Pearl's Place

so sweet and patient with me. I know that probably took a lot out of her because I’m very indecisive lol. Would recommend Pearls Place to anyone!

ess of my absolute dreams, as well as my veil and a belt for my dress all from Pearl’s! We even returned for my mom’s mother of the bride dress as well as a dress for my flower girl! It took 5 months for my dress to come in and about 1-2 months for the belt and veil… which seem pretty standard to me.

have thought to try on. The sales team was great, they didn't try to hassle me into a higher price range. Word to the wise: Get your orders in early! It took seven months for my dress to come in, between Covid related shipping delays and winter storms grounding FedEx planes. Thankfully I didn't need any alterations to the dress, because frankly there was no way they could have been done in time. Looking back, I probably should have started shopping a month or two earlier.

my appointment and Kim was so sweet and calmed me down. Because of her I was able to think more level-headed and was able to choose between my two favorite dresses. I'm glad we decided to shop here!

dal shop due to my experience after I paid for the dress. I ordered my dress 12 months before my wedding. It has been 9 months since I ordered my dress and it still hasn't arrived. They have been evasive, rude, and non-communicative to help me find my dress. No bride should be treated this way, the good price is not worth the stress. Full story: As I said above, the dress shopping experience was positive. I went in 12 months before my wedding to buy my dress. The salon was very busy but we enjoyed ourselves. Our consultant was fun and sassy. Ordered a veil and dress that day and paid in full. I got my veil on time about 3 1/2 months later, they called to notify me and let me know when it arrived. They told me my dress would arrive in the next month or two at that experience. Then it was crickets. I was super accommodating and understanding that after Hurricane Ida things might be delayed. After 7 1/2 months waiting I started calling to demand answers. I always heard "it has shipped it'll be here in two weeks" every time I called. One employee went as far as claiming she doesn't know anything about shipping. It was very clear that some staff just didn't know, while others were actively lying to me. It's still unclear to me if they lost it, made a mistake, or forgot to order it. Regardless, it has been a horrible experience to have such bad customer service and no answers about where the most expensive item I have ever bought currently is. I have also heard from talking to other brides and vendors the same horror story happened to them, so it's clear that this is a pattern of poor customer service from this shop. Please save yourself from the stress- don't shop here.

ay the remaining balance closer to the wedding date. Well covid and life happened and my friend postponed her wedding . My friend texted us on 7/8 saying that we had two weeks to pick up our dress. On 7/13 I called the store to tell them that I will be picking up the dress next week, the manager immediately and very rudely barked at me “WE’VE BEEN HOLDING THE DRESS FOR OVER A YEAR YOU NEED TO PICK IT UP THIS WEEK!” I then paid the balance of the dress over the phone and asked when I could pick up the dress and once again she said very rudely barked “YOU NEED TO PICK THE DRESS THIS WEEK! WE’VE BEEN HOLDING IT OVER A YEAR!” This was barked at me over the phone several times without any reason. I tried to explain to her that she needed to stop taking her frustrations out on me and discuss this matter with the bride. This place is simply unprofessional, rude, and just plain mean. I for the life of me could not understand her attitude and frustration with ME. I am just a bridemaid who is trying to follow what the bride is saying and pick up the dress with the timeline given to me. I just think the manager of the store could have been more kind, as we are getting third party information that the store should have told us directly. There are better (and kinder) bridal shops in the area! STAY AWAY!!!! And if you don’t believe me, read their reviews compared to other bridal shops in the area.

and one of my bridesmaids (also engaged) found her dress too! all within about 2 hours. Danny is a joy to be around and more than a pleasure to work with. He helped me feel confident in my choices and I cant recommend him enough!!!!

n. My sister picked up my dress because I lived out of town and THEY ORDERED THE WRONG DRESS. They refused to let me return it and order the right dress. Every time we reached out they were so rude saying how we should have checked to make sure it was the right dress number. (We don’t work at a bridal store nor did we even know what dress numbers were) I had to contact BBB to get them to order another dress for me. This was the worst experience I’ve had with ANY company. I would go somewhere else and save yourself the stress.

