Pearl's Place

me and my bridal party up. I told her what I visioned but that I was open minded. She brought the dress that I dreamed about. It was not flattering at all. However, being the professional she was, she had already had pulled a stack of other dresses that fit me beautifully. I fell in love with one of the dresses she pulled. It was one of the first times I felt beautiful in a long time. I came back multiple times for my bridesmaids dresses. I was very indecisive. I may have drove her crazy, however, not once did she act like I was. She always greeted us with a smile. She was patient. She explained to me how to make the wedding flow with the colors, and how to make each woman look beautiful individually. She really helped me pull together the most important piece of the visual part of the wedding taking off a lot of the stress. I will forever be grateful.

. Or just call their phone! I called this morning, had a worker answer with a mere “hello?” and then cut me off half sentence and hung up on me. On top of the horrible customer service or just people skills in general, I’ve heard nightmares about this place never putting in your order or messing up dress sizes or alterations. Well, when my first bridesmaid went here (because it’s one of the only places carrying my bridesmaid line), they wouldn’t even place her order! They said they’d wait til it is closer to the wedding (which is only a mere 5 months away anyway!!). I tried to call this morning to raise hell about it and that’s when the lady hung up on me before I could even introduce the situation. Horrible place.

no pressure and they recommended a few additional gowns once they got an idea of what I was looking for. The ladies were helpful without being too invasive or pushy like I’ve experienced at other salons. We saved my gown for last and I knew immediately it was my gown. The team made my experience stress free and fun. My parents even enjoyed the day! I bought my gown that day and it came in two months early. They even shipped it to me when I got sent overseas again on very little notice. The prices and selection are amazing and I would definitely shop here again for all of my gowns and accessories. Thank you Pearl’s Place!

n dresses I had absolutely no help!! They didn’t have different sizes to try on to see what size you wear. Leaving your dress size to your imagination. After searching I found a dress I really loved but couldn’t talk to anyone about the order process. David’s bridal was 10 times better and that’s who I’m doing business with. Wouldn’t recommend this place to anyone. They are extremely rude and unprofessional. They just lost 14 sales.

original). Thanks!

u won't regret it!

RST, when going shopping for bridesmaids dresses I did not make an appt. Upon walking into the salon, it was very difficult to find someone to help me, which I never did. From that point on, I just chose to shop alone with my girls. And even then, when I had to ask someone something they all had an attitude like they did not have time for us. SECOND, I ordered my wedding dress in August 2017, paid 60% deposit as required, partly cash. It was now February 2018 and I thought I would call and see if my dress had arrived. To my surprise, my dress was NEVER ordered. AND they lost my $800 cash down payment. Luckily my mom kept the receipt and they honored it (surprisingly). After speaking with the manager, with no compensation whatsoever, my dress arrived about 1.5 weeks later. THIRD, when my bridesmaids dresses came in they ordered the wrong size on one of my girl’s dress, despite my bridesmaid saying she needed a smaller size. And her dress ended up being approximately 3 sizes too big, costing her a fortune in alterations. I will NEVER recommend Pearl’s Place to another person because of their 1 star service.

ss and accessories. I had paid my deposit and never went back to get the dress until maybe 2 months before the wedding. I never looked for another dress as I was sold on this one. With only 2 months left, Pearls Place was able to order my dress... although that was cutting it close and it arrived 2 weeks later. I’m so grateful for the service and assistance during what can be a trying time for some. Thanks Pearl’s Place!

straps, under $1000, and she pulled a TON of dresses to help me narrow it down. She starts with a baseline dress and pulls others based on your feedback. Once we figured out what I liked and didn't like, she was able to pull THE DRESS for me. And when I moved to Chicago - they shipped it to my new address without issue.

budget so she stayed around that amount. I finally found THE dress and our consultant has the nerve to say, "I know this is over your budget but would you like the try this one on?" It was $1,500.00 over my budget AND I just said yes to my dress, no I do not want to try it on. However, my dress did come in within 2 months and fit perfectly. A few months later my bridesmaids and I decided to give them another chance to get bridesmaid dresses and it was WORSE! We showed up at 5:30 and they closed at 6:00. Our sales consultant to be exact was a woman named Valerie. Awfully rude!!!!! We were looking through dresses to try on and she walks up to us, grabs the dresses, and says, "we close in 20 minutes so come try on." 3 of my 10 girls we're able to try on dresses until Valerie rudely turned off all of the lights, had the door locked, and standing at the front counter with her arms crossed looking impatient and bothered by our presence. I work in retail.. Even if you are there past closing time, your customers come first. She was NO HELP AT ALL! We'd ask her questions and get no response, she was no where to be found for more than half of our visit, and when she was around she had her arms crossed behind the counter with a sour look on her face. Our experience felt very rushed so we decided to leave and try somewhere else because I refuse to give more business to a company that has given me a horrible taste in my mouth on days that I should remember and cherish forever. As we're leaving, there was go goodbye or any words from her. She unlocked the door, let us out, and went on her way. I will never give my business to this company or send people their way. Very disappointing.

