4.8
Praised by couples for:
Amenities
Helpful staff
Quality catering
Our Effort is Our Distinction
⭐⭐⭐⭐⭐ An Exceptional Experience for Our 20th Church Anniversary Gala!
We had the privilege of celebrating the Agape House of Worship 20th Anniversary Gala at The Pines Manor in Edison, and we could not have been more pleased with our experience. From the early stages of planning through the conclusion of our celebration, the entire Pines Manor team demonstrated exceptional professionalism, hospitality, flexibility, and attention to detail.
A very special thank you to Joe, Ana, Jennifer, and Nick, who were absolutely wonderful to work with. Each of them played an important role in helping us bring our vision for this milestone celebration to life. They were responsive to our questions and requests, accommodating as plans evolved, and genuinely invested in making sure our evening was successful.
Planning a 20th anniversary celebration for our church was incredibly meaningful to us. We wanted the evening to honor our history, celebrate what God has done over the past 20 years, and create a beautiful and memorable experience for our 500 plus members, leaders, families, friends, and guests. The Pines Manor team understood the significance of the occasion and worked alongside us to make the evening truly special.
The venue was beautifully prepared, elegant, spacious, and welcoming. From the ballroom setup to the flow of the evening, everything created the perfect atmosphere for such an important milestone. Our guests were very complimentary of the venue and the overall experience.
The food was excellent, and we received many positive comments from our guests. The presentation, quality, and service were wonderful. The staff throughout the evening was attentive, courteous, and professional, allowing our planning team to enjoy the celebration knowing that the details were being handled.
What stood out most was the genuine spirit of hospitality. Joe, Ana, Jennifer, Nick, and the entire Pines Manor staff made us feel that our event truly mattered to them. That personal touch makes such a difference when you are planning an occasion of this magnitude.
Our Agape House of Worship Family of Churches 20th Anniversary Gala was a milestone we will remember for years to come, and The Pines Manor played an important role in making it such a beautiful and memorable evening.
To the entire Pines Manor team ; THANK YOU!!! Thank you for your patience, professionalism, flexibility, excellent service, and for helping us celebrate 20 years in such a wonderful way.
We wholeheartedly recommend The Pines Manor for church galas, weddings, anniversaries, corporate events, and other milestone celebrations. If you are looking for a beautiful venue combined with a team that genuinely cares about making your event successful, The Pines Manor is an excellent choice.--Five stars, without hesitation! ⭐⭐⭐⭐⭐
Genevieve K.
5.0
We just hosted a surprise birthday party for my mother in law at the Pines Manor, a year after hosting our wedding there! We worked directly with Camille for both events, but we truly had a great experience with every employee we met along the way. The entire staff’s professionalism, knowledge and care is cause for a 10/10 event each and every time. We cannot thank the Pines enough for helping us create lifelong memories we will always cherish. Thank you Pines Manor!!!
Jaclynn A.
5.0
AWARD WINNER (3X)
Thanks to recommendations from couples on The Knot
Located in Edison, NJ, Pines Manor is a banquet hall venue that hosts weddings and other milestone occasions. The management of this central New Jersey landmark invites couples who are planning their nuptial festivities. This expansive property offers a stunning backdrop for your wedding celebration - a remarkable setting for your precious moments and vivid memories.
Pines Manor has been a name in hospitality from the 1890s to the current day. This elegant facility has changed over the years to better accommodate the requirements of their loyal clientele. The staff of this venue takes pride in being part of the community and in their high standard of excellence. Numerous presidents and dignitaries have dined within these walls, a testament to the attention to detail that these hospitality experts provide. Notable New York interior designer Charles Morris Mount has established an ambience of refinement and luxury with imported silk wall coverings and a magnificent lobby.
Events that are hosted at Pines Manor include wedding ceremonies, civil unions, elopements, vow renewals, showers, receptions, and more. This venue’s culinary team will work with you to craft a menu worthy of your special celebration, with selections to suit your palate. Elegant pieces will be available for your festivities, including damask linens, fruit carvings, ice sculptures, floral arrangements, and more. The comfort and convenience of all guests are of paramount importance to the staff, so this facility includes wheelchair-accessible features and wireless internet. In addition to hosting weddings, this estate is also a venue for other special events, including corporate meetings, milestone celebrations, holiday parties, and more.
Speaks Arabic, English, Greek, Italian, Spanish
Amenities + details
Amenities
Ceremony Area
Dressing Room
Handicap Accessible
Indoor Event Space
Liability Insurance
Wireless Internet
Ceremony Types
Civil Union
Commitment Ceremony
Elopement
Interfaith Ceremony
Non-Religious Ceremony
Religious Ceremony
Second Wedding
Vow Renewal Ceremony
Settings
Ballroom
Estate
Park
Venue Service Offerings
Bar & Drinks
Cakes & Desserts
Food & Catering
Planning
Se Habla Español
Wedding Design
Rentals & Equipment
Service Staff
Awards and Affiliations
3-Time 'Best of Weddings'
2025.2024.2022.
