Petit Fleur Events

after they postponed due to COVID. Kiara was a very stressed, and aggressive client when she initially reached out, as she voiced her frustration in having to postpone her “dream wedding”. Since a few of her original vendors weren’t available for her new date, she asked if I could pick up the pieces and design her event. Despite what I was told by her original vendors about her behavior, I agreed, as I felt she just needed help regrouping. Kiara never expressed she was upset. Kiara constantly thanked me for my help, and support. We exchanged over 200 emails in 6 months, in addition to several meetings. I worked very hard for her. Kiara told me she was very happy with everything on her wedding day. It was 3 months later that we received this review. After receiving her proposal from us, Kiara provided us with copies of the original proposals from her previous vendors and asked to add those services to our contract, so I could handle the execution. After I contacted each vendor, and added those services to our contract, she was shocked by the added cost, which was bizarre, since it was her who sent me, her original contracts, reflecting cost. Nonetheless, we discussed changes she could make to be cost effective, and that was that. As for Utsav Event Planners, I have worked with them for 15 plus years. They are renowned in the Indian community, and I have referred them dozens of times. Their services were not part of anything Kiara paid us to provide. I facilitated a meeting with them to select her rentals, as a courtesy, since she lives in Georgia. There was a breakdown in communication with Utsav about 10 days before the event. I reached out to Utsav to see if I could help finalize Kiara’s rentals on her behalf, and when I too did not hear back, I encouraged Kiara to use another vendor, and gave her options, and a solution. She insisted on using Utsav, because of these four specific chairs she wanted in her mandap. Unfortunately, Utsav did not provide those four chairs, and did not send their crew back to remove the mandap after the ceremony, so that the reception could be setup. When we heard Kiara’s day-of-coordinator say, it was not something she “was paid to do” when told of the situation, I instructed MY team, to break down and remove her mandap, so her reception could be set-up. I never told Kiara that, nor charged her either. I had her best interest at heart, and just wanted to get it done. No one is bullying, bribing, or harassing Kiara. I feel it is clear, to any normal person this review is not to warm other clients about us. It is a clear act of malicious intent to cause the most humiliation, and reputable damage, she can. Kiara’s original review was full of defamatory lies. You can legally leave a review, ONLY if it is non-defamatory. It must be true, and you must have corroborating evidence to support your claims. Upon her review, I immediately reached out to Kiara and asked to have an adult conversation, so I could hear her grievances for the first time. I offered to refund her original $500.00 retaining fee as incentive for her feeling our client experience did not surpass her expectations. All things a company does for a dissatisfied customer. Since Kiara did not respond to my email, she left me with no choice but to send a legal request to remove the lies from her review, which she subsequently has done. Kiara has yet to leave a review for Utsav Event Planners on their public platforms regarding their services. Only on my company’s platforms, when I had no control over what they did.

cluded at the bottom of the original proposal and was not factored into the cost or part of the deposit and contract pricing. Allyson was not sure if it would fit her budget, so I put it at the bottom for her information, well below the financial breakdown of the costs. It was not until our 60-day design meeting that she asked about the drapery again. I said it might be a bit late to find a vendor for the drapery but would get right on it. I found a vendor, had a drapery package designed and a contract for it drawn up within a day, and Allyson still passed on adding the drapery due to cost. I am not sure what more I could have done. It is common practice to show clients rental options for different vessels, candles, and rentals at their mockup meeting, which was done for Allyson. Allyson did want to pay for a breakdown or rental pickup at the end of the event and wanted single use votive candles that were disposed of at the end of evening. That is what she received. She was also allowed to keep $300.00 worth of cylinder vases, so she didn’t have to pay for a late-night pick-up fee, or drive to Ferndale to return them. We discussed all of this at length, and it was clearly listed on her itinerary of services. Again, I have apologized to Allyson for the confusion on what candles she thought she purchased. In our email thread, there were different versions of the itinerary throughout it. It was a simple email issue that was corrected when I started a new email thread. I apologized to Allyson that my emails were coming across as rude that day, there were a lot of emails going back and forth, and I couldn’t give her any other results than I already was. She herself said I emailed her for hours, so I was doing all I could to resolve her concerns. I have reached out to Allyson to apologize and give her an opportunity to talk to me, as this review was how I found out she was upset. I thought I had resolved everything and that she was happy, as she had said she was. I am glad Allyson loved her flowers. We are grateful to have been a part of their special day.