ied on. I also purchased my bridesmaids dresses from here also. With the closing of Alfred Angelo, they went above and beyond to make sure my bridesmaids had an alternate dress choice. Exceptional and would recommend to all.

es "8 months" to arrive. I asked for no strapless yet they kept showing me strapless dresses. It looked like they had a large inventory of dresses yet I was only shown a few extremely expensive gowns. Very disappointing.

s to look at and they found holes in my dress, bustle was incorrect and crooked, and the handle under the train was tacked incorrectly to the point it puckered terribly. They altered the complete shape of my dress. very displeased with customer service. 3 appointments later and still unhappy. Never recommend anyone to this place.

are just about making a sale! Prices were amazing! If you need a dress, go Tena at Pearl's Place!

tell Courtney the same thing I told the other consultants, and she nailed it with the second dress she pulled for me! It fit me like a glove, almost like it was made just for me. Very little alterations needed! She suggested I order a petite size due to my height, and it worked out perfectly. I did not need to even hem the bottom of the dress, just some minor alterations near the bust, and otherwise, a perfect fit. Courtney was so accommodating every step of the way and you can tell she is a pro at her job! Also, my bridesmaids dresses were beautiful! I enjoyed working with her and the staff at Pearl's Place. I am a happy customer!

very sweet & helpful! Not snobby at all, like some bridal salons can be. Most of my bridesmaids took their dresses elsewhere for alterations (and received a percentage off the dress).

if I could try it on. She told me it was about $1500 out of my price range but she had something similar. I FELL IN LOVE with this dress. It was brand new to the shop and they all commented on how well it fit and how beautiful it was. My order was taken down on an index card (don't we live in 2016?) but I was too excited to care. I purchased the dress that day walking out ecstatic. That was the last time I walked out of this shop happy. I intended to bring my dress in for alterations the weekend that mother nature happened and my home parish flooded. When I called the shop they were very unsympathetic in the fact that we could not get there due to flooding and told me my dress HAD to be there the following weekend and even then they could not garentee the alterations would be done in time for my wedding. They also refused to make an appointment for me the following weekend to ensure I was seen. I was distraught! Being a pageant girl, I've been around my fair share of dresses and alterations. I knew exactly what I wanted done to the dress but the saleswoman, Courtney, was adamit that they could not and would not be done then instead rudely insisted I needed to order a bigger size. It took 3 months for my dress to come in initially but she promised it would be there the following week and that the alterations would be done in time for my bridals (glad to know since the week before when we were flooded that wasn't the case). I left in tears not knowing if my dress would be ready in time, due to conflicting statements from workers, and that they basically implied I had gained weight. The dress came in, I went for alterations and was given the date to come back. The day before the date given, I called to ensure my dress was ready and was told yes. I left work early on a Friday to pick up my dress. When I got there to try it on only half of the alterations were complete and there were still pins in the dress (pins that wouldn't have been necessary had I kept my original dress and not ordered a bigger size). I was also told the dress was steamed. Let's just say a 2 yr old could have done a better job. They were okay with telling me I had to come back AGAIN so she could finish. NOT happening since we drive over an hour to get there each time. I insisted it either be finished that day or I was taking it regardless and would have it finished elsewhere. The seamstress had all kinds of excuses but told me she would have it finished that day. As soon as I walked away she began helping someone else! We waited 30 minutes before my mom had to go find out how long before we could have the dress. No one seemed to know what she was talking about. Finally, we were told we could leave and come back before the store closed to pickup the dress. Glad we didn't have other plans! At 4pm I walked back in to get the dress and was asked to try it on again. NO WAY IN HELL! If the alterations still aren't right I'll be bringing it to my seamstress and PAYING for more alterations. I'm so glad to be done with these rude, unorganized and inconsiderate people. Stay clear if you're looking for the "magical" dress experience!

