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Metairie Bridal Salons
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Pearl's Place

3.5 out of 5 stars and 243 reviews
3.5
(243)
best-of-weddings

3114 Severn Ave, Metairie, LA

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About This Vendor

The South's Premier Bridal Salon

Pearl's Place is a wedding attire boutique located in Metairie, LA. Family-owned and -operated for more than 52 years, this salon provides the highest-quality customer service to help clients find dresses that are the perfect fit. Pearl's Place has a large inventory of gowns for to-be-weds and all members of the wedding party. The staff is always looking for the best representations of classic styles and therefore often visits wedding dress markets. This helps them to cultivate strong relationships with coveted designers and offer the best selection of ensembles. The team at Pearl's Place invites you to schedule an appointment in order to try on their breathtaking gowns. The stylists will provide one-on-one service that makes you feel pampered and beautiful. Among the designers they carry are Morilee, Wtoo, Watters, Rebecca Ingram, and Maggie Sottero. They also supply a large range of accessories to ensure you have everything you need for the big walk down the aisle.

Details

Accessories
Hair Accessories, Shoes, Veils
Dresses
Bridesmaid Dresses, Flower Girl Dresses, Mother of the Bride Dresses, Shower & Party Dresses, Wedding Dresses
Fashion Services
Bridal Stylists, Dry Cleaning & Preservation, Group Discounts, Online Ordering, Plus Size Available
Awards and Affiliations
2011 Best of Weddings Winner

Pricing for Pearl's Place

Curious to learn more?

Pearl's Place Reviews

3.5 out of 5.0
243 reviews
5 Star
36%
4 Star
24%
3 Star
13%
2 Star
10%
1 Star
17%
Reviewed On 9/10/2023 by Missy W
This bridal gown experience was above and beyond what I thought it could be. I told Brittany, my dress angel, my preferred styles and budget and the very first dress she selected was magic. She said 80% of brides pick the first dress they try o...
n at Pearl's Place. That number is a testament to the talent and experience of their expert staff. The whole experience was so special for me, my mom and my sister. I'm beyond grateful to the team at this family-owned business---plus, the dress and veil came in WELL under my budget.
Reviewed On 9/04/2023 by Raley P
I got my wedding dress from Pearl’s Place. I found “the dress” on my first trip to look for a dress.
Reviewed On 6/25/2023 by Courtney S
Love Pearl’s Place! Amazing selection! The prettiest dresses! They are the best!
Response from the Vendor on 07/10/2023
Thank you!
Any questions?
Reviewed On 4/27/2023 by Annette S
Pearl's Place has been in business for a longggggggggggg time. So, when my best friend referred me to Pearl's, I visited Pearl's on October 29, 2022 without researching this place. I found the wedding dress of my dreams. Three family members we...
re with me when I purchased my dress. Amanda was my consultant. My family members heard when Amanda informed me that my dress will be ready in March of 2023. I became concerned when I requested a swatch of my dress to help pick out the junior bride and flower girl's dress. The swatch took approximately a month to come back, therefore, I inquired whether my dress will be ready on time in March 2023 as Amanda stated. Jordan (Pearl's Manager) stated Amanda made a mistake and the dress will be ready in June 2023.Jordan stated if I need alterations, I'll have FIVE months before the wedding. I called in March for the status on my dress and Jordan stated he'll give the company who is making the dress a call and ended the call stating " I'll call you when it's ready." I called again in early April and Jordan stated he'll follow up with the company again and get back with me. On April 26th, Jordan stated my wedding dress MAYBE READY IN MAY 2023. PURCHASING MY DRESS FROM PEARL'S HAVE BEEN AN ABSOLUTE NIGHTMARE!!! Never did Amanda shared with me that my dress had to be made in China. I'll be pushed for time now that my dress will be THREE MONTHS BEHIND. I purchased my wedding dress based on information Amanda (Pearl's consultant) shared with me. Amanda shared that my dress will be ready in March 2023. After several calls with Jordan, I requested a refund based on Pearl's failure to deliver. Again my decision to move forward was based on the information Amanda provided to me. Jordan stated Amanda was knew and did not know much about when the dress will be deliver. If that's true, I explained to Jordan that Amanda should have had someone shadowing her because AGAIN MY DECISON TO PURCHASE THE DRESS WAS BASED ON INFORMATION AMANDA PROVIDING TO ME! I WANT A REFUND BASED ON PEARL'S PLACE NEGLIGENT!
Reviewed On 8/08/2022 by Morgan M
I said yes to the dress at Pearls!! I was there when my best friend got her dress last year, and this year it was my turn. Both experiences were great. Amanda helped me & she was so sweet and patient with me. I know that probably took a lot o...
ut of her because I’m very indecisive lol. Would recommend Pearls Place to anyone!
Response from the Vendor on 07/10/2023
Yay! Thank you!
Reviewed On 7/14/2022 by Emily M
I loved working with Pearl’s Place! I was one of the first appointments of the day, which definitely made the environment in the salon much more relaxing! I was able to find the dress of my absolute dreams, as well as my veil and a belt for my ...
dress all from Pearl’s! We even returned for my mom’s mother of the bride dress as well as a dress for my flower girl! It took 5 months for my dress to come in and about 1-2 months for the belt and veil… which seem pretty standard to me.
Response from the Vendor on 07/10/2023
Thank you for letting us be a part of your special day!
Reviewed On 3/28/2022 by Jolene C
A great boutique and knowledgeable staff. They knew what looked good on me better than I did! The second dress I tried on was the one. Absolutely stunning and something I would not have thought to try on. The sales team was great, they didn't t...
ry to hassle me into a higher price range. Word to the wise: Get your orders in early! It took seven months for my dress to come in, between Covid related shipping delays and winter storms grounding FedEx planes. Thankfully I didn't need any alterations to the dress, because frankly there was no way they could have been done in time. Looking back, I probably should have started shopping a month or two earlier.
Response from the Vendor on 07/10/2023
We love hearing this! I'm glad that we could help you.
Reviewed On 3/14/2022 by Miranda C
Kim was so helpful and I found my absolute DREAM dress. It came with plenty of time and I did not need any alterations (Again thank you, Kim!). I got overwhelmed toward the end of my appointment and Kim was so sweet and calmed me down. Because ...
of her I was able to think more level-headed and was able to choose between my two favorite dresses. I'm glad we decided to shop here!
Response from the Vendor on 07/10/2023
We hope that your day was perfect!
Reviewed On 1/10/2022 by Leanne M
TLDR: The dress shopping appointment was positive and I enjoyed my experience, my consultant was fun and sassy. The dress was a great price. HOWEVER, I would never suggest this bridal shop due to my experience after I paid for the dress. I orde...
red my dress 12 months before my wedding. It has been 9 months since I ordered my dress and it still hasn't arrived. They have been evasive, rude, and non-communicative to help me find my dress. No bride should be treated this way, the good price is not worth the stress. Full story: As I said above, the dress shopping experience was positive. I went in 12 months before my wedding to buy my dress. The salon was very busy but we enjoyed ourselves. Our consultant was fun and sassy. Ordered a veil and dress that day and paid in full. I got my veil on time about 3 1/2 months later, they called to notify me and let me know when it arrived. They told me my dress would arrive in the next month or two at that experience. Then it was crickets. I was super accommodating and understanding that after Hurricane Ida things might be delayed. After 7 1/2 months waiting I started calling to demand answers. I always heard "it has shipped it'll be here in two weeks" every time I called. One employee went as far as claiming she doesn't know anything about shipping. It was very clear that some staff just didn't know, while others were actively lying to me. It's still unclear to me if they lost it, made a mistake, or forgot to order it. Regardless, it has been a horrible experience to have such bad customer service and no answers about where the most expensive item I have ever bought currently is. I have also heard from talking to other brides and vendors the same horror story happened to them, so it's clear that this is a pattern of poor customer service from this shop. Please save yourself from the stress- don't shop here.
Response from the Vendor on 07/10/2023
Ms. Leanne, we are sorry about this experience. Your dress did take a long time to come in. It is common that the particular dress that you ordered takes 6 1/2 months to arrive. Some bridal gowns do take 3 or 4 months, this is not one of them. ...
That being said due to tremendous shipping delays during Ida (your manufacturer ships via Fed Ex and our local Fed Ex deliveries were a nightmare for us) and customs coming from China, it was a perfect storm of shipping problems. Whoever you spoke with should have explained every situation that we were dealing with in great detail and with compassion. I personally apologize for the stress that this caused you. I hope that your wedding was everything that you envisioned and more.
Reviewed On 7/15/2021 by Tia S
Please think twice before shopping at this store! My friend unfortunately picked out our bridesmaids dresses at Pearls Place. Many of us put money down on our dress and waited to pay the remaining balance closer to the wedding date. Well covid ...
and life happened and my friend postponed her wedding . My friend texted us on 7/8 saying that we had two weeks to pick up our dress. On 7/13 I called the store to tell them that I will be picking up the dress next week, the manager immediately and very rudely barked at me “WE’VE BEEN HOLDING THE DRESS FOR OVER A YEAR YOU NEED TO PICK IT UP THIS WEEK!” I then paid the balance of the dress over the phone and asked when I could pick up the dress and once again she said very rudely barked “YOU NEED TO PICK THE DRESS THIS WEEK! WE’VE BEEN HOLDING IT OVER A YEAR!” This was barked at me over the phone several times without any reason. I tried to explain to her that she needed to stop taking her frustrations out on me and discuss this matter with the bride. This place is simply unprofessional, rude, and just plain mean. I for the life of me could not understand her attitude and frustration with ME. I am just a bridemaid who is trying to follow what the bride is saying and pick up the dress with the timeline given to me. I just think the manager of the store could have been more kind, as we are getting third party information that the store should have told us directly. There are better (and kinder) bridal shops in the area! STAY AWAY!!!! And if you don’t believe me, read their reviews compared to other bridal shops in the area.
