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Wedding DressReviewed on 5/13/2014 Rachel A
Pearl's Place is fairly easy to find, just off a major highway and open seven days a week. There selection is ginormous and their attendants are friendly and know their stuff. They have decent prices, are willing to negotiate and alterations are included in the price. However, they are always busy! Be prepared to spend the better part of your day there!
My experience with Pearls PlaceReviewed on 12/09/2014 Catherine L
I had a wonderful experience at Pearls Place each time I went. The staff welcomes you at the door with a smile! The sales person, Ruth, listened to what I wanted and pulled many beautiful gowns to try on. I ended up getting the first dress I tried! I was so excited--all the sales reps were cheering for me when I found my dress! They were so sweet, happy, and professional! My dress came in two monthes after I ordered! I met the owner this time and she was so sweet and told me how beautiful I looked in my dress! She made me feel special the way you want to feel when you get your dress! A new sales rep. helped me find my veil! She pulled all the veils I wanted to try and was very sweet! I ended up buying my veil from there as well! Pearl Place is busy (which is good) that means they are doing something right! Their prices are AWESOME, service is great, and building is clean! I saw many negative complaints on the knot about pearls place before I went--that I almost backed out of going--MY ADVICE TO YOU IS GO! Do not let anything negative that someone writes discourage you. I am SO happy I did not change my mind. The price of my gown at pearls was over 700 less than another store! Pearls is wonderful! GO, GO, GO! My hometown is 2 hours away from Pearls! Well worth it!
Finally Found It..Reviewed on 2/23/2014 Courtney H
Michelle at Pearl's Place was such a wonderful help! She helped me find my perfect dress that I have been searching high and low for. The store was getting ready to close and she did not care, she helped me anyways. We did not feel rushed by her and I was finally able to say YES to MY dress! She accessorized it perfectly and I loved everything she suggested! Thank you so much Michelle!!
After looking all over Baton Rouge for a dress my sister suggest we head to pearls. Although we did have to wait two hours to be helped because they only take walk ins the staff was very friendly and helpful. Prices are wonderful!!
My experience started off well. It was a Saturday and they were indeed a mad house but I didn't mind waiting my turn. The saleswoman listened to my likes and dislikes and price range. I saw a dress on the door of another dressing room and asked if I could try it on. She told me it was about $1500 out of my price range but she had something similar. I FELL IN LOVE with this dress. It was brand new to the shop and they all commented on how well it fit and how beautiful it was. My order was taken down on an index card (don't we live in 2016?) but I was too excited to care. I purchased the dress that day walking out ecstatic. That was the last time I walked out of this shop happy. I intended to bring my dress in for alterations the weekend that mother nature happened and my home parish flooded. When I called the shop they were very unsympathetic in the fact that we could not get there due to flooding and told me my dress HAD to be there the following weekend and even then they could not garentee the alterations would be done in time for my wedding. They also refused to make an appointment for me the following weekend to ensure I was seen. I was distraught! Being a pageant girl, I've been around my fair share of dresses and alterations. I knew exactly what I wanted done to the dress but the saleswoman, Courtney, was adamit that they could not and would not be done then instead rudely insisted I needed to order a bigger size. It took 3 months for my dress to come in initially but she promised it would be there the following week and that the alterations would be done in time for my bridals (glad to know since the week before when we were flooded that wasn't the case). I left in tears not knowing if my dress would be ready in time, due to conflicting statements from workers, and that they basically implied I had gained weight. The dress came in, I went for alterations and was given the date to come back. The day before the date given, I called to ensure my dress was ready and was told yes. I left work early on a Friday to pick up my dress. When I got there to try it on only half of the alterations were complete and there were still pins in the dress (pins that wouldn't have been necessary had I kept my original dress and not ordered a bigger size). I was also told the dress was steamed. Let's just say a 2 yr old could have done a better job. They were okay with telling me I had to come back AGAIN so she could finish. NOT happening since we drive over an hour to get there each time. I insisted it either be finished that day or I was taking it regardless and would have it finished elsewhere. The seamstress had all kinds of excuses but told me she would have it finished that day. As soon as I walked away she began helping someone else! We waited 30 minutes before my mom had to go find out how long before we could have the dress. No one seemed to know what she was talking about. Finally, we were told we could leave and come back before the store closed to pickup the dress. Glad we didn't have other plans! At 4pm I walked back in to get the dress and was asked to try it on again. NO WAY IN HELL! If the alterations still aren't right I'll be bringing it to my seamstress and PAYING for more alterations. I'm so glad to be done with these rude, unorganized and inconsiderate people. Stay clear if you're looking for the "magical" dress experience!