rvice there was so bad that I have to give it one star. I went three separate times. The first was horrible! It was on a Saturday, which I recognize is the busiest day, but their website said they didn't take appointments (turns out they maybe, sort of do?) so I didn't really have another choice. We waited for almost an hour, which I didn't mind, and spent the time coming though the racks of hundreds of dresses, all of which are in plastic, so its not easy to see them. When the consultant finally called my name, she didn't ask me anything about the wedding or what I wanted, she just said "what do you want to try on first?" Since there were several hundred dresses, I thought this was kind of a crazy question, but my friends were able to pull a few from the racks that they remembered us liking. The woman was so rude. She mentioned several times how close she was to being off and how everyone needed to hurry up. She did not help with the dresses at all, my friends got them form the rack, carried them to me, then helped me put them on. I wasn't expecting anything fancy, honestly,but in a store with that many dresses, it seemed reasonable to expect some guidance. Overall, it was terrible and I couldn't wait to be done with it. It really took the fun out of it. The second time I went was a totally different story. I was with my family and wanted to show them just one dress that I had liked from the first time. Again, it was a Saturday and super busy, but I found a lady and asked if I could just try on the one dress - I had located it myself. She was very sweet and let me slip in a room. After she saw me int he dress, without asking, she started pulling other similar dresses for me to try. Although I didn't decide on any of those dresses, this visit may have changed my mind if not for the fact that... I went back a third time, on a weekday, when it was very slow and was unlucky enough to get the same lady from the first appointment. I should have just asked for someone new, but I'm polite and didn't. Again, it was a terrible experience and I refused to go back again. There are no less than three bridal stores within a mile that will treat you so much better, and for a similar price. Do yourself a favor and go to one of those.

and relaxing experience.

omewhat difficult to deal with. I had a hard time getting someone to call me back and my dress came in late (which they gave me attitude about) and wasn't ready the day it was supposed to. They did solve the problems efficiently I just didn't like how I felt like it was my fault things weren't done on time. But sometimes people just have a bad day, so I would still recommend them because their dresses are beautiful and priced well. Just make sure you have plenty of time before your wedding!

ut in reality it's singular...not plural. You only get one alteration, that's why it's free. 2) They ask you to setup an appointment for your alteration and fittings. There are no appointments. You have to show up the day you commit to at least 1.5hrs before they open. Someone happened to tell me about it so I didn't have any issues thanks to that, but a lot of other women did. I live 3.5hrs away from Metairie so my mom and I decided to stay the night before and show up nice and early. Thank goodness it worked out each time because I was always the 2nd one there...can't imagine how long the girl before me had been there. After the 4th person things start to fall apart pretty quickly in the shop so show up early. It's worth it! 3) You have to call a week before your wedding and ask them to steam your dress. Not sure if this is how it works everywhere but as a business professional I would think they would take the initiative on this front and be proactive about it. Because isn't that what customer service is all about? Overall, a lot of waiting but expect to find an amazing collection of dresses. It's so worth it.

arried that line. We made our appointment for 11:30 on a Saturday. We arrived at 11:20 and signed in. We were told to have a seat and wait. (We ended up standing since the only place to sit was where brides were trying on dresses and the seats were occupied by family members of said brides.) My sister overheard the staff mumbling that they didn't know why someone scheduled appointments between 11 -12 because they "can never get to them." We finally got a stylist at 12:15...45 minutes after our appointment was supposed to start. My sister showed her pictures of the dresses she liked and the stylist promptly told us they didn't carry that line. When we told her that Allure's Website and their own website said they carry it, she told us "We carry the Allure line, but not all of the Allure line." We should have left then, but she said she could put my sister in a couple of dresses that the modest line dresses were based on so we stayed. BIG mistake. The two dresses she pulled were no where near what she wanted. (I had the Allure website up on my phone and what the website said the modest dress was based on was NOT what this girl was showing us.) The stylist could clearly see my sister's frustration and told her "look, there just isn't a demand for modest dresses so we don't carry them." I told my sister to get dressed and we left. I felt like this stylist gave up on making a sale when she saw what my sister wanted and didn't even try to show her anything that could possibly be altered. We went to The Bridal Boutique by Maeme's and worked with Hillary. She knew exactly what my sister needed and was able to pull dresses that were VERY close to what she needed & wanted. The customer service we received from them was heads and tails above what we received at Pearl's. They even took her to their computer and pulled up the Venus Temple line and showed her dresses they could order for her. We also visited Bustle's and Bows. While they really didn't have anything close to what she wanted, the stylist still tried and was very sweet and helpful.

ook my pre-bridal pictures they gown was still to big but I had no choice I had to take the gown. I asked if I could bring the gown back to be altered after I took pictures and I was assured that I could. Well I did just that and was told my dress could no longer be altered because they don't alter dresses because of weight loss?!?!?! I had a total breakdown. That wasn't it though, my mothers dress, that came in a month after they told her it would was also too big. We picked it up on Feb 2nd, my wedding was on March 18th mind you, and took it home because we had no time to get it altered. We were told that we could bring it back on the allotted days of the week to get fitted. Well we did that and one of the rude ladies said that the paper on the front of the dress said that we should have brought it back on Feb 2nd!!! That was the date we picked it up! I loved my gown it was beautiful and so was my moms. If you want a beautiful dress with a handful of attitude then this is your place. They ladies that actually finds your dress for you are great. It's just the one that is behind the desk for pick up or drop off that was horrible.