earl’s all the stress went away. Lisa was the best and had a great sense of humor. She let me try on dresses that I thought I was wanting, but she pulled a dress and informed me to just try it on. I was skeptical at first, but I thought what could it hurt?! It was completely opposite of what I was looking for and I said YES to my dress. If it was not for Lisa, I would not have found my dress. I loved her blunt opinion and how happy/positive she was helping me find my dress. Thank you!

t dresses. The person that was assigned to help us kept complaining the whole time and rolling her eyes. She also started out by telling my friend that she needs to put fake boobs in all of her dresses so they look better. My friend was miserable the whole time. The entire experience was a nightmare.

they would send it To me but it didn’t arrive until 3 days after my wedding.....

❤️ you made my moment memorable

h thing. My consultant, Lisa came in like an angel and saved my wedding dress shopping experience. She found the most perfect dress for me in under 45 minutes. Finally after a long day of searching at a different store, Lisa made me feel like a bride rather than the next appointment. I highly recommend checking Pearl's Place out if you are in the area!! They even kept my budget exactly where I wanted to be and I am so grateful for that. I am definitely a proud Pearl's Place Bride!! I can't wait to pick up my dress this summer!!

my dress!

t I was looking for. I ended up choose a valero top that went to a different dress than the one i chose. They had both my sizes in stock and I had my dress in 2 weeks. The 360° mirror room and how they can dim the lighting sealed the deal. Being able to see all views of your dress is what every bride wants.

helpful and reassuring when I was "liking" but not "loving". She listened to what I wanted, but we were having trouble finding exactly "my" dress. One of the owners came around and pulled one of the dresses off a mannequin and I immediately knew as soon as I had it in my hand it was for me! The staff is funny, accommodating, and so sweet and helpful. They even let me put my dress back on when shopping for my veil (no appointment!) to make sure it went perfectly. They also pulled one veil and knocked it our of the park on the first try! It can get busy on peak days (weekends), but if you can swing another day, it's well worth the trip and you may even find your dream dress! Thank you to my sweet friends at Pearls Place!

er honest about everything, which I really appreciated. My one requirement was to not have a strapless gown, but she pulled one she thought would be perfect, pinned a couple of beaded appliques to create straps and I was shocked at how great the result was. I came back with one of my bridesmaids and her mom (we skyped my mom in) so I could get another opinion. Lisa then pulled ANOTHER dress that was just my style and made the decision even harder. I'm so happy I went there and that she convinced me to look at options beyond my initial request but still ended up being something I was comfortable with. Lisa was super patient, understood exactly what I wanted and was extremely considerate of my budget. Pearl's had a ton of options and they never made me feel pressured to buy anything.

os gown. I was told that they didn’t have that one in stock, but had many like it! When I arrived, they told me that not only did they only have a couple Demetrios gowns at all, but had nothing similar to what I was looking for. My consultant (I don’t even remember her name because she didn’t have business cards) pulled dresses for me anyway, and put me in a tiny dressing room to try them on by myself. After a few no’s, she told me that I had created a vision in my head of a dress that I wanted, and that it probably didn’t exist. At that point, I was ready to run away from there faster than I could pull the dress off!

salon. I visited with my 4 sisters. As soon as we walked in we were greeted by multiply people! A very nice lady (Karen?) helped me try on a couple dresses. I literally said YES to the second dress I tried on! My dress is beautiful! We also found the Matron and Maid dresses that day. We were there for quite and while and we didn't feel rushed at all. Everyone we encountered was super nice and excited for me! My dress came in a couple weeks ago and I fell in love all over again! I recommend Pearl's Place to all Brides. Definitely take the time to visit the store prior to forming an opinion!