I really wanted to like Pearl's Place, both of my older sisters bought their dresses from Pearls, but that was over ten years ago, and things seem to have changed. They have a ton of dresses and do free alterations, which is amazing, but the service there was so bad that I have to give it one star. I went three separate times. The first was horrible! It was on a Saturday, which I recognize is the busiest day, but their website said they didn't take appointments (turns out they maybe, sort of do?) so I didn't really have another choice. We waited for almost an hour, which I didn't mind, and spent the time coming though the racks of hundreds of dresses, all of which are in plastic, so its not easy to see them. When the consultant finally called my name, she didn't ask me anything about the wedding or what I wanted, she just said "what do you want to try on first?" Since there were several hundred dresses, I thought this was kind of a crazy question, but my friends were able to pull a few from the racks that they remembered us liking. The woman was so rude. She mentioned several times how close she was to being off and how everyone needed to hurry up. She did not help with the dresses at all, my friends got them form the rack, carried them to me, then helped me put them on. I wasn't expecting anything fancy, honestly,but in a store with that many dresses, it seemed reasonable to expect some guidance. Overall, it was terrible and I couldn't wait to be done with it. It really took the fun out of it. The second time I went was a totally different story. I was with my family and wanted to show them just one dress that I had liked from the first time. Again, it was a Saturday and super busy, but I found a lady and asked if I could just try on the one dress - I had located it myself. She was very sweet and let me slip in a room. After she saw me int he dress, without asking, she started pulling other similar dresses for me to try. Although I didn't decide on any of those dresses, this visit may have changed my mind if not for the fact that... I went back a third time, on a weekday, when it was very slow and was unlucky enough to get the same lady from the first appointment. I should have just asked for someone new, but I'm polite and didn't. Again, it was a terrible experience and I refused to go back again. There are no less than three bridal stores within a mile that will treat you so much better, and for a similar price. Do yourself a favor and go to one of those.
The staff at Pearl's Place knew exactly what I would love based on my description and vision in my head. I got the opportunity to work with Lisa and wound up purchasing the very first dress she pulled for me. I couldn't have had a more perfect and relaxing experience.
My dress from there was stunning and affordable. I popped in there without an appointment to try on dresses and had 3 girls drop what they were doing to help me. They were friendly and made my experience special. From there I found them to be somewhat difficult to deal with. I had a hard time getting someone to call me back and my dress came in late (which they gave me attitude about) and wasn't ready the day it was supposed to. They did solve the problems efficiently I just didn't like how I felt like it was my fault things weren't done on time. But sometimes people just have a bad day, so I would still recommend them because their dresses are beautiful and priced well. Just make sure you have plenty of time before your wedding!
I looked all around the state of Louisiana to find THE dress and found it here. I absolutely love my dress. The reason I am only giving 4 stars is because of how tricky it was to work with them. Here goes: 1) They guarantee free alterations but in reality it's singular...not plural. You only get one alteration, that's why it's free. 2) They ask you to setup an appointment for your alteration and fittings. There are no appointments. You have to show up the day you commit to at least 1.5hrs before they open. Someone happened to tell me about it so I didn't have any issues thanks to that, but a lot of other women did. I live 3.5hrs away from Metairie so my mom and I decided to stay the night before and show up nice and early. Thank goodness it worked out each time because I was always the 2nd one there...can't imagine how long the girl before me had been there. After the 4th person things start to fall apart pretty quickly in the shop so show up early. It's worth it! 3) You have to call a week before your wedding and ask them to steam your dress. Not sure if this is how it works everywhere but as a business professional I would think they would take the initiative on this front and be proactive about it. Because isn't that what customer service is all about? Overall, a lot of waiting but expect to find an amazing collection of dresses. It's so worth it.