avoid the crowds. I did come back and purchase my hair piece, a bracelet, earrings, and my first dance dress. The accessories they have were high quality and they gave me very good prices. I ended up ordering one of their evening wear gowns and getting it altered into a tango dress for our first dance. It worked perfectly and the dress arrived several weeks before the quoted delivery date.

helpful and friendly (I loved the woman I worked with). However, I had much nicer bridal experiences at the other salons I went to, and I felt like I had little to no privacy while trying on the dresses in their very small dressing rooms. I am also a little disappointed with their alterations team. I was under a tighter alterations schedule, yet would have to continually ask for things to get done that we had discussed at earlier appointments (such as getting cups sewn in- and they were more like pinned on then sewn into my gown). If you want a good selection and are ready to purchase a dress, this is a great salon, but if you want a more personalized bridal experience, go to another salon.

cluding the scheduling process when I spoke with Jordan. The first time I went was on a Saturday, actually just to look around as I knew it would be busy. Courtney greeted me and was so kind, and I decided to wait and had a great experience with Jessica. I went back weeks later and Pearl's place was so accommodating to squeeze me in when my mom was in town, and also let me come back the next day to show the dress I loved to my friend. They were very patient with me being indecisive, and never pressured me to make a decision, only letting me know about timing to be realistic. On those other occasions I had Kim and Lisa, both very patient and made me feel comfortable. The staff at Pearl's Place take the time to help you, and understand this is a big decision. I will definitely recommend that people go to Pearl's Place, and plan to return for some accessory shopping.

ressed. The staff never took ownership for their mistakes. For ex. My out of town bridesmaid came to get alterations and dress got lost and was never altered. Of course they never apologized. For her 2nd alteration, we asked questions to the staff and instead of them addressing the concerns we had, they called a male worker to stand and stare at us while we waited for them to find the gown again. The seamstress is by far the rudest I have ever come across. She is very abrupt and rushed 3 of my bridesmaids to take gown that were not altered properly. One bridesmaids got so frustrated with her attitude she took her dress home and got it fixed by another seamstress. They definitely don't go the extra mile. I will never recommend them to a single soul! This was by far my worst and most stressful vendor. Sharanie

he phone told me I did not need one and said I could jut come in, I felt that was a little strange. When we arrived there the place was a zoo. I had to sign in and I waited aimlessly for 3 hours, they had no waiting area or seats. I finally got sick of wasting my Saturday and got up and left. Not very good customer service, I wasn't even acknowledged, the selection was good from what I saw. I wont go back though.

d because of my easy experience finding my wedding gown, that I would go ahead and choose my bridesmaid dresses from there, too. This experience was exceptionally poorer than when I went to choose my gown. We barely got any attention, but I did end up choosing a dress for my girls at Pearl's Place. A word to those who have bridesmaids that live out of town: They advertise "Free Alterations." Alterations are not exactly free - they are rolled into the price. Most of my bridal party lives out of state, so they gave us a small percentage discount on the dresses since they wouldn't be having them altered there. That's the only positive out come of that experience. Fast forward to today - my fitting for my gown: I left in tears! Again, the dressing rooms are far too small! My dress is voluminous and the fabric is delicate. I'm not a big girl, but because of the small dressing rooms, I was basically in fear of ripping the thing while putting it on in such constricted space. Additionally, the dress they ordered for me was probably a size too big. Because of the volume of the skirt and where it falls on my waist, it makes me look about 30 lbs heavier than I am. I am extremely disappointed; this is not at all how I imagined myself on my wedding day. The seamstress just kept repeating to me that there was nothing she could do about it, because of the way the dress was constructed. I will see how it ends up, but I'll probably have to shell out additional money to take it to a more skilled seamstress. I spent $2000 and am not at all happy with the way the dress looks or the customer service. No one seemed to care that I was upset. I was given a very much "deal with it" attitude. I would never recommend Pearl's Place. And if you do go, do not go on a Saturday!

e from our experience .

hat was done for me! My dress was beautiful and they promised me a pick up date and I didn't get my dress until a month after the promise date as if they was only just trying to get a sale. Then the seamstress and another employee had a full blown argument in front of me while she was doing my alterations which was very disrespectful then the seamstress told me my dress was going to be ready one day but when i went to pick it up on the date my ticket stated it would be ready it wasn't ready until the day before my wedding when i couldn't even try it on to get the alterations done! I ended up wearing a dress too big at my wedding! I would NEVER use them again!

me of the dresses we decided we didn't like back on the rack. I had waited for her to get them from me - not wanting to interrupt her conversation with another customer about American idol - but she never came over so I placed them on the rack so I could continue looking through the dresses. When I did this she immediately stopped her conversation and ran over telling me not to do that again! We found a dress but decided not to buy it from them. Save yourself the trouble and go somewhere else!

