I’ve held off on writing this because I truly want Emily and her business, Petal & Stem, to succeed, but my experience was disappointing.
At first, Emily was enthusiastic and atte...ntive, especially when it came to working within my budget. However, as the wedding approached, several key details we discussed didn’t make it to the day. For example, the card box she assured me would be provided was missing, and when my bridesmaid called her about it, Emily denied forgetting it, leaving us to scramble for a solution. I had also specifically requested candles for our memorial table and a basket of flowers for our welcome sign—neither of which showed up despite multiple reminders.
The bouquets were another disappointment. My bouquet and the bridesmaids were supposed to incorporate blue accents, but this detail was overlooked. Additionally, Emily miscalculated the number of bud vases needed for our tables, which resulted in me being overcharged. I caught the mistake myself and had to bring it to her attention.
What stood out most was that Emily left the venue without checking in with me—the bride—to confirm everything was set up as planned. This, combined with the missing details, made me feel like just another transaction in a long list of clients, rather than someone whose special day truly mattered.
While there were moments of beauty, like the seating chart, the overall process felt rushed, disorganized, and underwhelming for the amount of money I paid. I hope this was an isolated experience, but I cannot recommend Petal & Stem.