on your appointment day. Miss Valerie was absolutely wondering at keeping me and my bridal squad comfortable and laughing the whole time, and I’m so happy to say that she helped me find my dress in under an hour!!! The bridal salon is beautiful and chose all my bridesmaid dresses as well from Pearl’s. Would absolutely recommend to any future brides looking for a place to wedding dress shop!

ss! 100% recommend :)

nd. I was greeted by friendly staff. A woman immediately swooped me and my bridal party up. I told her what I visioned but that I was open minded. She brought the dress that I dreamed about. It was not flattering at all. However, being the professional she was, she had already had pulled a stack of other dresses that fit me beautifully. I fell in love with one of the dresses she pulled. It was one of the first times I felt beautiful in a long time. I came back multiple times for my bridesmaids dresses. I was very indecisive. I may have drove her crazy, however, not once did she act like I was. She always greeted us with a smile. She was patient. She explained to me how to make the wedding flow with the colors, and how to make each woman look beautiful individually. She really helped me pull together the most important piece of the visual part of the wedding taking off a lot of the stress. I will forever be grateful.

just go in person yourself and you’ll find out how rude they are. Or just call their phone! I called this morning, had a worker answer with a mere “hello?” and then cut me off half sentence and hung up on me. On top of the horrible customer service or just people skills in general, I’ve heard nightmares about this place never putting in your order or messing up dress sizes or alterations. Well, when my first bridesmaid went here (because it’s one of the only places carrying my bridesmaid line), they wouldn’t even place her order! They said they’d wait til it is closer to the wedding (which is only a mere 5 months away anyway!!). I tried to call this morning to raise hell about it and that’s when the lady hung up on me before I could even introduce the situation. Horrible place.

ion, and knowledge of the staff. We were allowed to browse will no pressure and they recommended a few additional gowns once they got an idea of what I was looking for. The ladies were helpful without being too invasive or pushy like I’ve experienced at other salons. We saved my gown for last and I knew immediately it was my gown. The team made my experience stress free and fun. My parents even enjoyed the day! I bought my gown that day and it came in two months early. They even shipped it to me when I got sent overseas again on very little notice. The prices and selection are amazing and I would definitely shop here again for all of my gowns and accessories. Thank you Pearl’s Place!

nothing and I better get out her way very rude!!! When trying on dresses I had absolutely no help!! They didn’t have different sizes to try on to see what size you wear. Leaving your dress size to your imagination. After searching I found a dress I really loved but couldn’t talk to anyone about the order process. David’s bridal was 10 times better and that’s who I’m doing business with. Wouldn’t recommend this place to anyone. They are extremely rude and unprofessional. They just lost 14 sales.

Needless to say I found the perfect dress (even better than my original). Thanks!

seems to do, and if you are thinking of going, ask for her - you won't regret it!

was my best experience here. From that point on...terrible! FIRST, when going shopping for bridesmaids dresses I did not make an appt. Upon walking into the salon, it was very difficult to find someone to help me, which I never did. From that point on, I just chose to shop alone with my girls. And even then, when I had to ask someone something they all had an attitude like they did not have time for us. SECOND, I ordered my wedding dress in August 2017, paid 60% deposit as required, partly cash. It was now February 2018 and I thought I would call and see if my dress had arrived. To my surprise, my dress was NEVER ordered. AND they lost my $800 cash down payment. Luckily my mom kept the receipt and they honored it (surprisingly). After speaking with the manager, with no compensation whatsoever, my dress arrived about 1.5 weeks later. THIRD, when my bridesmaids dresses came in they ordered the wrong size on one of my girl’s dress, despite my bridesmaid saying she needed a smaller size. And her dress ended up being approximately 3 sizes too big, costing her a fortune in alterations. I will NEVER recommend Pearl’s Place to another person because of their 1 star service.