h our consultant Lisa. She knew exactly what dresses to pull and really knew "her stuff" Pearls had a good selection for our full-figured bride-to-be and we even said "YES TO A DRESS"! Thanks Lisa and Pearls for making our day!

d one lady as they said they can get busy quickly. We waited until the doors open at 945. They had us rush in were grabbing dresses out of our girls hands and giving numbers on slips of paper. They hung dresses on rack, and an associate came and very rudely started rearranging all of the dresses, mixing with other customers. They ended up calling the first lady in line and then called a lady next that was behind all 5 of my girls. This was not right or acceptable meaning we purposely stood outside an hour beforehand, and that didnt even matter because they arranged dresses how they wanted anyway. Then when one of my girls went to get into her dressing room, at a very busy hour, she couldnt get into her room because another girl was in it. All of her clothes and purse, personal belongings were in this room. Something could have easily been stolen. This should have been better managed, if the room was occupied, noone else should have been allowed to enter. I would not recommend any future friends family to this business.

re she put me in an extreme mermaid. When I told her that wasn't what I wanted she said "well then I guess you don't want fit and flare because that's what this is ". I wasn't allowed to take any pictures and they had all the tags cut out of the dresses so if I liked one I couldn't "identify it and buy it from another boutique." They need to worry more about good customer service and then they won't have to worry about brides wanting to buy elsewhere! Try MaeMe's or Bows and Bustles instead. Much more professional and friendly consultants.

my shopping experience and it was very rewarding. She was tireless in bringing me selection after selection until she found the perfect one for me. I truly felt she was not just trying to sell me anything just to get the sale. She was very honest and professional in giving advice and pointers in my selection. I felt she was very knowledgeable in her selections for me as to what would look best on me and compliment my body shape. I cold not have been more pleased with the service and attention I received from Tena. I will recommend her to anyone in the market for formal/wedding attire. She knows exactly what she is doing and she does it very well.

inish the look. I went back and purchased my bridesmaids dresses from here again they were very helpful. The seamstress was so great! She did my dress and all of my bridesmaids dresses. Everyone fit perfect and were done in a timely manner. I would recommend them for price style and fittings

people buy from them.They were very very pushy when it came to selling. They used every sales tactic to try to get us to stay in the store and buy I dress I really did not like at all.

ight before they opened. I was surprised to see a line outside, but my fears were quickly erased as most of the women in line were there for bridesmaids dresses, alterations, etc. I was immediately taken into the bridal department and greeted by Kim and another consultant whose name I can't remember. Kim worked with me and throughout my time there so many other consultants stopped by to provide their input that I had found THE dress! I have been to many shops and felt really sad about not having the so-called "bridal moment" but I definitely had it here. They even dimmed the lights to show me what it would like at the reception. I didn't feel like they were being pushy or hyping me up to make me feel like I looked better than I did or anything (I had friends & my mom there on FaceTime and they agreed it was the best dress I've tried on from the 5 salons I've visited thus far). I kept trying on dresses even though I knew I had found the one and Kim was extremely patient and waited to see what I thought before providing her opinion. Also, I tend to research online to find the prices of the dresses before I go in & I know for a fact she quoted me the retail price of the gown, with no taxes and free alterations. HOWEVER, because I will be moving to the Midwest shortly, I decided not to purchase the gown because of the reviews about brides who purchase gowns from out of state--I really wish I could've chanced it, because Kim (& the other ladies were so amazing) but I was nervous about the negative possibilities. All in all, if you're a Gulf Shores bride, I would definitely visit here. They had a wide selection and were extremely patient and helpful to a bridezilla like me.

r wedding is pushed back or canceled, make sure your bridesmaids pick their dresses up within the 10 day period. Pearl's doesn't tell you, but your dress will be put back on the floor for sale and you will not receive your deposit back. This happen to three of the four bridesmaids that stood in my friends wedding. They also don't call you give you a heads up that they will no longer be holding on to your dress that you have paid a 50% deposit on. Like I said, I didn't have a problem with my bridesmaids, but I seen two sides to this place of business.

early on a Saturday. They are very busy on Saturdays (because they are awesome!!) but so worth it. They have so many options and the bridal attendants are not pushy at all. They will be very honest with you when you are looking for your perfect gown.

d I pick it? Nope. I went to Pearl's and they basically picked for me. I know that today with pinterest and DIY being so popular, brides want to micromanage every detail of everything, but honestly there is a reason these people have been in business so long. They know women's bodies and what works and what doesn't. TRUST YOUR VENDORS. Pearls Place is filled with bridal associates who have been doing this for years. For example, for one of the mom's dresses I thought what they picked was SOOO ugly on the hanger and she tried it on and I was blown away! So I learned my lesson and that was to leave it to the professionals. I was soo happy with the way everyone looked and that's because I trusted that the most popular bridal boutique in the Southeast knew more about weddings than I do. In response to some of the people who have griped about wait times for fittings, just remember that the alterations are free which is basically unheard of. You could go to David's bridal and buy a cheaper dress and pay their astronomical prices for tailoring (which will ultimately make the dresses cost more), but will jaws drop when you walk down the aisle? I know that going to Pearls was the absolute right choice! I just can't even explain how the alterations they did to a dress that already looked great took it to the level of exquisite. I have never felt so good about myself!!!