Best of Weddings
The Knot independently assesses vendors for this award—it’s never self-reported. We base it on firsthand experiences from real couples and guests, and they must have a 4.5-star average across 7+ reviews in the qualifying year.
Join couples who chose award-winning vendors for their wedding
Reviews
4.8
out of 5.051 reviews
Your trust is our goal. Our community relies on honest reviews to help
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Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Pines Manor is highly praised for exceptional professionalism, warm hospitality, and flexibility throughout planning and events. The elegant, well-appointed venue, attentive staff, and delicious food keep events running smoothly—even with last-minute changes. Highly recommended for weddings, galas, and other celebrations.Review photos
Showing slide number 1 out of 9
Genevieve K
5.0
⭐⭐⭐⭐⭐ An Exceptional Experience for Our 20th Church Anniversary Gala!
We had the privilege of celebrating the Agape House of Worship 20th Anniversary Gala at The Pines Manor in Ed...
ison, and we could not have been more pleased with our experience. From the early stages of planning through the conclusion of our celebration, the entire Pines Manor team demonstrated exceptional professionalism, hospitality, flexibility, and attention to detail.
A very special thank you to Joe, Ana, Jennifer, and Nick, who were absolutely wonderful to work with. Each of them played an important role in helping us bring our vision for this milestone celebration to life. They were responsive to our questions and requests, accommodating as plans evolved, and genuinely invested in making sure our evening was successful.
Planning a 20th anniversary celebration for our church was incredibly meaningful to us. We wanted the evening to honor our history, celebrate what God has done over the past 20 years, and create a beautiful and memorable experience for our 500 plus members, leaders, families, friends, and guests. The Pines Manor team understood the significance of the occasion and worked alongside us to make the evening truly special.
The venue was beautifully prepared, elegant, spacious, and welcoming. From the ballroom setup to the flow of the evening, everything created the perfect atmosphere for such an important milestone. Our guests were very complimentary of the venue and the overall experience.
The food was excellent, and we received many positive comments from our guests. The presentation, quality, and service were wonderful. The staff throughout the evening was attentive, courteous, and professional, allowing our planning team to enjoy the celebration knowing that the details were being handled.
What stood out most was the genuine spirit of hospitality. Joe, Ana, Jennifer, Nick, and the entire Pines Manor staff made us feel that our event truly mattered to them. That personal touch makes such a difference when you are planning an occasion of this magnitude.
Our Agape House of Worship Family of Churches 20th Anniversary Gala was a milestone we will remember for years to come, and The Pines Manor played an important role in making it such a beautiful and memorable evening.
To the entire Pines Manor team ; THANK YOU!!! Thank you for your patience, professionalism, flexibility, excellent service, and for helping us celebrate 20 years in such a wonderful way.
We wholeheartedly recommend The Pines Manor for church galas, weddings, anniversaries, corporate events, and other milestone celebrations. If you are looking for a beautiful venue combined with a team that genuinely cares about making your event successful, The Pines Manor is an excellent choice.--Five stars, without hesitation! ⭐⭐⭐⭐⭐
Jaclynn A
5.0
We just hosted a surprise birthday party for my mother in law at the Pines Manor, a year after hosting our wedding there! We worked directly with Camille for both events, but we tr...
uly had a great experience with every employee we met along the way. The entire staff’s professionalism, knowledge and care is cause for a 10/10 event each and every time. We cannot thank the Pines enough for helping us create lifelong memories we will always cherish. Thank you Pines Manor!!!
Any questions?
Joseph I
5.0
We had our wedding at the Pines Manor and had an amazing experience! From start to finish Camille (and truly the entire staff) was a dream to work with. Her knowledge and support t...
hrough the entire planning process really helped us create such a beautiful, fun and overall very successful event! Thank you Pines Manor!!
Marie M
5.0
We had our wedding at this venue on July 25, 2026, and it was a wonderful experience from start to finish! The staff was incredibly attentive and professional, and they made sure e...
verything ran smoothly throughout the day. The food was absolutely delicious, and our guests had so many great things to say about it.
A special thank you to Ana Peralta for her helpful vendor recommendations, which made the planning process so much easier and less stressful. Her guidance and support were truly appreciated.
The venue was beautiful, the service was excellent, and the overall atmosphere made our special day even more memorable. We are so happy with how everything turned out and truly appreciate the entire staff for helping make our wedding day so special. We highly recommend this venue to anyone looking for a beautiful setting, amazing service, and delicious food!