We made an appointment here against the advice of numerous people. My sister is LDS and needed a modest dress. She found several dresses in the Allure Modest line and according to Allure's website, Pearl's was the only place close to us that carried that line. We made our appointment for 11:30 on a Saturday. We arrived at 11:20 and signed in. We were told to have a seat and wait. (We ended up standing since the only place to sit was where brides were trying on dresses and the seats were occupied by family members of said brides.) My sister overheard the staff mumbling that they didn't know why someone scheduled appointments between 11 -12 because they "can never get to them." We finally got a stylist at 12:15...45 minutes after our appointment was supposed to start. My sister showed her pictures of the dresses she liked and the stylist promptly told us they didn't carry that line. When we told her that Allure's Website and their own website said they carry it, she told us "We carry the Allure line, but not all of the Allure line." We should have left then, but she said she could put my sister in a couple of dresses that the modest line dresses were based on so we stayed. BIG mistake. The two dresses she pulled were no where near what she wanted. (I had the Allure website up on my phone and what the website said the modest dress was based on was NOT what this girl was showing us.) The stylist could clearly see my sister's frustration and told her "look, there just isn't a demand for modest dresses so we don't carry them." I told my sister to get dressed and we left. I felt like this stylist gave up on making a sale when she saw what my sister wanted and didn't even try to show her anything that could possibly be altered. We went to The Bridal Boutique by Maeme's and worked with Hillary. She knew exactly what my sister needed and was able to pull dresses that were VERY close to what she needed & wanted. The customer service we received from them was heads and tails above what we received at Pearl's. They even took her to their computer and pulled up the Venus Temple line and showed her dresses they could order for her. We also visited Bustle's and Bows. While they really didn't have anything close to what she wanted, the stylist still tried and was very sweet and helpful.
Pearls place has the widest selection of wedding gowns for you to try on. They are a tad bit expensive but these are designer gowns here people! What was rediculous is my dress was 4 sizes too big and had to be altered several times. Before I took my pre-bridal pictures they gown was still to big but I had no choice I had to take the gown. I asked if I could bring the gown back to be altered after I took pictures and I was assured that I could. Well I did just that and was told my dress could no longer be altered because they don't alter dresses because of weight loss?!?!?! I had a total breakdown. That wasn't it though, my mothers dress, that came in a month after they told her it would was also too big. We picked it up on Feb 2nd, my wedding was on March 18th mind you, and took it home because we had no time to get it altered. We were told that we could bring it back on the allotted days of the week to get fitted. Well we did that and one of the rude ladies said that the paper on the front of the dress said that we should have brought it back on Feb 2nd!!! That was the date we picked it up! I loved my gown it was beautiful and so was my moms. If you want a beautiful dress with a handful of attitude then this is your place. They ladies that actually finds your dress for you are great. It's just the one that is behind the desk for pick up or drop off that was horrible.
While I didn't find my wedding dress here I did shop here for my dress. Even though it was busy they treated me with respect and took their time fitting me in gowns. I would highly recommend coming during a week day rather than on a Saturday to avoid the crowds. I did come back and purchase my hair piece, a bracelet, earrings, and my first dance dress. The accessories they have were high quality and they gave me very good prices. I ended up ordering one of their evening wear gowns and getting it altered into a tango dress for our first dance. It worked perfectly and the dress arrived several weeks before the quoted delivery date.
Pearl's Place has a great selection of dresses, and I found my dress here, mostly because I had already tried it on at another salon and was ready to purchase it that day. Pearl's Place can seem very chaotic, but their employees are can be very helpful and friendly (I loved the woman I worked with). However, I had much nicer bridal experiences at the other salons I went to, and I felt like I had little to no privacy while trying on the dresses in their very small dressing rooms. I am also a little disappointed with their alterations team. I was under a tighter alterations schedule, yet would have to continually ask for things to get done that we had discussed at earlier appointments (such as getting cups sewn in- and they were more like pinned on then sewn into my gown). If you want a good selection and are ready to purchase a dress, this is a great salon, but if you want a more personalized bridal experience, go to another salon.