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elping me not to bring me a lace dress because I have a twin sister who had gotten married the year before in a lace dress and I didn't want to have the same pictures. She disappeared for about 20 minutes, so I started to look at the dresses myself and found one I loved. So we kept it to the side to ask what the price was. She finally came back with about 6 ALL LACE DRESSES! I tried to say something and she told me I had to have an open mind! So when I went to try them on, she left me in dressing room by myself, with no help. It is so hard to put those things on! My sister had to help me. She continued to bring me every dress I asked her not to and left me by myself to try it on. Finally, my sister got fed up and forced her to let me try on the dress I had liked. That was the dress I ended up buying. It was perfect and I loved it so I tried to overlook the awful experience. The price was too good of a deal! The included alterations sound wonderful until you go to the store when it opens on a Saturday because it is first come first serve, and you are 19th in line and have to wait 2 hours! I still cannot figure out when this store actually opens. You have to prepare to give up most of your day. And alterations are stressful and you really don't know if it will work out. Luckily, I was close to the size ordered so I didn't need too many alterations. But every time I went too the store for alterations, there were about 5 other people in line with me that had nothing but awful things to say about their experience with Pearl's Place. Now on to bridesmaid dresses. Again, great price but horrible experience. Two of my bridesmaids were able to try on the dress I liked before they sold the sample. They basically just told me I was SOL. So I had to shop around even more to try and figure out what the best deal was and if I could find a new dress. No go, we just found other places for the bridesmaids to try them on and ordered from PP. They seemed alright until alterations. The zipper got stuck on one of the dresses and it came in like that. They tried to blame it on my bridesmaid several times! They ended up having to order a whole new one because they messed it up so much! Sorry for the book. I have to say I loved all of the dresses we got. But looking back, I would have rather spent a little more money than have such a stressful and all around awful experience. Please don't make the same mistake I did!

es are fantastic, especially considering the alterations are 100% free. Not just the 1st, you can come in time after time to have it altered to fit you perfectly and they're extremely kind throughout the entire process. The staff is knowledgeable and while the store is incredibly busy, it's totally worth it. They're busy bc they're the best around in my opinion. 5 stars for this salon!

ied! I was so excited--all the sales reps were cheering for me when I found my dress! They were so sweet, happy, and professional! My dress came in two monthes after I ordered! I met the owner this time and she was so sweet and told me how beautiful I looked in my dress! She made me feel special the way you want to feel when you get your dress! A new sales rep. helped me find my veil! She pulled all the veils I wanted to try and was very sweet! I ended up buying my veil from there as well! Pearl Place is busy (which is good) that means they are doing something right! Their prices are AWESOME, service is great, and building is clean! I saw many negative complaints on the knot about pearls place before I went--that I almost backed out of going--MY ADVICE TO YOU IS GO! Do not let anything negative that someone writes discourage you. I am SO happy I did not change my mind. The price of my gown at pearls was over 700 less than another store! Pearls is wonderful! GO, GO, GO! My hometown is 2 hours away from Pearls! Well worth it!

the first time. Also, they don't schedule appointments for alterations, which is not convenient when you work full time. Get there right when they open to be first in line.

tty simple and easy and I was happy. However, my wedding dress ended up being so short that I had no choice but to wear flats. I was told that my consultant should have know this designer ran a little short and that I would need extra fabric, but they didn't. A small annoyance, but not that big of a deal. My bridesmaids experiences were much more stressful. There was a misunderstanding on Pearl's part about ordering the dresses. After telling me I needed to order by a specific date or my dresses would not be in on time, I got a call TWO MONTHS LATER saying that they hadn't ordered them yet. They said it would be fine, even though 2 months prior I was told if I waited any longer, the dresses would never be in on time. My sister's dress was a disaster (completely defective). Pearl's did the best they could and it wasn't as noticeable, but still not the quality of a $250 bridesmaids dress. Last issue I had - I had to pay extra money on a specific date for a wedding veil because it was a "custom length". I was told it would take 3 months. It literally took like 3 days. I don't understand why they instill this fear of your garments not coming in time when it is apparently not the case. Additionally, when the veil did come in, the next sales girl that was helping me said this was a standard, most common length of veil and not a custom size....so not sure why I had to pay $150 more to "customize" it. In hindsight, I did save money...but I'm not sure it was worth the stress and trouble we had to go through. Piece of mind may be worth checking out another store.

