We initially decided to do our wedding at Petruzzello's because we heard good reviews about their food. The owners are not the friendliest and once they have your money they are n...ot interested in accommodating your needs any further.
Our first complaint is how we were put on an abnormal payment plan. We had booked our wedding 8 months from the date and the initial contract clearly stated that an initial security deposit is due at signing, 35% due four months prior, and the remaining amount due 2 weeks prior to the wedding. When we went to sign the contract a few weeks later the terms miraculously changed to where they put us on a PAYMENT PLAN that we did not ask for. We found that to be condescending, but convinced ourselves to not think anything of it.
We did not see many issues during the planning stages as we planned most of our wedding by ourselves. Toni, the main organizer, was very responsive in answering our questions and we would like to believe some of the negative actions we experienced from her was due to orders from management. Kim, who also helps with booking, is very rude. There's no other way to put it. Michael (Mahmoud) appears to be friendly, but he was not truthful to his words at all. The owners, one named Donna, refused to speak to us and were very unprofessional.
Our biggest issues came the day of the wedding. See below:
1) Our parents approached us the day after the wedding and said Petruzzello's was FORCING guests to pay for valet parking. This was never discussed in the agreement and was supposed to be optional, however, many guests informed us that valet took over the entire parking lot and left our guests with no other option. This definitely disappointed us.
2) We must admit the food was good and our guests thought the same. However, they had promised that the food would be replenished throughout dinner since it was the family-style dinner, but they only brought one serving to each table. In addition, many guest complained that the drinks served were very WEAK. We purchased the superior bar option, but they definitely didn't provide premium service. To make matters worse, our bar was supposed to be open all night but they closed it down about 30 minutes before our actual close time.
3) This is was the absolute last straw for us. We had left some items at the establishment and had let management know we would like to pick them up upon returning from our honeymoon. They agreed. Now upon returning, management gave us the run around about where our items were and completely brushed us off when we asked to talk to the owners. The owners informed Toni to notify us that they will NOT be talking to us and that, "This subject needs no further discussion". We were completely shocked that the owners of such an establishment would not even take our call to even say they were sorry about the mishap. This truly shows that their customer service is not at the top of their list.
We would like to disclose that Toni was very helpful throughout the process. In summary, the food was good, but the trouble that we went through was not worth it. Ultimately, we would not recommend Petruzzello's to do your wedding, unless all you care about is the food.