Response from the Vendor on 07/15/2021
We are very sorry that you are upset with our store. Covid cancellations were horrible for Brides and us. It was impossible to explain the financial stress with our store and bridesmaids. All of the gowns shipped to us had to be paid for ove...
r a year ago when they arrived in our store. Even some at the time of the order. It was so hard for us to impress on our Brides and Maids how financially difficult it was to just hold on to those many, many dresses and gowns with no final payments. We all share frustrations and always try to do our best in the interest of all of our customers. Let me apologize for any frustrations that have occurred in this matter. I truly hope, in light of all of this we can be forgiven.
Reviewed On 5/22/2021 by Victoria B
Pearl's was my second attempt at finding the perfect dress. Their staff is absolutely wonderful. Danny knew what I needed before I had even figured it out. I said yes to the dress, and one of my bridesmaids (also engaged) found her dress too! a...
ll within about 2 hours. Danny is a joy to be around and more than a pleasure to work with. He helped me feel confident in my choices and I cant recommend him enough!!!!
Response from the Vendor on 07/10/2023
Love it!
Reviewed On 1/11/2021 by Angela A
My sister brought us to Pearls place to get our bridesmaids dresses. There were dresses everywhere and no one really helping. We ordered our dresses, a few months later they came in. My sister picked up my dress because I lived out of town and ...
THEY ORDERED THE WRONG DRESS. They refused to let me return it and order the right dress. Every time we reached out they were so rude saying how we should have checked to make sure it was the right dress number. (We don’t work at a bridal store nor did we even know what dress numbers were) I had to contact BBB to get them to order another dress for me. This was the worst experience I’ve had with ANY company. I would go somewhere else and save yourself the stress.
Reviewed On 12/03/2020 by A T
After going to one store to look for my wedding gown, I was feeling stressed. I didn’t think I would find my dress after trying on 20 or more from that morning. But once I got to Pearl’s all the stress went away. Lisa was the best and had a gre...
at sense of humor. She let me try on dresses that I thought I was wanting, but she pulled a dress and informed me to just try it on. I was skeptical at first, but I thought what could it hurt?! It was completely opposite of what I was looking for and I said YES to my dress. If it was not for Lisa, I would not have found my dress. I loved her blunt opinion and how happy/positive she was helping me find my dress. Thank you!
Reviewed On 3/28/2020 by Kayla L
I went here when my friend was shopping for a wedding dress. This place was very unorganized. We had an appointment and they still made us wait over an hour to even begin looking at dresses. The person that was assigned to help us kept complain...
ing the whole time and rolling her eyes. She also started out by telling my friend that she needs to put fake boobs in all of her dresses so they look better. My friend was miserable the whole time. The entire experience was a nightmare.
Response from the Vendor on 03/29/2020
We certainly apologize for any mis understanding in our store. As to appointments, we have days where people arrive late and stay late and it is impossible to make brides leave and force them to leave. Again we are sorry, as we try to make ev...
ery brides experience memorable. Our store is closed now, due to Covid we hope you and your friend will return and mention this review.
Reviewed On 3/09/2020 by Bailey H
I loved my dress! The consultant was amazing and had a great since I’d humor. I was supposed to get a Shaw with my dress but it never came and when I called and asked why they said they would send it To me but it didn’t arrive until 3 days afte...
r my wedding.....
Reviewed On 2/18/2020 by Sasha Y
I had the pleasure of having Brittany, she was amazing!!!! I just purchased my dress, she was very sweet and very professional and VERY patient! Thank you Brittany at pearls place ❤️ you made my moment memorable
Reviewed On 1/21/2020 by Emily L
Let me start by saying this boutique is the absolute best! We went in near closing time expecting to be turned away and told to schedule an appointment but the employees did no such thing. My consultant, Lisa came in like an angel and saved my ...
wedding dress shopping experience. She found the most perfect dress for me in under 45 minutes. Finally after a long day of searching at a different store, Lisa made me feel like a bride rather than the next appointment. I highly recommend checking Pearl's Place out if you are in the area!! They even kept my budget exactly where I wanted to be and I am so grateful for that. I am definitely a proud Pearl's Place Bride!! I can't wait to pick up my dress this summer!!
Response from the Vendor on 01/21/2020
Dear Emily, Wow, thanks so much for this wonderful review. We work very hard for our brides and know that they need help all of the time. It is very nearly 50 years of our help to customers and brides and this comment makes it all worth it....
Thanks for all of us at Pearl's Place.
Reviewed On 12/14/2019 by Amber B
Said yes to my wedding dress today! And I’m so thankful and blessed to have someone like Lisa from pearls place to have helped me and made me feel like a princess! I’m in love with my dress!
Response from the Vendor on 12/17/2019
Thanks so much for those comments. Lisa works very hard for her brides and I will pass this on. Thanks and good luck with all your wedding plans.
Reviewed On 10/25/2019 by Aubrey A
I had a wonderful experience picking out my wedding dress. I went on a Monday and no one else was in there. No pressure. Tried on multiple gowns and the consultant got right to what I was looking for. I ended up choose a valero top that went to...
a different dress than the one i chose. They had both my sizes in stock and I had my dress in 2 weeks. The 360° mirror room and how they can dim the lighting sealed the deal. Being able to see all views of your dress is what every bride wants.
Response from the Vendor on 10/25/2019
Great way for us to start the weekend. Thank you for this wonderful review. All of us at Pearl's Place wish the very best to you for you and your groom. Thanks all of us at Pearl's Place
Reviewed On 9/04/2019 by Emily J
I loved my experience at Pearls Place! My mother and mother-in-law both got their dresses at Pearls Place in the 90's, so shopping here was very special for me. Miss Valerie was so helpful and reassuring when I was "liking" but not "loving". Sh...
e listened to what I wanted, but we were having trouble finding exactly "my" dress. One of the owners came around and pulled one of the dresses off a mannequin and I immediately knew as soon as I had it in my hand it was for me! The staff is funny, accommodating, and so sweet and helpful. They even let me put my dress back on when shopping for my veil (no appointment!) to make sure it went perfectly. They also pulled one veil and knocked it our of the park on the first try! It can get busy on peak days (weekends), but if you can swing another day, it's well worth the trip and you may even find your dream dress! Thank you to my sweet friends at Pearls Place!
Reviewed On 8/24/2019 by Jessica S
I bought my dress from Pearl's and definitely recommend them! I wandered in on a Friday midday by myself when it was pretty quiet. Lisa pulled some great dresses for me and was super honest about everything, which I really appreciated. My one r...
equirement was to not have a strapless gown, but she pulled one she thought would be perfect, pinned a couple of beaded appliques to create straps and I was shocked at how great the result was. I came back with one of my bridesmaids and her mom (we skyped my mom in) so I could get another opinion. Lisa then pulled ANOTHER dress that was just my style and made the decision even harder. I'm so happy I went there and that she convinced me to look at options beyond my initial request but still ended up being something I was comfortable with. Lisa was super patient, understood exactly what I wanted and was extremely considerate of my budget. Pearl's had a ton of options and they never made me feel pressured to buy anything.
Response from the Vendor on 08/25/2019
Thanks for this wonderful review. We do try to be perfect for every bride. Pearl's Place wishes you and your groom the very best for your future and thanks so much for these comments.
Reviewed On 7/19/2019 by Hallie K
If you know what you’re looking for, I wouldn’t suggest shopping at Pearl’s. I reached out to them prior to making an appointment because I was looking to try on a specific Demetrios gown. I was told that they didn’t have that one in stock, but...
had many like it! When I arrived, they told me that not only did they only have a couple Demetrios gowns at all, but had nothing similar to what I was looking for. My consultant (I don’t even remember her name because she didn’t have business cards) pulled dresses for me anyway, and put me in a tiny dressing room to try them on by myself. After a few no’s, she told me that I had created a vision in my head of a dress that I wanted, and that it probably didn’t exist. At that point, I was ready to run away from there faster than I could pull the dress off!
Response from the Vendor on 07/23/2019
I am very sorry of your experience. We have had a relationship with Demetrios for nearly 40 years but recently we have tapered from their collections. I am sorry for any confusion as I mentioned we did not carry that specific gown. I will sp...
eak with that consultant and make sure that this never happens again.
Reviewed On 6/19/2019 by Elvia N
Pearl's Place and 1 other bridal salon was on my list to visit on the same day back in February. Pearl's Place was my first and last stop HaHa! I didn't even make it to the second salon. I visited with my 4 sisters. As soon as we walked in we w...
ere greeted by multiply people! A very nice lady (Karen?) helped me try on a couple dresses. I literally said YES to the second dress I tried on! My dress is beautiful! We also found the Matron and Maid dresses that day. We were there for quite and while and we didn't feel rushed at all. Everyone we encountered was super nice and excited for me! My dress came in a couple weeks ago and I fell in love all over again! I recommend Pearl's Place to all Brides. Definitely take the time to visit the store prior to forming an opinion!
Response from the Vendor on 06/20/2019
Thanks for your wonderful comments. All of us wish you and your groom the very best for all your plans. Also thanks for your comments on bridesmaids as so many stores no longer carry those.
Reviewed On 5/14/2019 by Erin L
I was in some ways dreading going shopping for a wedding dress because I typically don’t find styles I like in my size (plus) and there’s so much pressure to find the perfect dress on your appointment day. Miss Valerie was absolutely wondering ...
at keeping me and my bridal squad comfortable and laughing the whole time, and I’m so happy to say that she helped me find my dress in under an hour!!! The bridal salon is beautiful and chose all my bridesmaid dresses as well from Pearl’s. Would absolutely recommend to any future brides looking for a place to wedding dress shop!
Response from the Vendor on 05/15/2019
Thank you for this wonderful review. Will pass this on to Valerie. All of us wish you and your Groom our best for your wedding and future.
Reviewed On 3/08/2019 by Casie J
Had SUCH an amazing time picking out my wedding dress at Pearl's Place. The selection is vast, and the staff is so patient and encouraging! They made it easy and fun to find my dress! 100% recommend :)
Response from the Vendor on 03/08/2019
Thank you so much for the lovely review. We do work very hard for our brides. We wish you and your groom all the best for your future. Thanks all of us at Pearl's Place.