uth (if I remember correctly) and she was awesome. Then after that, all of my dealings with the staff (fittings, calling in, etc) were positive. They were friendly and helpful. My BRIDESMAIDS, however, had a slightly different experience. It seemed as though the staff always appeared too busy to deal with my bridesmaids. It is my understanding that several of my bridesmaids would call in with questions and the response was generally in a rude tone. And when they went in to either try on or pick up a dress, they received the same attitudes from the staff. Was hard for me to believe at first b/c they had been great to me so I called one day to ask a question and the second I told them that I was the bride, their tone changed to more positive and friendly! The spanish alterations lady was difficult to deal with all around. She was rude and mean. So, I would recommend Pearl's Place just for the bride, not the rest of the party. My dress was beautiful and I continue to receive compliments about it, but I am still bummed about the experiences that my bridesmaids had to deal with.

NOT take advantage of their free alterations. My dress consists of two pieces a silk slip and a lace overlay. I am a size 32 A, so naturally the bust of the slip is large. Rather than take that in properly, the seamstress tells me that we need to put cups in so that I fill out the dress properly. She also pins the bottom of my slip and tells me to come back in a month. 9/8/14- 2nd fitting- When I unzip the bag, the dress smells terrible. It smells like it has been around really strong cooking. I immediately alert the salesperson who states she will get one of the owners. The owner comes to me that "they must have steamed the dress, and sometimes this is what the dress smells like after" TOTAL BULLSHIT! While I'm standing on the platform the seamstress tells her assistant (in Spanish) that she had to take the dress home to work on it. The cups she has placed in the dress look ridiculous and the sides of the slip poke out where my boobs are. I ask if we can take the cups out, but she says she will fix how the dress pokes out. The seamstress then starts to take in the sides of the slip- I ask her not to because I feel like the slip is already too tight. She says "No this will be good," I figure she does this all day long so I shut up and don't say anything else. The owner, Jordan, talked to me and assured me that the odor of my dress will be taken care of. 9/26/14-- I go to try on my dress. As soon as I unzip the bag, the curry odor is still there. I closely inspect the hem of the lace overlay, and that does look good. The slip is atrocious. It looked better before any alterations were performed on it. The ridiculous cups are still in place and the sides of the boobs poke out. She has taken the slip in (even though I asked her not to) and it is pulling across the front. The bilateral side seams where the lady had taken the dress in against my will are pulling and crooked. I asked to speak to the owner. It seemed as if no one had even told her about my dress smelling bad from my previous visit. The other owner, elaine, looked at my dress and then went and got the seamstress whose answer to the pulling on the sides was to take it in more! Are you fuc*ing kidding me? Take it in more?! There is some back and forth between the seamstress and the owner, but finally the owner comes to tell me to leave the dress and they will let all the alterations out and I can come back for it next wednesday, October 1st. My wedding is October 11th. After I left, I contacted a family friend who is a dress maker and she advised me to get the dress and bring it in to her and not to let their seamstress do any further harm. I called Pearl's place and spoke with the owner, jordan. I told them that I am going to come get the dress and bring it to a family friend because i do not want their seamstress to lay another hand on it. i also told him that I would like the additional costs of the alterations from the friend paid for by their establishment. He said that they would do that. When I got to Pearl's Place I asked Jordan what I should do about the smell (that he said would be taken care of last month). He said they usually just steam and Febreeze