. My bridal consultant was awesome in helping me pick out my dress and accessories. I had paid my deposit and never went back to get the dress until maybe 2 months before the wedding. I never looked for another dress as I was sold on this one. With only 2 months left, Pearls Place was able to order my dress... although that was cutting it close and it arrived 2 weeks later. I’m so grateful for the service and assistance during what can be a trying time for some. Thanks Pearl’s Place!

sa is fantastic. I told her I wanted something comfortable, with straps, under $1000, and she pulled a TON of dresses to help me narrow it down. She starts with a baseline dress and pulls others based on your feedback. Once we figured out what I liked and didn't like, she was able to pull THE DRESS for me. And when I moved to Chicago - they shipped it to my new address without issue.

appy I found them!

and not welcoming. I came into the shop specifically stating my budget so she stayed around that amount. I finally found THE dress and our consultant has the nerve to say, "I know this is over your budget but would you like the try this one on?" It was $1,500.00 over my budget AND I just said yes to my dress, no I do not want to try it on. However, my dress did come in within 2 months and fit perfectly. A few months later my bridesmaids and I decided to give them another chance to get bridesmaid dresses and it was WORSE! We showed up at 5:30 and they closed at 6:00. Our sales consultant to be exact was a woman named Valerie. Awfully rude!!!!! We were looking through dresses to try on and she walks up to us, grabs the dresses, and says, "we close in 20 minutes so come try on." 3 of my 10 girls we're able to try on dresses until Valerie rudely turned off all of the lights, had the door locked, and standing at the front counter with her arms crossed looking impatient and bothered by our presence. I work in retail.. Even if you are there past closing time, your customers come first. She was NO HELP AT ALL! We'd ask her questions and get no response, she was no where to be found for more than half of our visit, and when she was around she had her arms crossed behind the counter with a sour look on her face. Our experience felt very rushed so we decided to leave and try somewhere else because I refuse to give more business to a company that has given me a horrible taste in my mouth on days that I should remember and cherish forever. As we're leaving, there was go goodbye or any words from her. She unlocked the door, let us out, and went on her way. I will never give my business to this company or send people their way. Very disappointing.

t want someone to tell me I looked good in everything thing I tried on. I also purchased my bridesmaids dresses from here also. With the closing of Alfred Angelo, they went above and beyond to make sure my bridesmaids had an alternate dress choice. Exceptional and would recommend to all.

0 months away but I felt pressured to buy the dress since it takes "8 months" to arrive. I asked for no strapless yet they kept showing me strapless dresses. It looked like they had a large inventory of dresses yet I was only shown a few extremely expensive gowns. Very disappointing.

th my dress in hand in tears. I brought it to another seamstress to look at and they found holes in my dress, bustle was incorrect and crooked, and the handle under the train was tacked incorrectly to the point it puckered terribly. They altered the complete shape of my dress. very displeased with customer service. 3 appointments later and still unhappy. Never recommend anyone to this place.

e was not like most salons I've been to where you can tell they are just about making a sale! Prices were amazing! If you need a dress, go Tena at Pearl's Place!

on about 12 other dresses that weren't right for me, I tried to tell Courtney the same thing I told the other consultants, and she nailed it with the second dress she pulled for me! It fit me like a glove, almost like it was made just for me. Very little alterations needed! She suggested I order a petite size due to my height, and it worked out perfectly. I did not need to even hem the bottom of the dress, just some minor alterations near the bust, and otherwise, a perfect fit. Courtney was so accommodating every step of the way and you can tell she is a pro at her job! Also, my bridesmaids dresses were beautiful! I enjoyed working with her and the staff at Pearl's Place. I am a happy customer!

the bridal magazines!). All of the ladies at Pearl's Place were very sweet & helpful! Not snobby at all, like some bridal salons can be. Most of my bridesmaids took their dresses elsewhere for alterations (and received a percentage off the dress).

s very friendly and helpful. Prices are wonderful!!