Reviewed On 1/16/2019 by Rhiannon V
I had the best experience at Pearls Place. After just having a baby I was super insecure with my body, but the wedding must go on! I went in with a vision of my wedding dress in mind. I was greeted by friendly staff. A woman immediately swooped...
me and my bridal party up. I told her what I visioned but that I was open minded. She brought the dress that I dreamed about. It was not flattering at all. However, being the professional she was, she had already had pulled a stack of other dresses that fit me beautifully. I fell in love with one of the dresses she pulled. It was one of the first times I felt beautiful in a long time. I came back multiple times for my bridesmaids dresses. I was very indecisive. I may have drove her crazy, however, not once did she act like I was. She always greeted us with a smile. She was patient. She explained to me how to make the wedding flow with the colors, and how to make each woman look beautiful individually. She really helped me pull together the most important piece of the visual part of the wedding taking off a lot of the stress. I will forever be grateful.
Response from the Vendor on 01/16/2019
Thank you so much for this wonderful and kind review. We do try hard as we have for these nearly 50 years. I will pass this great comment to all at our store and thanks and good luck with your future and all of your plans.
Reviewed On 1/09/2019 by Alexis A
Listen to the other 1 star reviews and to your friends in the area who say this place is awful. Because it is. First, whenever you walk in, you are not greeted by the workers, and just go in person yourself and you’ll find out how rude they are...
. Or just call their phone! I called this morning, had a worker answer with a mere “hello?” and then cut me off half sentence and hung up on me. On top of the horrible customer service or just people skills in general, I’ve heard nightmares about this place never putting in your order or messing up dress sizes or alterations. Well, when my first bridesmaid went here (because it’s one of the only places carrying my bridesmaid line), they wouldn’t even place her order! They said they’d wait til it is closer to the wedding (which is only a mere 5 months away anyway!!). I tried to call this morning to raise hell about it and that’s when the lady hung up on me before I could even introduce the situation. Horrible place.
Response from the Vendor on 01/10/2019
We are sorry and always stress that customers are greeted in our store, as we have for our almost 50 years of business. As for ordering, we immediately order all bridesmaid groups as soon as every bridesmaid has ordered. The main reason for t...
his is fabric and color matches. We do not hold any orders and double check with the bride on sizes before ordering. On most occasions in checking your order you would speak with a man, so there is some confusion here. I might add that we are one of the very few local bridal stores that still takes bridesmaid and Mom’s dress orders, we feel this is our obligation to help brides. We are always sorry for any unhappy bride. As for phones, they drop all of the time to no ones fault. I was on the phone yesterday with my oncologist for 8 minutes and that phone dropped, we can all be upset with modern technology. Again I am sorry for any inconvenience you have experienced and we sincerely apologize. Call us again and ask for the office to check on your order.
Reviewed On 1/08/2019 by Leah M
I found Pearl’s Place as I was looking to try on a brand new Wtoo gown. I flew in and tried on gowns with my mom and Dad. From the start I was impressed by the organization, selection, and knowledge of the staff. We were allowed to browse will ...
no pressure and they recommended a few additional gowns once they got an idea of what I was looking for. The ladies were helpful without being too invasive or pushy like I’ve experienced at other salons. We saved my gown for last and I knew immediately it was my gown. The team made my experience stress free and fun. My parents even enjoyed the day! I bought my gown that day and it came in two months early. They even shipped it to me when I got sent overseas again on very little notice. The prices and selection are amazing and I would definitely shop here again for all of my gowns and accessories. Thank you Pearl’s Place!
Response from the Vendor on 01/10/2019
What a great way to start our Day. Thanks so much for this review and we wish you and your groom the very best for all your future plans. All of us at Pearl's Place.
Reviewed On 12/30/2018 by Yonnie W
Went there to look for bridesmaids dresses and had no help from any of the ladies there. One of the sales ladies step on my foot didn’t say excuse me and walked pass me as if I was nothing and I better get out her way very rude!!! When trying o...
n dresses I had absolutely no help!! They didn’t have different sizes to try on to see what size you wear. Leaving your dress size to your imagination. After searching I found a dress I really loved but couldn’t talk to anyone about the order process. David’s bridal was 10 times better and that’s who I’m doing business with. Wouldn’t recommend this place to anyone. They are extremely rude and unprofessional. They just lost 14 sales.
Response from the Vendor on 01/10/2019
I am sorry but we carry more bridesmaid designers than any local store. It would be impossible to have every size. We are very sorry that you were not happy.
Reviewed On 11/10/2018 by Lane K
They found my wedding dress for me, it was perfect. The entire process was very personal and easy.
Response from the Vendor on 11/12/2018
Thank you so much for this great review. A great way to start a day and a week. Thanks and our best to you and your groom.
Reviewed On 10/12/2018 by Kelly N
Pearl’s Place saved me! I had a wedding dress disaster two days before my wedding. Enter Pearl’s Place, three very helpful staff members and a host of wedding dresses to pick from. Needless to say I found the perfect dress (even better than my ...
original). Thanks!
Response from the Vendor on 10/12/2018
Thanks for this wonderful review. Just made our day, logged on the morning and found this amazing review. Thanks so much for your thoughts.
Reviewed On 7/17/2018 by CHRISTINE P
While I ended up not getting any of my bridesmaid dresses from Pearls, Mrs Valerie was beyond fantastic in making sure I had what I was looking for. She is 110% with everything she seems to do, and if you are thinking of going, ask for her - yo...
u won't regret it!
Reviewed On 7/15/2018 by Isobel M
I received great service at Pearls and found the gown I found their was amazing. The ladies at Pearl were super helpful!
Response from the Vendor on 07/16/2018
Thank you for these amazing comments. We love to help all of our brides as we have for nearly 50 years. Thanks and good luck with all of your plans,
Reviewed On 6/16/2018 by Madelyne W
Overall, I would not recommend. I was told by several people not to come here and I did anyway, because my mother got her wedding dress here 30 years ago. TRYING ON wedding dresses was my best experience here. From that point on...terrible! FI...
RST, when going shopping for bridesmaids dresses I did not make an appt. Upon walking into the salon, it was very difficult to find someone to help me, which I never did. From that point on, I just chose to shop alone with my girls. And even then, when I had to ask someone something they all had an attitude like they did not have time for us. SECOND, I ordered my wedding dress in August 2017, paid 60% deposit as required, partly cash. It was now February 2018 and I thought I would call and see if my dress had arrived. To my surprise, my dress was NEVER ordered. AND they lost my $800 cash down payment. Luckily my mom kept the receipt and they honored it (surprisingly). After speaking with the manager, with no compensation whatsoever, my dress arrived about 1.5 weeks later. THIRD, when my bridesmaids dresses came in they ordered the wrong size on one of my girl’s dress, despite my bridesmaid saying she needed a smaller size. And her dress ended up being approximately 3 sizes too big, costing her a fortune in alterations. I will NEVER recommend Pearl’s Place to another person because of their 1 star service.
Reviewed On 4/27/2018 by Lyiena M
As a first time Bride, I didn’t know the first place to look, but remembered going to Pearl’s Place with my Best Friend to find her dress. So after a few spots, I landed back there. My bridal consultant was awesome in helping me pick out my dre...
ss and accessories. I had paid my deposit and never went back to get the dress until maybe 2 months before the wedding. I never looked for another dress as I was sold on this one. With only 2 months left, Pearls Place was able to order my dress... although that was cutting it close and it arrived 2 weeks later. I’m so grateful for the service and assistance during what can be a trying time for some. Thanks Pearl’s Place!
Response from the Vendor on 04/29/2018
Hello, thanks for this wonderful review this morning. Will make our day and week. Our very best to you and your groom for all of your lives with each other. Congrats and we thank you for these comments.
Reviewed On 4/15/2018 by Stacey A
I went here because THREE other ladies from my workplace got their wedding dresses at Pearl's and all worked with Lisa - I figured I owed it to myself to at least check it out. Lisa is fantastic. I told her I wanted something comfortable, with...
straps, under $1000, and she pulled a TON of dresses to help me narrow it down. She starts with a baseline dress and pulls others based on your feedback. Once we figured out what I liked and didn't like, she was able to pull THE DRESS for me. And when I moved to Chicago - they shipped it to my new address without issue.
Reviewed On 3/15/2018 by Megan L
AMAZING!! I ordered my dress through them and had a fantastic experience! Jordan in the office was so helpful, quick to respond and made my wedding dress dream come true! I am so happy I found them!
Response from the Vendor on 03/15/2018
Thanks so much for the wonderful review. Our best to you and your Groom for all of your future. Please drop by when you can and show us your photos. Thanks from all of us at Pearl's Place.
Reviewed On 1/15/2018 by Brittany R
Very disappointing experience for such a happy moment. Started with going in for the first time to find my dress. Our consultant was not friendly during our entire visit. Very dry and not welcoming. I came into the shop specifically stating my ...
budget so she stayed around that amount. I finally found THE dress and our consultant has the nerve to say, "I know this is over your budget but would you like the try this one on?" It was $1,500.00 over my budget AND I just said yes to my dress, no I do not want to try it on. However, my dress did come in within 2 months and fit perfectly. A few months later my bridesmaids and I decided to give them another chance to get bridesmaid dresses and it was WORSE! We showed up at 5:30 and they closed at 6:00. Our sales consultant to be exact was a woman named Valerie. Awfully rude!!!!! We were looking through dresses to try on and she walks up to us, grabs the dresses, and says, "we close in 20 minutes so come try on." 3 of my 10 girls we're able to try on dresses until Valerie rudely turned off all of the lights, had the door locked, and standing at the front counter with her arms crossed looking impatient and bothered by our presence. I work in retail.. Even if you are there past closing time, your customers come first. She was NO HELP AT ALL! We'd ask her questions and get no response, she was no where to be found for more than half of our visit, and when she was around she had her arms crossed behind the counter with a sour look on her face. Our experience felt very rushed so we decided to leave and try somewhere else because I refuse to give more business to a company that has given me a horrible taste in my mouth on days that I should remember and cherish forever. As we're leaving, there was go goodbye or any words from her. She unlocked the door, let us out, and went on her way. I will never give my business to this company or send people their way. Very disappointing.
