Pine Barn Inn

on your recent marriage. We always take reviews to heart as they are the best way for us to see where we can improve, which is something that we do not take lightly. We were extremely concerned reading your review as Kendra has executed and planned over 50 weddings for us and this is the first time that we’ve had this type of feedback. To ensure that we are offering the quality of service that is our standard, we audited all email correspondence and I think I can offer some clarity on a few points. We do apologize as we did have an initial issue with the room blocks. While I was contacted and informed, Kendra had fixed the problem over a three day span herself, after which there were no further issues. We can all admit that three days is longer than the solution should have taken and because of this you were upgraded to our Premier Suite for two nights at absolutely no charge as an apology. In going through the emails, we saw no unreasonable requests from either of you, but we also didn’t see anything but a willingness from Kendra to accommodate your needs and preferences to make your day special. All email correspondence was answered professionally, kindly, and in a very reasonable time frame. Kendra pleasantly made several efforts to meet with you outside of normal business to accommodate your schedules and even met you at your suite after check-in to help you unload your vehicle, just to name a couple of examples. Additionally, our team does not oversee ceremony walk throughs as they are all so uniquely different and hold traditions and ceremonious practices that an official or religious representative is much more equipped to handle. Kendra helped your wedding party set up the ballroom as well as checked in on the bridal party several times all while coordinating vendors and our banquet and culinary staff the day of to ensure that your celebration would run smoothly. Kendra did have a meeting scheduled the evening of your reception, after the formalities and both meals and desserts were served which is usually when she excuses herself for the evening at all weddings. We can assure you that the entire day was focused on your event and your event alone. Please do not let this response overshadow the appreciation we have that you chose to share you special day with us. We value that responsibility immensely but did feel the need to clarify the situations addressed. I would love to have further discussion, please feel free to contact me directly at chill@pinebarninn.com so that we can arrange a time to have a more in depth conversation. Thank you again. Best Regards, Chris Hill Director of Sales and Catering Pine Barn Inn

working with you both. We are thrilled to know that our team met all of your expectations! We know that COVID-19 has presented many challenges & has caused much stress for couples over the last several months. That being said, we want to thank you for trusting in us to detail and safely host your dream reception during such a time. Congratulations again to you both! Warmest Regards, Megan Henrie

d our business. Thank you for taking the time to let us know about your experience and congratulations! The Pine Barn Inn Management Team