Pearl's! Named after the grandmother of one of the owners, Pearl's uses classic recipes to make homemade delights that bring joy to your tastebuds! They deliver and set up for free they are fairly priced, and they have a great variety of flavors! We had chocolate hazelnut, chocolate orange, the Pearl (white cake with white frosting and coconut), and vegan chai cupcakes--by the end of our reception, we had several people asking for directions to Pearl's storefront. You will not be disappointed!