Reviewed On 8/31/2017 by Michelle D
Excellent customer service. Ms. Valarie helped me pick out a gorgeous dress. She was very attentive and honest with her opinion. When dress shopping, I valued her honesty . I didn't want someone to tell me I looked good in everything thing I tr...
ied on. I also purchased my bridesmaids dresses from here also. With the closing of Alfred Angelo, they went above and beyond to make sure my bridesmaids had an alternate dress choice. Exceptional and would recommend to all.
Response from the Vendor on 09/01/2017
Thanks so much for your comments and thoughts. I will pass this on to Valerie and all at our store. Our best wishes for all of your future wedding plans.
Reviewed On 8/01/2017 by Gina M
Not the bridal experience I was hoping for. The sales attendants were showing me dresses $1,000 over my budget. When I asked the price, the sales lady didn't know. My wedding was 10 months away but I felt pressured to buy the dress since it tak...
es "8 months" to arrive. I asked for no strapless yet they kept showing me strapless dresses. It looked like they had a large inventory of dresses yet I was only shown a few extremely expensive gowns. Very disappointing.
Reviewed On 7/02/2017 by Amy H
Terrible experience with this place. My appointment to select my dress was perfect. We picked exactly what I was looking for but alterations department was a nightmare. I left with my dress in hand in tears. I brought it to another seamstres...
s to look at and they found holes in my dress, bustle was incorrect and crooked, and the handle under the train was tacked incorrectly to the point it puckered terribly. They altered the complete shape of my dress. very displeased with customer service. 3 appointments later and still unhappy. Never recommend anyone to this place.
Reviewed On 4/22/2017 by Lauren H
Just purchased my dress yesterday! I had Tena and she was absolutely amazing! She knew exactly what would look good on me and met that with what I pictured in my head perfectly! She was not like most salons I've been to where you can tell they ...
are just about making a sale! Prices were amazing! If you need a dress, go Tena at Pearl's Place!
Response from the Vendor on 04/22/2017
Thank you so much for that wonderful review and comment. I will pass this on to all and especially to Tena. We try very hard for all of our brides and appreciate it. Our best wishes to you and your future for all of your wedding plans.
Reviewed On 4/12/2017 by Sabrina T
Pearl's Place has a wonderful selection! Courtney was fabulous at listening to my ideas and pulling the perfect dress for me. After visiting two other salons in the area and trying on about 12 other dresses that weren't right for me, I tried to...
tell Courtney the same thing I told the other consultants, and she nailed it with the second dress she pulled for me! It fit me like a glove, almost like it was made just for me. Very little alterations needed! She suggested I order a petite size due to my height, and it worked out perfectly. I did not need to even hem the bottom of the dress, just some minor alterations near the bust, and otherwise, a perfect fit. Courtney was so accommodating every step of the way and you can tell she is a pro at her job! Also, my bridesmaids dresses were beautiful! I enjoyed working with her and the staff at Pearl's Place. I am a happy customer!
Response from the Vendor on 04/22/2017
Thanks to you for that fabulous comment and review. Courtney and all of us thank you very much for this. Best of luck for all of your wedding plans. Thanks, Fred at Pearl's Place
Reviewed On 11/15/2016 by Amy A
I got my bridesmaids dresses from Pearl's Place. They have a huge selection in the shop, which made it easy to choose my dresses ...(they look different in person than they do in the bridal magazines!). All of the ladies at Pearl's Place were...
very sweet & helpful! Not snobby at all, like some bridal salons can be. Most of my bridesmaids took their dresses elsewhere for alterations (and received a percentage off the dress).
Reviewed On 10/18/2016 by Sandy A
After looking all over Baton Rouge for a dress my sister suggest we head to pearls. Although we did have to wait two hours to be helped because they only take walk ins the staff was very friendly and helpful. Prices are wonderful!!
Reviewed On 9/24/2016 by Jeni A
My experience started off well. It was a Saturday and they were indeed a mad house but I didn't mind waiting my turn. The saleswoman listened to my likes and dislikes and price range. I saw a dress on the door of another dressing room and asked...
if I could try it on. She told me it was about $1500 out of my price range but she had something similar. I FELL IN LOVE with this dress. It was brand new to the shop and they all commented on how well it fit and how beautiful it was. My order was taken down on an index card (don't we live in 2016?) but I was too excited to care. I purchased the dress that day walking out ecstatic. That was the last time I walked out of this shop happy. I intended to bring my dress in for alterations the weekend that mother nature happened and my home parish flooded. When I called the shop they were very unsympathetic in the fact that we could not get there due to flooding and told me my dress HAD to be there the following weekend and even then they could not garentee the alterations would be done in time for my wedding. They also refused to make an appointment for me the following weekend to ensure I was seen. I was distraught! Being a pageant girl, I've been around my fair share of dresses and alterations. I knew exactly what I wanted done to the dress but the saleswoman, Courtney, was adamit that they could not and would not be done then instead rudely insisted I needed to order a bigger size. It took 3 months for my dress to come in initially but she promised it would be there the following week and that the alterations would be done in time for my bridals (glad to know since the week before when we were flooded that wasn't the case). I left in tears not knowing if my dress would be ready in time, due to conflicting statements from workers, and that they basically implied I had gained weight. The dress came in, I went for alterations and was given the date to come back. The day before the date given, I called to ensure my dress was ready and was told yes. I left work early on a Friday to pick up my dress. When I got there to try it on only half of the alterations were complete and there were still pins in the dress (pins that wouldn't have been necessary had I kept my original dress and not ordered a bigger size). I was also told the dress was steamed. Let's just say a 2 yr old could have done a better job. They were okay with telling me I had to come back AGAIN so she could finish. NOT happening since we drive over an hour to get there each time. I insisted it either be finished that day or I was taking it regardless and would have it finished elsewhere. The seamstress had all kinds of excuses but told me she would have it finished that day. As soon as I walked away she began helping someone else! We waited 30 minutes before my mom had to go find out how long before we could have the dress. No one seemed to know what she was talking about. Finally, we were told we could leave and come back before the store closed to pickup the dress. Glad we didn't have other plans! At 4pm I walked back in to get the dress and was asked to try it on again. NO WAY IN HELL! If the alterations still aren't right I'll be bringing it to my seamstress and PAYING for more alterations. I'm so glad to be done with these rude, unorganized and inconsiderate people. Stay clear if you're looking for the "magical" dress experience!
Reviewed On 6/17/2016 by Holly R
I really wanted to like Pearl's Place, both of my older sisters bought their dresses from Pearls, but that was over ten years ago, and things seem to have changed. They have a ton of dresses and do free alterations, which is amazing, but the se...
rvice there was so bad that I have to give it one star. I went three separate times. The first was horrible! It was on a Saturday, which I recognize is the busiest day, but their website said they didn't take appointments (turns out they maybe, sort of do?) so I didn't really have another choice. We waited for almost an hour, which I didn't mind, and spent the time coming though the racks of hundreds of dresses, all of which are in plastic, so its not easy to see them. When the consultant finally called my name, she didn't ask me anything about the wedding or what I wanted, she just said "what do you want to try on first?" Since there were several hundred dresses, I thought this was kind of a crazy question, but my friends were able to pull a few from the racks that they remembered us liking. The woman was so rude. She mentioned several times how close she was to being off and how everyone needed to hurry up. She did not help with the dresses at all, my friends got them form the rack, carried them to me, then helped me put them on. I wasn't expecting anything fancy, honestly,but in a store with that many dresses, it seemed reasonable to expect some guidance. Overall, it was terrible and I couldn't wait to be done with it. It really took the fun out of it. The second time I went was a totally different story. I was with my family and wanted to show them just one dress that I had liked from the first time. Again, it was a Saturday and super busy, but I found a lady and asked if I could just try on the one dress - I had located it myself. She was very sweet and let me slip in a room. After she saw me int he dress, without asking, she started pulling other similar dresses for me to try. Although I didn't decide on any of those dresses, this visit may have changed my mind if not for the fact that... I went back a third time, on a weekday, when it was very slow and was unlucky enough to get the same lady from the first appointment. I should have just asked for someone new, but I'm polite and didn't. Again, it was a terrible experience and I refused to go back again. There are no less than three bridal stores within a mile that will treat you so much better, and for a similar price. Do yourself a favor and go to one of those.
Response from the Vendor on 06/21/2016
We are very sorry for any problems that you may have had. I want to assure you that we do take appointments any time. Also Saturday's are very busy as we are the only store in our area that allows alteration fittings on Saturday's. This coup...
led with our not limiting the number of a bridal party visit and the time of an appointment, make us very busy. I am sorry and if you visit us again please ask for a manager and we will make certain that you are happy.
Reviewed On 5/30/2016 by Kelsey H
The staff at Pearl's Place knew exactly what I would love based on my description and vision in my head. I got the opportunity to work with Lisa and wound up purchasing the very first dress she pulled for me. I couldn't have had a more perfect ...
and relaxing experience.
Reviewed On 5/17/2016 by a member
My dress from there was stunning and affordable. I popped in there without an appointment to try on dresses and had 3 girls drop what they were doing to help me. They were friendly and made my experience special. From there I found them to be s...
omewhat difficult to deal with. I had a hard time getting someone to call me back and my dress came in late (which they gave me attitude about) and wasn't ready the day it was supposed to. They did solve the problems efficiently I just didn't like how I felt like it was my fault things weren't done on time. But sometimes people just have a bad day, so I would still recommend them because their dresses are beautiful and priced well. Just make sure you have plenty of time before your wedding!
Reviewed On 5/16/2016 by Maria Elena M
I looked all around the state of Louisiana to find THE dress and found it here. I absolutely love my dress. The reason I am only giving 4 stars is because of how tricky it was to work with them. Here goes: 1) They guarantee free alterations b...
ut in reality it's singular...not plural. You only get one alteration, that's why it's free. 2) They ask you to setup an appointment for your alteration and fittings. There are no appointments. You have to show up the day you commit to at least 1.5hrs before they open. Someone happened to tell me about it so I didn't have any issues thanks to that, but a lot of other women did. I live 3.5hrs away from Metairie so my mom and I decided to stay the night before and show up nice and early. Thank goodness it worked out each time because I was always the 2nd one there...can't imagine how long the girl before me had been there. After the 4th person things start to fall apart pretty quickly in the shop so show up early. It's worth it! 3) You have to call a week before your wedding and ask them to steam your dress. Not sure if this is how it works everywhere but as a business professional I would think they would take the initiative on this front and be proactive about it. Because isn't that what customer service is all about? Overall, a lot of waiting but expect to find an amazing collection of dresses. It's so worth it.