ge. I saw a dress on the door of another dressing room and asked if I could try it on. She told me it was about $1500 out of my price range but she had something similar. I FELL IN LOVE with this dress. It was brand new to the shop and they all commented on how well it fit and how beautiful it was. My order was taken down on an index card (don't we live in 2016?) but I was too excited to care. I purchased the dress that day walking out ecstatic. That was the last time I walked out of this shop happy. I intended to bring my dress in for alterations the weekend that mother nature happened and my home parish flooded. When I called the shop they were very unsympathetic in the fact that we could not get there due to flooding and told me my dress HAD to be there the following weekend and even then they could not garentee the alterations would be done in time for my wedding. They also refused to make an appointment for me the following weekend to ensure I was seen. I was distraught! Being a pageant girl, I've been around my fair share of dresses and alterations. I knew exactly what I wanted done to the dress but the saleswoman, Courtney, was adamit that they could not and would not be done then instead rudely insisted I needed to order a bigger size. It took 3 months for my dress to come in initially but she promised it would be there the following week and that the alterations would be done in time for my bridals (glad to know since the week before when we were flooded that wasn't the case). I left in tears not knowing if my dress would be ready in time, due to conflicting statements from workers, and that they basically implied I had gained weight. The dress came in, I went for alterations and was given the date to come back. The day before the date given, I called to ensure my dress was ready and was told yes. I left work early on a Friday to pick up my dress. When I got there to try it on only half of the alterations were complete and there were still pins in the dress (pins that wouldn't have been necessary had I kept my original dress and not ordered a bigger size). I was also told the dress was steamed. Let's just say a 2 yr old could have done a better job. They were okay with telling me I had to come back AGAIN so she could finish. NOT happening since we drive over an hour to get there each time. I insisted it either be finished that day or I was taking it regardless and would have it finished elsewhere. The seamstress had all kinds of excuses but told me she would have it finished that day. As soon as I walked away she began helping someone else! We waited 30 minutes before my mom had to go find out how long before we could have the dress. No one seemed to know what she was talking about. Finally, we were told we could leave and come back before the store closed to pickup the dress. Glad we didn't have other plans! At 4pm I walked back in to get the dress and was asked to try it on again. NO WAY IN HELL! If the alterations still aren't right I'll be bringing it to my seamstress and PAYING for more alterations. I'm so glad to be done with these rude, unorganized and inconsiderate people. Stay clear if you're looking for the "magical" dress experience!

of dresses and do free alterations, which is amazing, but the service there was so bad that I have to give it one star. I went three separate times. The first was horrible! It was on a Saturday, which I recognize is the busiest day, but their website said they didn't take appointments (turns out they maybe, sort of do?) so I didn't really have another choice. We waited for almost an hour, which I didn't mind, and spent the time coming though the racks of hundreds of dresses, all of which are in plastic, so its not easy to see them. When the consultant finally called my name, she didn't ask me anything about the wedding or what I wanted, she just said "what do you want to try on first?" Since there were several hundred dresses, I thought this was kind of a crazy question, but my friends were able to pull a few from the racks that they remembered us liking. The woman was so rude. She mentioned several times how close she was to being off and how everyone needed to hurry up. She did not help with the dresses at all, my friends got them form the rack, carried them to me, then helped me put them on. I wasn't expecting anything fancy, honestly,but in a store with that many dresses, it seemed reasonable to expect some guidance. Overall, it was terrible and I couldn't wait to be done with it. It really took the fun out of it. The second time I went was a totally different story. I was with my family and wanted to show them just one dress that I had liked from the first time. Again, it was a Saturday and super busy, but I found a lady and asked if I could just try on the one dress - I had located it myself. She was very sweet and let me slip in a room. After she saw me int he dress, without asking, she started pulling other similar dresses for me to try. Although I didn't decide on any of those dresses, this visit may have changed my mind if not for the fact that... I went back a third time, on a weekday, when it was very slow and was unlucky enough to get the same lady from the first appointment. I should have just asked for someone new, but I'm polite and didn't. Again, it was a terrible experience and I refused to go back again. There are no less than three bridal stores within a mile that will treat you so much better, and for a similar price. Do yourself a favor and go to one of those.