I was at Pearl's Place searching for my bridal gown a few times, and had good experiences each time. I did not end up getting my dress there, but that had nothing to do with my experience as it was great. Everyone was friendly and welcoming, including the scheduling process when I spoke with Jordan. The first time I went was on a Saturday, actually just to look around as I knew it would be busy. Courtney greeted me and was so kind, and I decided to wait and had a great experience with Jessica. I went back weeks later and Pearl's place was so accommodating to squeeze me in when my mom was in town, and also let me come back the next day to show the dress I loved to my friend. They were very patient with me being indecisive, and never pressured me to make a decision, only letting me know about timing to be realistic. On those other occasions I had Kim and Lisa, both very patient and made me feel comfortable. The staff at Pearl's Place take the time to help you, and understand this is a big decision. I will definitely recommend that people go to Pearl's Place, and plan to return for some accessory shopping.
Unfortunately my experience at Pearls place was not as pleasant as my other vendors. I decided to purchase my bridesmaids gown from them. The gowns came in on time however lot of delays with the seamstress cause myself and bridesmaids to be stressed. The staff never took ownership for their mistakes. For ex. My out of town bridesmaid came to get alterations and dress got lost and was never altered. Of course they never apologized. For her 2nd alteration, we asked questions to the staff and instead of them addressing the concerns we had, they called a male worker to stand and stare at us while we waited for them to find the gown again. The seamstress is by far the rudest I have ever come across. She is very abrupt and rushed 3 of my bridesmaids to take gown that were not altered properly. One bridesmaids got so frustrated with her attitude she took her dress home and got it fixed by another seamstress. They definitely don't go the extra mile. I will never recommend them to a single soul! This was by far my worst and most stressful vendor. Sharanie
I went to Pearl's Place because it was recommended by a woman who worked at David's Bridal, I couldn't find what I wanted there so she suggested Pearl's because they have more unique dresses. When I called to make an appointment the lady over the phone told me I did not need one and said I could jut come in, I felt that was a little strange. When we arrived there the place was a zoo. I had to sign in and I waited aimlessly for 3 hours, they had no waiting area or seats. I finally got sick of wasting my Saturday and got up and left. Not very good customer service, I wasn't even acknowledged, the selection was good from what I saw. I wont go back though.
Pearl's Place is the only bridal shop I visited, and I ended up buying a gown on my first visit. Although, the dressing rooms are far too small, and it's mass chaos on a Saturday, I left feeling satisfied and happy with my purchase. I decided because of my easy experience finding my wedding gown, that I would go ahead and choose my bridesmaid dresses from there, too. This experience was exceptionally poorer than when I went to choose my gown. We barely got any attention, but I did end up choosing a dress for my girls at Pearl's Place. A word to those who have bridesmaids that live out of town: They advertise "Free Alterations." Alterations are not exactly free - they are rolled into the price. Most of my bridal party lives out of state, so they gave us a small percentage discount on the dresses since they wouldn't be having them altered there. That's the only positive out come of that experience. Fast forward to today - my fitting for my gown: I left in tears! Again, the dressing rooms are far too small! My dress is voluminous and the fabric is delicate. I'm not a big girl, but because of the small dressing rooms, I was basically in fear of ripping the thing while putting it on in such constricted space. Additionally, the dress they ordered for me was probably a size too big. Because of the volume of the skirt and where it falls on my waist, it makes me look about 30 lbs heavier than I am. I am extremely disappointed; this is not at all how I imagined myself on my wedding day. The seamstress just kept repeating to me that there was nothing she could do about it, because of the way the dress was constructed. I will see how it ends up, but I'll probably have to shell out additional money to take it to a more skilled seamstress. I spent $2000 and am not at all happy with the way the dress looks or the customer service. No one seemed to care that I was upset. I was given a very much "deal with it" attitude. I would never recommend Pearl's Place. And if you do go, do not go on a Saturday!
Loved my gownReviewed on 1/02/2016 Angell N
I must say my gown was AMAZING !!! My bridesmaids dresses were a great value and elegant . Such a busy bridal shop during alteration time . Best advice call ahead and put your name on the list .... Overall I am pleased with the product and value from our experience .