Response from the Vendor on 05/17/2016
Thank you for your comments. I want to comment on alterations. As the only store in our area that even does alterations on Saturday's we are very, very busy. We are trying to add more alteration fitters to our staff to lessen the wait on Sat...
urday. We hope we can add more experienced fitters but that easier said than done. As for steaming, we want your gown to be fresh and ready, that is why we ask you to call us. We are the only store I know of that has a professional steamer on staff and steams at no charge. Thank you for your comments and I will go over all with our staff.
Reviewed On 5/16/2016 by Knottie1463417678
We made an appointment here against the advice of numerous people. My sister is LDS and needed a modest dress. She found several dresses in the Allure Modest line and according to Allure's website, Pearl's was the only place close to us that c...
arried that line. We made our appointment for 11:30 on a Saturday. We arrived at 11:20 and signed in. We were told to have a seat and wait. (We ended up standing since the only place to sit was where brides were trying on dresses and the seats were occupied by family members of said brides.) My sister overheard the staff mumbling that they didn't know why someone scheduled appointments between 11 -12 because they "can never get to them." We finally got a stylist at 12:15...45 minutes after our appointment was supposed to start. My sister showed her pictures of the dresses she liked and the stylist promptly told us they didn't carry that line. When we told her that Allure's Website and their own website said they carry it, she told us "We carry the Allure line, but not all of the Allure line." We should have left then, but she said she could put my sister in a couple of dresses that the modest line dresses were based on so we stayed. BIG mistake. The two dresses she pulled were no where near what she wanted. (I had the Allure website up on my phone and what the website said the modest dress was based on was NOT what this girl was showing us.) The stylist could clearly see my sister's frustration and told her "look, there just isn't a demand for modest dresses so we don't carry them." I told my sister to get dressed and we left. I felt like this stylist gave up on making a sale when she saw what my sister wanted and didn't even try to show her anything that could possibly be altered. We went to The Bridal Boutique by Maeme's and worked with Hillary. She knew exactly what my sister needed and was able to pull dresses that were VERY close to what she needed & wanted. The customer service we received from them was heads and tails above what we received at Pearl's. They even took her to their computer and pulled up the Venus Temple line and showed her dresses they could order for her. We also visited Bustle's and Bows. While they really didn't have anything close to what she wanted, the stylist still tried and was very sweet and helpful.
Response from the Vendor on 05/16/2016
I have noted your comments and am sorry that we were so busy on that day. We had two consultants that just did not show up and we were short handed. We do not carry in our store the modest gowns but are very aware of them. Most modest gowns ...
are styled from the regular line and we realized that you were upset about our not carrying the Allure ones. We are also, very aware of the needs of LDS customers as we carry Maggie Sottero, which is based in Salt Lake and pretty much of their staff and owners are LDS. I am sorry that we did not have the exact styles you wished. I can suggest that you check out Maggie Sottero and look for the modest gowns, listed on their site. I do hope that you might visit us again and give us a chance to help you.
Reviewed On 4/24/2016 by Kelly T
Pearls place has the widest selection of wedding gowns for you to try on. They are a tad bit expensive but these are designer gowns here people! What was rediculous is my dress was 4 sizes too big and had to be altered several times. Before I t...
ook my pre-bridal pictures they gown was still to big but I had no choice I had to take the gown. I asked if I could bring the gown back to be altered after I took pictures and I was assured that I could. Well I did just that and was told my dress could no longer be altered because they don't alter dresses because of weight loss?!?!?! I had a total breakdown. That wasn't it though, my mothers dress, that came in a month after they told her it would was also too big. We picked it up on Feb 2nd, my wedding was on March 18th mind you, and took it home because we had no time to get it altered. We were told that we could bring it back on the allotted days of the week to get fitted. Well we did that and one of the rude ladies said that the paper on the front of the dress said that we should have brought it back on Feb 2nd!!! That was the date we picked it up! I loved my gown it was beautiful and so was my moms. If you want a beautiful dress with a handful of attitude then this is your place. They ladies that actually finds your dress for you are great. It's just the one that is behind the desk for pick up or drop off that was horrible.
Reviewed On 4/15/2016 by Lindsey Z
While I didn't find my wedding dress here I did shop here for my dress. Even though it was busy they treated me with respect and took their time fitting me in gowns. I would highly recommend coming during a week day rather than on a Saturday to...
avoid the crowds. I did come back and purchase my hair piece, a bracelet, earrings, and my first dance dress. The accessories they have were high quality and they gave me very good prices. I ended up ordering one of their evening wear gowns and getting it altered into a tango dress for our first dance. It worked perfectly and the dress arrived several weeks before the quoted delivery date.
Reviewed On 4/01/2016 by Noelle L
Pearl's Place has a great selection of dresses, and I found my dress here, mostly because I had already tried it on at another salon and was ready to purchase it that day. Pearl's Place can seem very chaotic, but their employees are can be very...
helpful and friendly (I loved the woman I worked with). However, I had much nicer bridal experiences at the other salons I went to, and I felt like I had little to no privacy while trying on the dresses in their very small dressing rooms. I am also a little disappointed with their alterations team. I was under a tighter alterations schedule, yet would have to continually ask for things to get done that we had discussed at earlier appointments (such as getting cups sewn in- and they were more like pinned on then sewn into my gown). If you want a good selection and are ready to purchase a dress, this is a great salon, but if you want a more personalized bridal experience, go to another salon.
Reviewed On 3/31/2016 by Lisa S
I was at Pearl's Place searching for my bridal gown a few times, and had good experiences each time. I did not end up getting my dress there, but that had nothing to do with my experience as it was great. Everyone was friendly and welcoming, in...
cluding the scheduling process when I spoke with Jordan. The first time I went was on a Saturday, actually just to look around as I knew it would be busy. Courtney greeted me and was so kind, and I decided to wait and had a great experience with Jessica. I went back weeks later and Pearl's place was so accommodating to squeeze me in when my mom was in town, and also let me come back the next day to show the dress I loved to my friend. They were very patient with me being indecisive, and never pressured me to make a decision, only letting me know about timing to be realistic. On those other occasions I had Kim and Lisa, both very patient and made me feel comfortable. The staff at Pearl's Place take the time to help you, and understand this is a big decision. I will definitely recommend that people go to Pearl's Place, and plan to return for some accessory shopping.
Reviewed On 3/11/2016 by Sharanie S
Unfortunately my experience at Pearls place was not as pleasant as my other vendors. I decided to purchase my bridesmaids gown from them. The gowns came in on time however lot of delays with the seamstress cause myself and bridesmaids to be st...
ressed. The staff never took ownership for their mistakes. For ex. My out of town bridesmaid came to get alterations and dress got lost and was never altered. Of course they never apologized. For her 2nd alteration, we asked questions to the staff and instead of them addressing the concerns we had, they called a male worker to stand and stare at us while we waited for them to find the gown again. The seamstress is by far the rudest I have ever come across. She is very abrupt and rushed 3 of my bridesmaids to take gown that were not altered properly. One bridesmaids got so frustrated with her attitude she took her dress home and got it fixed by another seamstress. They definitely don't go the extra mile. I will never recommend them to a single soul! This was by far my worst and most stressful vendor. Sharanie
Reviewed On 2/29/2016 by Kristen L
I went to Pearl's Place because it was recommended by a woman who worked at David's Bridal, I couldn't find what I wanted there so she suggested Pearl's because they have more unique dresses. When I called to make an appointment the lady over t...
he phone told me I did not need one and said I could jut come in, I felt that was a little strange. When we arrived there the place was a zoo. I had to sign in and I waited aimlessly for 3 hours, they had no waiting area or seats. I finally got sick of wasting my Saturday and got up and left. Not very good customer service, I wasn't even acknowledged, the selection was good from what I saw. I wont go back though.
Response from the Vendor on 02/29/2016
I am very sorry for your experience. We have been very short handed in our store lately. That is not an excuse but with the untimely passing of one of our very best stylists we are also having to others that have medical leave. We are in a h...
uge search for other stylists and have advertised for several weeks. As I stated, all of this is not an excuse. Saturday's are very busy in our store and on the day you mentioned, twenty five brides said "yes to the dress." I hope you will return to our store and mention your posting, we will try to show you why we were so busy. We do have one of the largest selections and I am very sorry for the circumstances that occurred in your visit. Please give us another chance.
Reviewed On 1/13/2016 by Anna J
Pearl's Place is the only bridal shop I visited, and I ended up buying a gown on my first visit. Although, the dressing rooms are far too small, and it's mass chaos on a Saturday, I left feeling satisfied and happy with my purchase. I decide...
d because of my easy experience finding my wedding gown, that I would go ahead and choose my bridesmaid dresses from there, too. This experience was exceptionally poorer than when I went to choose my gown. We barely got any attention, but I did end up choosing a dress for my girls at Pearl's Place. A word to those who have bridesmaids that live out of town: They advertise "Free Alterations." Alterations are not exactly free - they are rolled into the price. Most of my bridal party lives out of state, so they gave us a small percentage discount on the dresses since they wouldn't be having them altered there. That's the only positive out come of that experience. Fast forward to today - my fitting for my gown: I left in tears! Again, the dressing rooms are far too small! My dress is voluminous and the fabric is delicate. I'm not a big girl, but because of the small dressing rooms, I was basically in fear of ripping the thing while putting it on in such constricted space. Additionally, the dress they ordered for me was probably a size too big. Because of the volume of the skirt and where it falls on my waist, it makes me look about 30 lbs heavier than I am. I am extremely disappointed; this is not at all how I imagined myself on my wedding day. The seamstress just kept repeating to me that there was nothing she could do about it, because of the way the dress was constructed. I will see how it ends up, but I'll probably have to shell out additional money to take it to a more skilled seamstress. I spent $2000 and am not at all happy with the way the dress looks or the customer service. No one seemed to care that I was upset. I was given a very much "deal with it" attitude. I would never recommend Pearl's Place. And if you do go, do not go on a Saturday!
