I have spent a lot of time thinking about the review I would want to leave and how to leave a fair review for this company. First off, the owner Chad is very engaging and nice to talk to. He is the only person you talk to until the week of your... wedding when you have a chance to talk to your assigned DJ. We went with DJ John, who Chad recommended to us.
Things started going south when we talked to John on the Monday of our wedding week. He too was nice enough on the phone, but made a few concerning statements that I now really wish I had followed up on. For instance, several times on the phone meeting he mentioned that he may ask us if we wanted to end our reception early because we had a smaller wedding (50) and in his experience small groups don't usually like to dance. He didn't ask us about our style of music, or the vibe we were going for. We filled out the timeline of our event on the website, and also filled out the "do not play list" and "definitely play list" of songs that were important to us, as requested by Owner Chad. During the phone meeting, DJ John told us not to fill these out much because he plays all of the "standard" reception songs anyway. We do not like Cupid Shuffle or the "standard" wedding songs, but he didn't seem to really understand that. so we went ahead and provided a thorough list of the songs that our family and friends like to listen and dance to. On our wedding day, John FLAT OUT IGNORED these lists. When Cupid Shuffle came on, my friends actually looked at me and said "you hate this song, didn't you ask not to play this," but it was already playing and I wasn't going to be THAT bride so i let it go. He also DJ'd our ceremony, where our recessional song wasn't even started playing until we we already back down the aisle. My husband missed seeing my father daughter dance, and almost missed the dance with his mom because DJ John didn't think to make sure we were back from using the restroom after dinner before he announced the songs. And again, during our reception, he stopped by to remind us that we could end the reception early if we wanted, just let him know. He didn't really emcee, mostly sat behind the computer playing his preferred playlist of songs throughout the night and announcing the events as they occurred. There were songs that were important to my family that were on the "definitely play" list we provided and they never got played. My mom later told me that she wanted to make song requests, but because of how disengaged he was, she actually felt that he was unapproachable and didn't feel comfortable asking. Yes, we should have been more assertive, but the night goes by so quickly and I had no idea that he wasn't going to play any of our "definitely play" songs until it was too late.
My husband did contact the owner and talked with him about our experience, and Chad was receptive to him and said that he was surprised and DJ John must have been having an off night. unfortunately using this company was the biggest regret of my wedding and 2 months later I still get upset thinking about the moments that we missed dancing to OUR favorite songs.