HORRIBLE SERVICE!!Reviewed on 12/27/2015 octavia T
The day I went looking for my dress i wasn't treated like a bride like i did at other places. I saw other brides drinking champagne having a bride to be hanger on their door and they even rang a bell when she said yes to the dress...NONE of that was done for me! My dress was beautiful and they promised me a pick up date and I didn't get my dress until a month after the promise date as if they was only just trying to get a sale. Then the seamstress and another employee had a full blown argument in front of me while she was doing my alterations which was very disrespectful then the seamstress told me my dress was going to be ready one day but when i went to pick it up on the date my ticket stated it would be ready it wasn't ready until the day before my wedding when i couldn't even try it on to get the alterations done! I ended up wearing a dress too big at my wedding! I would NEVER use them again!
We went to look for bridesmaids dresses and received basically no help. One employee there was extremely rude, telling me the dress I had my bridesmaid try on was "so ugly." I had not asked for her advice! She also made a scene when I placed some of the dresses we decided we didn't like back on the rack. I had waited for her to get them from me - not wanting to interrupt her conversation with another customer about American idol - but she never came over so I placed them on the rack so I could continue looking through the dresses. When I did this she immediately stopped her conversation and ran over telling me not to do that again! We found a dress but decided not to buy it from them. Save yourself the trouble and go somewhere else!
I was in town to help my niece shop for a wedding dress in November. After reading a few bad reviews about Pearls we weren't sure if we should even look there. As it turned out, we walked in (with no appt.) and had a tremendous experience with our consultant Lisa. She knew exactly what dresses to pull and really knew "her stuff" Pearls had a good selection for our full-figured bride-to-be and we even said "YES TO A DRESS"! Thanks Lisa and Pearls for making our day!
Pearls place has worse and worse customer service every time I walk through the door. Today I went with 5 of my bridesmaids for them to get their bridesmaids dresses fitted to be altered. We got there early, at 9:15, were second in line, behind one lady as they said they can get busy quickly. We waited until the doors open at 945. They had us rush in were grabbing dresses out of our girls hands and giving numbers on slips of paper. They hung dresses on rack, and an associate came and very rudely started rearranging all of the dresses, mixing with other customers. They ended up calling the first lady in line and then called a lady next that was behind all 5 of my girls. This was not right or acceptable meaning we purposely stood outside an hour beforehand, and that didnt even matter because they arranged dresses how they wanted anyway. Then when one of my girls went to get into her dressing room, at a very busy hour, she couldnt get into her room because another girl was in it. All of her clothes and purse, personal belongings were in this room. Something could have easily been stolen. This should have been better managed, if the room was occupied, noone else should have been allowed to enter. I would not recommend any future friends family to this business.
Wedding DressReviewed on 10/11/2015 Carmen N
I absolutely loved my dress!!! Pearl's Place was one of the only places in Louisiana to even have the one I wanted and it was perfect!
My consultant at Pearl's Place today was awful!! She told me I could only try on the dresses she pulled and not all the ones I picked because "most brides can handle trying on more than 6 dresses in a day". After I told her I wanted fit and flare she put me in an extreme mermaid. When I told her that wasn't what I wanted she said "well then I guess you don't want fit and flare because that's what this is ". I wasn't allowed to take any pictures and they had all the tags cut out of the dresses so if I liked one I couldn't "identify it and buy it from another boutique." They need to worry more about good customer service and then they won't have to worry about brides wanting to buy elsewhere! Try MaeMe's or Bows and Bustles instead. Much more professional and friendly consultants.
I am the grandmother of the bride and I was present when my granddaughter was shopping for her wedding dress from Pearl's Place. I saw the service she got while there and decided I would shop for my dress there also. Tena was my consultant for my shopping experience and it was very rewarding. She was tireless in bringing me selection after selection until she found the perfect one for me. I truly felt she was not just trying to sell me anything just to get the sale. She was very honest and professional in giving advice and pointers in my selection. I felt she was very knowledgeable in her selections for me as to what would look best on me and compliment my body shape. I cold not have been more pleased with the service and attention I received from Tena. I will recommend her to anyone in the market for formal/wedding attire. She knows exactly what she is doing and she does it very well.