Response from the Vendor on 01/14/2016
Hello, I am very sorry for any experience problems that you may have had in our store. I want to first respond that we have never, in our 46 years of business, added alteration expense in our pricing. If you compare your gown price anywhere ...
locally you will find that our price was far less and we included alterations at no expense. We do not redesign a gown. As for measurements, we also do not measure big, that is never our policy. Gowns are not custom made to measurements in most designers and are never exact. I am sorry for any confusion but I wanted to make clear that since 1970 we have not charged for alterations and never add to our pricing for that service.
Reviewed On 1/02/2016 by Angell N
I must say my gown was AMAZING !!! My bridesmaids dresses were a great value and elegant . Such a busy bridal shop during alteration time . Best advice call ahead and put your name on the list .... Overall I am pleased with the product and valu...
e from our experience .
Reviewed On 12/27/2015 by octavia T
The day I went looking for my dress i wasn't treated like a bride like i did at other places. I saw other brides drinking champagne having a bride to be hanger on their door and they even rang a bell when she said yes to the dress...NONE of t...
hat was done for me! My dress was beautiful and they promised me a pick up date and I didn't get my dress until a month after the promise date as if they was only just trying to get a sale. Then the seamstress and another employee had a full blown argument in front of me while she was doing my alterations which was very disrespectful then the seamstress told me my dress was going to be ready one day but when i went to pick it up on the date my ticket stated it would be ready it wasn't ready until the day before my wedding when i couldn't even try it on to get the alterations done! I ended up wearing a dress too big at my wedding! I would NEVER use them again!
Reviewed On 12/08/2015 by meg m
We went to look for bridesmaids dresses and received basically no help. One employee there was extremely rude, telling me the dress I had my bridesmaid try on was "so ugly." I had not asked for her advice! She also made a scene when I placed so...
me of the dresses we decided we didn't like back on the rack. I had waited for her to get them from me - not wanting to interrupt her conversation with another customer about American idol - but she never came over so I placed them on the rack so I could continue looking through the dresses. When I did this she immediately stopped her conversation and ran over telling me not to do that again! We found a dress but decided not to buy it from them. Save yourself the trouble and go somewhere else!
Response from the Vendor on 12/09/2015
I am very upset for your experience. I can assure you that this is not our police. We pride ourselves in our help with bridesmaids, that is why we have so many major lines in our store. I would hope you would return and come by and ask for t...
he owners and we will try to make this right.
Reviewed On 11/21/2015 by Knottie1448143858
I was in town to help my niece shop for a wedding dress in November. After reading a few bad reviews about Pearls we weren't sure if we should even look there. As it turned out, we walked in (with no appt.) and had a tremendous experience wit...
h our consultant Lisa. She knew exactly what dresses to pull and really knew "her stuff" Pearls had a good selection for our full-figured bride-to-be and we even said "YES TO A DRESS"! Thanks Lisa and Pearls for making our day!
Response from the Vendor on 11/22/2015
Thank you so much for that wonderful review. We appreciate it and be sure to send us photos of the wedding. Thanks so much.
Reviewed On 10/24/2015 by Knottie02452884
Pearls place has worse and worse customer service every time I walk through the door. Today I went with 5 of my bridesmaids for them to get their bridesmaids dresses fitted to be altered. We got there early, at 9:15, were second in line, behin...
d one lady as they said they can get busy quickly. We waited until the doors open at 945. They had us rush in were grabbing dresses out of our girls hands and giving numbers on slips of paper. They hung dresses on rack, and an associate came and very rudely started rearranging all of the dresses, mixing with other customers. They ended up calling the first lady in line and then called a lady next that was behind all 5 of my girls. This was not right or acceptable meaning we purposely stood outside an hour beforehand, and that didnt even matter because they arranged dresses how they wanted anyway. Then when one of my girls went to get into her dressing room, at a very busy hour, she couldnt get into her room because another girl was in it. All of her clothes and purse, personal belongings were in this room. Something could have easily been stolen. This should have been better managed, if the room was occupied, noone else should have been allowed to enter. I would not recommend any future friends family to this business.
Response from the Vendor on 10/25/2015
I am very sorry for your experience. We do open early on Saturday's for our customers fittings. I do want to mention that we are the only store in our area that does alterations on Saturdays, and for that reason we are very busy on that day. ...
We do suggest that all come for fittings on other days. That is certainly no excuse but we were very short handed on that Saturday as three employees had health issues in their family. I will pass on your message and go over this with all in our store. I do wish there is something we can do to correct this. If you require any other help please email me directly at info@pearlsplace.com and again our apologies.
Reviewed On 10/11/2015 by Carmen N
I absolutely loved my dress!!! Pearl's Place was one of the only places in Louisiana to even have the one I wanted and it was perfect!
Reviewed On 10/03/2015 by Josie S
My consultant at Pearl's Place today was awful!! She told me I could only try on the dresses she pulled and not all the ones I picked because "most brides can handle trying on more than 6 dresses in a day". After I told her I wanted fit and fla...
re she put me in an extreme mermaid. When I told her that wasn't what I wanted she said "well then I guess you don't want fit and flare because that's what this is ". I wasn't allowed to take any pictures and they had all the tags cut out of the dresses so if I liked one I couldn't "identify it and buy it from another boutique." They need to worry more about good customer service and then they won't have to worry about brides wanting to buy elsewhere! Try MaeMe's or Bows and Bustles instead. Much more professional and friendly consultants.
Reviewed On 8/19/2015 by Knottie1439997735
I am the grandmother of the bride and I was present when my granddaughter was shopping for her wedding dress from Pearl's Place. I saw the service she got while there and decided I would shop for my dress there also. Tena was my consultant for ...
my shopping experience and it was very rewarding. She was tireless in bringing me selection after selection until she found the perfect one for me. I truly felt she was not just trying to sell me anything just to get the sale. She was very honest and professional in giving advice and pointers in my selection. I felt she was very knowledgeable in her selections for me as to what would look best on me and compliment my body shape. I cold not have been more pleased with the service and attention I received from Tena. I will recommend her to anyone in the market for formal/wedding attire. She knows exactly what she is doing and she does it very well.
Reviewed On 8/11/2015 by Kaci M
I purchased my wedding dress from here. The sales lady Michelle was so helpful and patient. I had no idea what style I wanted and she pulled several that were very flattering. With her help I found the most beautiful dress and added a belt to f...
inish the look. I went back and purchased my bridesmaids dresses from here again they were very helpful. The seamstress was so great! She did my dress and all of my bridesmaids dresses. Everyone fit perfect and were done in a timely manner. I would recommend them for price style and fittings
Reviewed On 7/21/2015 by Michelle H
I would not recommend shopping here. I felt highly uncomfortable. They kept trying the get my grandmother to tell me I looked sexy. They wanted my cleavage to hang out for days. I want to look beautiful and elegant, not trashy. I cannot believe...
people buy from them.They were very very pushy when it came to selling. They used every sales tactic to try to get us to stay in the store and buy I dress I really did not like at all.
Reviewed On 6/25/2015 by Ashley R
I was super hesitant to travel to Pearl's from AL after reading the reviews, but they were one of the only places in the area to carry the dress that I fell in love with online. I did not have an appointment and arrived early Saturday morning r...
ight before they opened. I was surprised to see a line outside, but my fears were quickly erased as most of the women in line were there for bridesmaids dresses, alterations, etc. I was immediately taken into the bridal department and greeted by Kim and another consultant whose name I can't remember. Kim worked with me and throughout my time there so many other consultants stopped by to provide their input that I had found THE dress! I have been to many shops and felt really sad about not having the so-called "bridal moment" but I definitely had it here. They even dimmed the lights to show me what it would like at the reception. I didn't feel like they were being pushy or hyping me up to make me feel like I looked better than I did or anything (I had friends & my mom there on FaceTime and they agreed it was the best dress I've tried on from the 5 salons I've visited thus far). I kept trying on dresses even though I knew I had found the one and Kim was extremely patient and waited to see what I thought before providing her opinion. Also, I tend to research online to find the prices of the dresses before I go in & I know for a fact she quoted me the retail price of the gown, with no taxes and free alterations. HOWEVER, because I will be moving to the Midwest shortly, I decided not to purchase the gown because of the reviews about brides who purchase gowns from out of state--I really wish I could've chanced it, because Kim (& the other ladies were so amazing) but I was nervous about the negative possibilities. All in all, if you're a Gulf Shores bride, I would definitely visit here. They had a wide selection and were extremely patient and helpful to a bridezilla like me.
Response from the Vendor on 06/26/2015
I appreciate your concerns of us shipping your gown. But we do this all of the time and can save you money if we are just shipping to you. Suggest that you call us at (504) 885-9213 and I will advise Kim of my response to you. Thanks for thi...
s nice review and hope that you will call us back.
Reviewed On 5/06/2015 by Cody P
I purchased my bridesmaids dresses from Pearl's and they were about average for price. They have a large selection. However, I find the staff to be very unorganized and whatever you do, don't go on a Saturday. Also, if something happens and you...
r wedding is pushed back or canceled, make sure your bridesmaids pick their dresses up within the 10 day period. Pearl's doesn't tell you, but your dress will be put back on the floor for sale and you will not receive your deposit back. This happen to three of the four bridesmaids that stood in my friends wedding. They also don't call you give you a heads up that they will no longer be holding on to your dress that you have paid a 50% deposit on. Like I said, I didn't have a problem with my bridesmaids, but I seen two sides to this place of business.
Response from the Vendor on 05/08/2015
As the owner of Pearl's Place, I must respond to this. All of this is not true. We never "put back dresses after 10 days" ever. That is not our policy. What we do is call the bride and ask her to coordinate in advising her bridesmaids that ...
the dresses are in and we would like the individual maids to come in and try on their dresses to make sure all is correct. Then pay the balance and come back,when convenient to get alterations. As for our prices, they are always lower than any store in our area. That also with free alterations, in most cases. I am not aware of any store that has that policy in our state. We call all of the time, before ever removing dresses from our holding area. The above post is totally not true and not our policy, which is one that is used by most stores all over this country. I am sorry for any misunderstanding on this with this valued customer.