We've all heard the saying "you get what you pay for," and Pearl's Place's "free" alterations are just that--WORTHLESS. For starters, I had to shell out $40 for cups to be sewn in my gown with 2 stitches. LITERALLY. Two. Stitches. I also had to pay another seamstress in my hometown to reposition the cups, as the Pearl's seamstress did not even measure/pin the cups in a position where they'd actually support my B cup boobs. Annoying? Yes. Deal breaker? No. I was still optimistic about how my sister's MOH dress would turn out, despite the not-so-stellar reviews I'd heard more than once about alterations at Pearl's. My other girls opted to have their dresses altered closer to home--thank GOD. I should've realized something was wrong when the lady taking my sister's and other maids' measurements rushed through and did not even bother to position the measuring tape where it should've been for accuracy. I'm not a seamstress, but my mom has sewn for the better part of her life, so I know my way around a measuring tape. My sister is at most a size 7--however, the associate helping us insisted she needed a size 10 gown. No big deal--we figured the dresses ran small and it was better to have more than less when it came time to alterations. As we suspected, the dress floated on my sister. Not a problem--that's what "free" alterations are for! Not so much. The seamstress did not even measure as she freely cut the dress and pinned it to "fit." Two weeks later, it was time to pick up her dress. When my sister tried it on, it was so ill-fitting, it was border-line obscene. Her boobs were literally falling out, and the bodice was so tight it couldn't be pulled up to the correct position. It was bad. When I calmly told the seamstress that the dress wasn't going to work for my Catholic wedding, the seamstress proceeded to try and convince my sister and I that "this was the way the dress was supposed to fit" and that it was a "sexy dress." Sexy? Maybe. Hooker? NOPE. Despite my blunt nature, I am not one to cause a scene, so I quietly asked to speak with the owner. When she came, she tried to convince me of the same thing--it was the way the dress was supposed to fit. Long story short, we ended up having to the take dress to another seamstress near my home. She had to completely disassemble the gown and take material from the lining and shawl just to have enough material to fix the disaster of a dress. Did I mention this fiasco occurred about 3 weeks before my wedding? All that being said, I would still recommend Pearl's Place for their selection--they have a great range of options from affordable to high-end, and most gowns are available to try on in-store. However, their customer service on the alterations end is horrible. Trust me, it's worth it to pay someone else to alter your dress(es). They also do not take appointments--it's first-come, first-serve, which is pretty inconvenient if you are traveling from out of town. To have a shot at getting served the day that you want to go--you'd better show up at least 2 hours before opening.

to Pearl's Place in the past for a couple of bridesmaids dresses. When it was my turn to get married, I knew this was the place to go. Not only did I order my dress here, but my bridesmaids dresses as well. Free alterations were included in my gown and my bridesmaids dresses. A 20% discount is given for out of town bridesmaids, who can't take advantage of the free alterations. Michelle was the one who helped me pick out my dress. She was friendly and super helpful. It helps to go with some ideas in mind and how much you want to spend. She picked out several dresses to try on, and I ended up going with the 2nd one that I tried on. I didn't expect that finding the one would be so simple. Because they offer such great value, the store can be quite busy, be prepared to wait. I recommend avoiding Pearl's Place on a Saturday. Go during the week if you want faster service. So, if you're looking for a place to save money, and you don't need the princess treatment, I highly recommend Pearl's Place. My dress was $400 under retail price, and I saved money with their free alterations. Another budget saving tip: only get your dress from Pearl's Place. Their accessories are highly marked up. You're better off getting accessories such as your veil and sashes online from vendors on Etsy.

in the store everyone is so friendly. If you try on bridal gowns, they help you into a gown and help you take it off. No other store around them and there a few within several blocks give that type of service. I also was amazed at their very fair pricing. One of the bridesmaids in my bridal party received her dress and it was three sizes smaller then she needed as she was now pregnant. One of the owners, Elaine, explained that they could order another dress quickly but could not return the original dress, but they would give her a discount. They received the dress in two weeks, which is amazing and we will walked down the isle and all looked great. So I ordered my wedding gown there. I also live in New York and have visited all of the stores that you see on television. No store was as professional and helpful as Pearl’s Place. I now apologise for my grammar and English as I am from far away, but I really want to praise Pearl’s Place. I also suggest that when you are bridal gown or bridesmaid shopping you need to visit that store. I would gladly give them ten stars.

e in and they obviously did not order the proper size for her measurements because the dress was very tight and uncomfortable. My mom would like to be able to breathe in her dress! The person helping her proceeded to ask her if SHE WAS GOING TO LOOSE ANY WEIGHT?? And also offering some sort of girdle as if she wanted anything to make her even more uncomfortable in the already very tight dress. By no means is my mother overweight and had not gained a pound since she was measured for the dress. The dress could not be taken out as the type of lace that it is made out of could not be altered. I just can't believe the audacity! You don't alter your body to fit in a dress, the dress is supposed to be fit for your body. How unprofessional!

is their busiest time. If you go right when they open at 10am, like we did, it's not too bad. We were in and out with an hour. I was told my dress would take up to 6 months to come in but it only took 4! They were also so helpful and friendly when I went to pick it up!

reason these people have so many terrible reviews. Please do yourself a favor and look elsewhere for your special day. We're wishing we would've listened to the bad reviews.

reasonable for prices!

ena helped my mom find her dress and she tells you like it is but she is so sincere and hilarious!!! She definitely made our trip here well-worth it, and she helped my mom pick out a GORGEOUS backless dress that my mom never would have worn in a million years, but with Tena's convincing and contagious attitude my mom bought it and my mom looks amazing and gorgeous in that dress!! They were all so so so friendly and helpful here! I highly recommend Pearl's Place!!! Not to mention they do FREE alterations!! ;)

and I arrived at 9:50 a.m. It's truly exhausting to sit and wait all day.

e included in the price. However, they are always busy! Be prepared to spend the better part of your day there!