Reviewed On 4/27/2015 by Darleen A
You cannot go wrong with Pearl's Place!! They are wonderful, patient, helpful, and a great value! Free alterations!! On a wedding gown! They were extremely helpful with the bridesmaids also. The only thing you have to consider is getting there ...
early on a Saturday. They are very busy on Saturdays (because they are awesome!!) but so worth it. They have so many options and the bridal attendants are not pushy at all. They will be very honest with you when you are looking for your perfect gown.
Reviewed On 3/27/2015 by Katherine C
I recently got married and my entire bridal party used Pearl's place including flower girl, moms and grandmas! People could not stop talking about my dress! Like I don't even think they saw my face people were soo amazed by my dress!!! And di...
d I pick it? Nope. I went to Pearl's and they basically picked for me. I know that today with pinterest and DIY being so popular, brides want to micromanage every detail of everything, but honestly there is a reason these people have been in business so long. They know women's bodies and what works and what doesn't. TRUST YOUR VENDORS. Pearls Place is filled with bridal associates who have been doing this for years. For example, for one of the mom's dresses I thought what they picked was SOOO ugly on the hanger and she tried it on and I was blown away! So I learned my lesson and that was to leave it to the professionals. I was soo happy with the way everyone looked and that's because I trusted that the most popular bridal boutique in the Southeast knew more about weddings than I do. In response to some of the people who have griped about wait times for fittings, just remember that the alterations are free which is basically unheard of. You could go to David's bridal and buy a cheaper dress and pay their astronomical prices for tailoring (which will ultimately make the dresses cost more), but will jaws drop when you walk down the aisle? I know that going to Pearls was the absolute right choice! I just can't even explain how the alterations they did to a dress that already looked great took it to the level of exquisite. I have never felt so good about myself!!!
Reviewed On 1/21/2015 by Angela S
I just didn't get a good vibe from them the moment I stepped in the door. I felt like they only cared about selling me a dress versus actually listening to the style that I was looking for. Needless to say I did not purchase anything from there...
.
Reviewed On 1/18/2015 by Megan E
So I apologize in advance for the long review, but I don't want anyone else to go through what my wedding party and I went through. We were able to walk in without an appointment no problem! But it went downhill from there. I asked the woman h...
elping me not to bring me a lace dress because I have a twin sister who had gotten married the year before in a lace dress and I didn't want to have the same pictures. She disappeared for about 20 minutes, so I started to look at the dresses myself and found one I loved. So we kept it to the side to ask what the price was. She finally came back with about 6 ALL LACE DRESSES! I tried to say something and she told me I had to have an open mind! So when I went to try them on, she left me in dressing room by myself, with no help. It is so hard to put those things on! My sister had to help me. She continued to bring me every dress I asked her not to and left me by myself to try it on. Finally, my sister got fed up and forced her to let me try on the dress I had liked. That was the dress I ended up buying. It was perfect and I loved it so I tried to overlook the awful experience. The price was too good of a deal! The included alterations sound wonderful until you go to the store when it opens on a Saturday because it is first come first serve, and you are 19th in line and have to wait 2 hours! I still cannot figure out when this store actually opens. You have to prepare to give up most of your day. And alterations are stressful and you really don't know if it will work out. Luckily, I was close to the size ordered so I didn't need too many alterations. But every time I went too the store for alterations, there were about 5 other people in line with me that had nothing but awful things to say about their experience with Pearl's Place. Now on to bridesmaid dresses. Again, great price but horrible experience. Two of my bridesmaids were able to try on the dress I liked before they sold the sample. They basically just told me I was SOL. So I had to shop around even more to try and figure out what the best deal was and if I could find a new dress. No go, we just found other places for the bridesmaids to try them on and ordered from PP. They seemed alright until alterations. The zipper got stuck on one of the dresses and it came in like that. They tried to blame it on my bridesmaid several times! They ended up having to order a whole new one because they messed it up so much! Sorry for the book. I have to say I loved all of the dresses we got. But looking back, I would have rather spent a little more money than have such a stressful and all around awful experience. Please don't make the same mistake I did!
Reviewed On 1/15/2015 by Knottie43804815
I heard about Pearl's Place through the gambit. They win the "best of New Orleans" award every year apparently. I had such a good experience using this salon. The owners are there all day every day to answer any questions you may have. The pric...
es are fantastic, especially considering the alterations are 100% free. Not just the 1st, you can come in time after time to have it altered to fit you perfectly and they're extremely kind throughout the entire process. The staff is knowledgeable and while the store is incredibly busy, it's totally worth it. They're busy bc they're the best around in my opinion. 5 stars for this salon!
Reviewed On 12/09/2014 by Catherine L
I had a wonderful experience at Pearls Place each time I went. The staff welcomes you at the door with a smile! The sales person, Ruth, listened to what I wanted and pulled many beautiful gowns to try on. I ended up getting the first dress I tr...
ied! I was so excited--all the sales reps were cheering for me when I found my dress! They were so sweet, happy, and professional! My dress came in two monthes after I ordered! I met the owner this time and she was so sweet and told me how beautiful I looked in my dress! She made me feel special the way you want to feel when you get your dress! A new sales rep. helped me find my veil! She pulled all the veils I wanted to try and was very sweet! I ended up buying my veil from there as well! Pearl Place is busy (which is good) that means they are doing something right! Their prices are AWESOME, service is great, and building is clean! I saw many negative complaints on the knot about pearls place before I went--that I almost backed out of going--MY ADVICE TO YOU IS GO! Do not let anything negative that someone writes discourage you. I am SO happy I did not change my mind. The price of my gown at pearls was over 700 less than another store! Pearls is wonderful! GO, GO, GO! My hometown is 2 hours away from Pearls! Well worth it!
Reviewed On 11/26/2014 by Lisa P
My dress was beautiful and I felt like I got a good price for the quality of the dress. The great thing about Pearl's Place is the alterations are free. But make sure you check and double check their work. I had a few things not done correctly ...
the first time. Also, they don't schedule appointments for alterations, which is not convenient when you work full time. Get there right when they open to be first in line.
Reviewed On 11/24/2014 by Renee B
I went to Pearl's Place because I knew exactly what I wanted and know Pearl's is really well-priced. The dress I bought was about $600 more at another store. The buying experience at first was good, the staff was pleasant, everything seemed pre...
tty simple and easy and I was happy. However, my wedding dress ended up being so short that I had no choice but to wear flats. I was told that my consultant should have know this designer ran a little short and that I would need extra fabric, but they didn't. A small annoyance, but not that big of a deal. My bridesmaids experiences were much more stressful. There was a misunderstanding on Pearl's part about ordering the dresses. After telling me I needed to order by a specific date or my dresses would not be in on time, I got a call TWO MONTHS LATER saying that they hadn't ordered them yet. They said it would be fine, even though 2 months prior I was told if I waited any longer, the dresses would never be in on time. My sister's dress was a disaster (completely defective). Pearl's did the best they could and it wasn't as noticeable, but still not the quality of a $250 bridesmaids dress. Last issue I had - I had to pay extra money on a specific date for a wedding veil because it was a "custom length". I was told it would take 3 months. It literally took like 3 days. I don't understand why they instill this fear of your garments not coming in time when it is apparently not the case. Additionally, when the veil did come in, the next sales girl that was helping me said this was a standard, most common length of veil and not a custom size....so not sure why I had to pay $150 more to "customize" it. In hindsight, I did save money...but I'm not sure it was worth the stress and trouble we had to go through. Piece of mind may be worth checking out another store.
Reviewed On 11/05/2014 by Nataly G
Pearls Place was wonderful to ME (the bride) and by Pearls Place I refer to the manager and the staff (excluding the little spanish alterations lady - I'll get back to her in a bit). When I first went in to look for a dress, my consultant was R...
uth (if I remember correctly) and she was awesome. Then after that, all of my dealings with the staff (fittings, calling in, etc) were positive. They were friendly and helpful. My BRIDESMAIDS, however, had a slightly different experience. It seemed as though the staff always appeared too busy to deal with my bridesmaids. It is my understanding that several of my bridesmaids would call in with questions and the response was generally in a rude tone. And when they went in to either try on or pick up a dress, they received the same attitudes from the staff. Was hard for me to believe at first b/c they had been great to me so I called one day to ask a question and the second I told them that I was the bride, their tone changed to more positive and friendly! The spanish alterations lady was difficult to deal with all around. She was rude and mean. So, I would recommend Pearl's Place just for the bride, not the rest of the party. My dress was beautiful and I continue to receive compliments about it, but I am still bummed about the experiences that my bridesmaids had to deal with.
Reviewed On 9/26/2014 by Gretchen L
My initial experience with Pearl's place was good. The sales lady, Kim, went out of her way to help me find the perfect dress and even had the ivory color I wanted ordered. The good times stop there though. If you buy from Pearl's Place- DO ...
NOT take advantage of their free alterations. My dress consists of two pieces a silk slip and a lace overlay. I am a size 32 A, so naturally the bust of the slip is large. Rather than take that in properly, the seamstress tells me that we need to put cups in so that I fill out the dress properly. She also pins the bottom of my slip and tells me to come back in a month. 9/8/14- 2nd fitting- When I unzip the bag, the dress smells terrible. It smells like it has been around really strong cooking. I immediately alert the salesperson who states she will get one of the owners. The owner comes to me that "they must have steamed the dress, and sometimes this is what the dress smells like after" TOTAL BULLSHIT! While I'm standing on the platform the seamstress tells her assistant (in Spanish) that she had to take the dress home to work on it. The cups she has placed in the dress look ridiculous and the sides of the slip poke out where my boobs are. I ask if we can take the cups out, but she says she will fix how the dress pokes out. The seamstress then starts to take in the sides of the slip- I ask her not to because I feel like the slip is already too tight. She says "No this will be good," I figure she does this all day long so I shut up and don't say anything else. The owner, Jordan, talked to me and assured me that the odor of my dress will be taken care of. 9/26/14-- I go to try on my dress. As soon as I unzip the bag, the curry odor is still there. I closely inspect the hem of the lace overlay, and that does look good. The slip is atrocious. It looked better before any alterations were performed on it. The ridiculous cups are still in place and the sides of the boobs poke out. She has taken the slip in (even though I asked her not to) and it is pulling across the front. The bilateral side seams where the lady had taken the dress in against my will are pulling and crooked. I asked to speak to the owner. It seemed as if no one had even told her about my dress smelling bad from my previous visit. The other owner, elaine, looked at my dress and then went and got the seamstress whose answer to the pulling on the sides was to take it in more! Are you fuc*ing kidding me? Take it in more?! There is some back and forth between the seamstress and the owner, but finally the owner comes to tell me to leave the dress and they will let all the alterations out and I can come back for it next wednesday, October 1st. My wedding is October 11th. After I left, I contacted a family friend who is a dress maker and she advised me to get the dress and bring it in to her and not to let their seamstress do any further harm. I called Pearl's place and spoke with the owner, jordan. I told them that I am going to come get the dress and bring it to a family friend because i do not want their seamstress to lay another hand on it. i also told him that I would like the additional costs of the alterations from the friend paid for by their establishment. He said that they would do that. When I got to Pearl's Place I asked Jordan what I should do about the smell (that he said would be taken care of last month). He said they usually just steam and Febreeze
Reviewed On 8/19/2014 by Amanda F
I used Pearl's Place to purchase my bridal gown and bridesmaids dresses. While my dress shopping experience was wonderful--the associate helping me was fabulous and the selection was ample--the alterations process was absolutely HORRIFYING. ...
We've all heard the saying "you get what you pay for," and Pearl's Place's "free" alterations are just that--WORTHLESS. For starters, I had to shell out $40 for cups to be sewn in my gown with 2 stitches. LITERALLY. Two. Stitches. I also had to pay another seamstress in my hometown to reposition the cups, as the Pearl's seamstress did not even measure/pin the cups in a position where they'd actually support my B cup boobs. Annoying? Yes. Deal breaker? No. I was still optimistic about how my sister's MOH dress would turn out, despite the not-so-stellar reviews I'd heard more than once about alterations at Pearl's. My other girls opted to have their dresses altered closer to home--thank GOD. I should've realized something was wrong when the lady taking my sister's and other maids' measurements rushed through and did not even bother to position the measuring tape where it should've been for accuracy. I'm not a seamstress, but my mom has sewn for the better part of her life, so I know my way around a measuring tape. My sister is at most a size 7--however, the associate helping us insisted she needed a size 10 gown. No big deal--we figured the dresses ran small and it was better to have more than less when it came time to alterations. As we suspected, the dress floated on my sister. Not a problem--that's what "free" alterations are for! Not so much. The seamstress did not even measure as she freely cut the dress and pinned it to "fit." Two weeks later, it was time to pick up her dress. When my sister tried it on, it was so ill-fitting, it was border-line obscene. Her boobs were literally falling out, and the bodice was so tight it couldn't be pulled up to the correct position. It was bad. When I calmly told the seamstress that the dress wasn't going to work for my Catholic wedding, the seamstress proceeded to try and convince my sister and I that "this was the way the dress was supposed to fit" and that it was a "sexy dress." Sexy? Maybe. Hooker? NOPE. Despite my blunt nature, I am not one to cause a scene, so I quietly asked to speak with the owner. When she came, she tried to convince me of the same thing--it was the way the dress was supposed to fit. Long story short, we ended up having to the take dress to another seamstress near my home. She had to completely disassemble the gown and take material from the lining and shawl just to have enough material to fix the disaster of a dress. Did I mention this fiasco occurred about 3 weeks before my wedding? All that being said, I would still recommend Pearl's Place for their selection--they have a great range of options from affordable to high-end, and most gowns are available to try on in-store. However, their customer service on the alterations end is horrible. Trust me, it's worth it to pay someone else to alter your dress(es). They also do not take appointments--it's first-come, first-serve, which is pretty inconvenient if you are traveling from out of town. To have a shot at getting served the day that you want to go--you'd better show up at least 2 hours before opening.
Reviewed On 7/25/2014 by Wendy J
If you're looking for a "say yes to the dress" experience, where you're pampered with wine and cheese, Pearl's Place is not the place for you. If you're looking for great value a place that is budget friendly, definitely come here. I've been ...
to Pearl's Place in the past for a couple of bridesmaids dresses. When it was my turn to get married, I knew this was the place to go. Not only did I order my dress here, but my bridesmaids dresses as well. Free alterations were included in my gown and my bridesmaids dresses. A 20% discount is given for out of town bridesmaids, who can't take advantage of the free alterations. Michelle was the one who helped me pick out my dress. She was friendly and super helpful. It helps to go with some ideas in mind and how much you want to spend. She picked out several dresses to try on, and I ended up going with the 2nd one that I tried on. I didn't expect that finding the one would be so simple. Because they offer such great value, the store can be quite busy, be prepared to wait. I recommend avoiding Pearl's Place on a Saturday. Go during the week if you want faster service. So, if you're looking for a place to save money, and you don't need the princess treatment, I highly recommend Pearl's Place. My dress was $400 under retail price, and I saved money with their free alterations. Another budget saving tip: only get your dress from Pearl's Place. Their accessories are highly marked up. You're better off getting accessories such as your veil and sashes online from vendors on Etsy.
Reviewed On 7/22/2014 by Irena S
I was not going to post this, in fact I was not going to order a gown as my wedding is over a year away. I live out of town and in New Orleans. I went to Pearl’s Place to pick up my bridesmaid gown, which they altered. Every time I have been...
in the store everyone is so friendly. If you try on bridal gowns, they help you into a gown and help you take it off. No other store around them and there a few within several blocks give that type of service. I also was amazed at their very fair pricing. One of the bridesmaids in my bridal party received her dress and it was three sizes smaller then she needed as she was now pregnant. One of the owners, Elaine, explained that they could order another dress quickly but could not return the original dress, but they would give her a discount. They received the dress in two weeks, which is amazing and we will walked down the isle and all looked great. So I ordered my wedding gown there. I also live in New York and have visited all of the stores that you see on television. No store was as professional and helpful as Pearl’s Place. I now apologise for my grammar and English as I am from far away, but I really want to praise Pearl’s Place. I also suggest that when you are bridal gown or bridesmaid shopping you need to visit that store. I would gladly give them ten stars.
Reviewed On 7/21/2014 by Michele S
My mom (mother of the bride) purchased her dress from Pearl's Place, even though I had no intention of purchasing any dresses here because of past experiences there, it was the only place that carried the designer that she wanted. The dress cam...
e in and they obviously did not order the proper size for her measurements because the dress was very tight and uncomfortable. My mom would like to be able to breathe in her dress! The person helping her proceeded to ask her if SHE WAS GOING TO LOOSE ANY WEIGHT?? And also offering some sort of girdle as if she wanted anything to make her even more uncomfortable in the already very tight dress. By no means is my mother overweight and had not gained a pound since she was measured for the dress. The dress could not be taken out as the type of lace that it is made out of could not be altered. I just can't believe the audacity! You don't alter your body to fit in a dress, the dress is supposed to be fit for your body. How unprofessional!
Reviewed On 7/15/2014 by Kristina S
After searching and trying on gown after gown, we decided to go to Pearl's Place in New Orleans and thank goodness we did. I found my dress within 30 minutes of being there. Melissa helped us and was so helpful. We went on a Saturday, which ...
is their busiest time. If you go right when they open at 10am, like we did, it's not too bad. We were in and out with an hour. I was told my dress would take up to 6 months to come in but it only took 4! They were also so helpful and friendly when I went to pick it up!
Reviewed On 7/15/2014 by Maria L
Seriously the worst customer service I have ever experienced. They ordered the wrong dress, were extemely rude about it and continously blamed it on us. They refused to exchange the dress, even after we offered to pay a $50 rush fee. There is a...
reason these people have so many terrible reviews. Please do yourself a favor and look elsewhere for your special day. We're wishing we would've listened to the bad reviews.
Reviewed On 7/09/2014 by Rachelle W
I got my bridesmaid dresses from Pearl's Place. They were very friendly,and did free alterations. Every time I would go or call the store they would help me with any question or concern I have.
Reviewed On 6/29/2014 by Rhondalyn L
LOVE this place!! Found my PERFECT wedding dress at this store. The ladies that work here are fantastic & willing to help the best way they can!! I would recommend this place to anyone!! I had so many compliments of my dress! This place is also...
reasonable for prices!
Reviewed On 6/11/2014 by a member
I waited until 5 months before my wedding to get my dress. The staff was patient and quick to ensure that the dress would be ready on time.
Reviewed On 6/07/2014 by Mallory L
Ruth helped me find me dress, she had the time and patience to deal with me and my entourage and gave me her honest input (whether you want it or not you're getting it which is best in my opinion). I found the perfect dress with her help!! T...
ena helped my mom find her dress and she tells you like it is but she is so sincere and hilarious!!! She definitely made our trip here well-worth it, and she helped my mom pick out a GORGEOUS backless dress that my mom never would have worn in a million years, but with Tena's convincing and contagious attitude my mom bought it and my mom looks amazing and gorgeous in that dress!! They were all so so so friendly and helpful here! I highly recommend Pearl's Place!!! Not to mention they do FREE alterations!! ;)
Reviewed On 5/19/2014 by Cindy B
I bought my wedding dress and my bridesmaids also bought their dresses from Pearls. They are fairly easy to work with and have a friendly staff. The wait time on the other hand is crazy for alterations. On one of my 3 fittings I waited 5 hours ...
and I arrived at 9:50 a.m. It's truly exhausting to sit and wait all day.
Reviewed On 5/13/2014 by Rachel A
Pearl's Place is fairly easy to find, just off a major highway and open seven days a week. There selection is ginormous and their attendants are friendly and know their stuff. They have decent prices, are willing to negotiate and alterations ar...
e included in the price. However, they are always busy! Be prepared to spend the better part of your day there!
Response from the Vendor on 08/19/2015
Thank you very much for your com