Chislaine V
5.0
Pines Manor gave us the most easy and flexible experience of our lives. They truly understood what we needed for our perfect wedding day and went above and beyond to make sure it t...
ook place. From making menu decisions (with a fiancé who is a chef) to making sure we ate on our wedding day, Pines Manor was there every step of the way. Our wedding was supposed to be on the day of the blizzard received in January 2026; the exact date. We had to move it to the day before and Pines Manor had everything coordinated (including vendors) and figured out within two hours of the decision. The day of, the staff was very accommodating to the guests that were arriving late due to the conditions and were so personable with my now husband and me. They paid attention to every detail; even the details we did not think of. We could not recommend them more, they truly feel like family, and we will forever remember them when we think of our big day. THANK YOU PINES MANOR FOR MAKING EVERYTHING AS PERFECT AS IT COULD BE! All the staff was great, but we want to give a huge shout out to Ana Peralta, Angie Suero, and Jennifer Barbato - we couldn't have done it without you ladies!
sadiqa b
5.0
With over 14 years of experience as a professional planner in the events industry, I recognize exceptional service when I encounter it. Pines Manor Banquet is a remarkable blend of...
elegance, professionalism, and outstanding customer care. From management to catering and the entire staff, this venue truly excels. The pricing is phenomenal, offering incredible value for every dollar spent. You won’t find a more satisfying experience. My team and I absolutely love working at this venue.
Tiffany B
5.0
There is NO PLACE like the Pines Manor!! This venue is the only place where I hold my events and I am going on 6 years and planning for a 7th!!!
The staff is beyond PHENOMENAL, th...
e food is AMAZING and it is EXCELLENT in regard to the location (close to several major highways).
Whenever anyone asks me about a venue the ONLY place I recommend is the Pines Manor!!
Omar E
5.0
we had our wedding at the Pines Manor, and our entire experience was absolutely exceptional from start to finish. the planning process was smooth, the Pines team consistently manag...
ed everything with care and professionalism. every detail we asked for was handled thoughtfully, and they always answered our questions in a timely fashion. their attention to detail made such a difference during the wedding planning era.
a very special thank you to Nick and Carlos, who went above and beyond for us. their service was over the top - they made sure we weren’t missing anything throughout the night and treated us and our guests with the utmost respect. they were always one step ahead, and their kindness, organization and support truly elevated our entire day.
our wedding day was perfect, and everything ran on time and exactly as we envisioned, and that is entirely thanks to the Pines team. we couldn’t have asked for a better venue or a better group of people to trust with such an important day.
highly recommend the Pines Manor for anyone looking for a beautifully run wedding with a team that genuinely cares
Noor H
5.0
I recently had my wedding at this hall, and I can’t say enough good things about the experience. From the very beginning, Ana was absolutely incredible. She was with me every step ...
of the way—patient, organized, and genuinely caring. On the day of the wedding, she made sure everything flowed perfectly and checked on me constantly to make sure I was okay. Her support truly made the day stress-free and unforgettable.
Joe was also amazing! He worked seamlessly behind the scenes to ensure everything ran smoothly, and you could tell he really cared about making the event perfect.
I’m so grateful . They turned a special day into a truly unforgettable one. If you’re looking for a stunning venue with people who actually care and go above and beyond, this is the place.
Thank you so much
Mia S
5.0
Thank you to the Pines Manor team for making of our event an unforgettable one. Ana and Angie were amazing, and never failed to ensure a fluent communication to make sure that ever...
ything went successfully. The night of, our Maitre D' Thomas was excellent, the venue is also beautiful and every detail we requested was taken care of above what we expected. Thank you again for giving me and the Class of 2025 at our school a memorable Prom night in every sense of the word.
Alex T
5.0
All I can say is, Wow. I could not have felt more special and important on my wedding day thanks to the Pines Manor. Ana and Jennifer were outstanding. Ana was genuine, thorough, a...
nd understanding from the beginning stages of wedding planning to the very final details. Both her and Jennifer handled any last minute changes with grace and assurance. I truly felt like a member of the family or have asked for a better venue. Thank you so much for making our special day come true, it was much more than I could have ever imagined!
Alexandria Tomaro
Mia O
5.0
For years that we have been going and attending events and parties in The Pines Manor, I can only say positive remarks and reviews about it, not to mention it’s proximity to us, h...
ow delectable the foods are (the fried calamari is a go to appetizer), and of course how friendly and accommodating the members of the staff are. Ana and her colleagues will go above and beyond their usual workload to ensure that they cater to all, if not most of our request and needs to make our event more memorable and enjoyable to our family and guests. My husband and I celebrated our 50th birthdays at the Pines Manor, and both parties were really awesome; as a matter of fact, we are booking it again as the venue for our Christmas celebration this year.
Abdelhamid D
5.0
I would to thanks all the banquet team at the pines manor in Edison NJ for helping us organising my son wedding.
Anna we were very amazing with your team Mike and Nick. It was a v...
ery successful event.
Thank you all
Juliana K
5.0
My experience with Pines Manor from the beginning to the end with Ana was amazing. We held my son's Walima there last weekend.
The day of the event, Ana and her team including ...
Uzma and Johnny made the process so seamless. Nothing was lacking thru out the evening. Everything was handled smoothly and on time. I was so impressed when Uzma came and asked me and my husband if we ate as we were so busy socializing with the guest. She also made the special plate for the bride and the groom. I would definitely book them again for my next event! Thank you Ana, Uzma and Johnny.
Barbara B
5.0
The Edison High School class of 64 had our 60 th reunion at the Pines June 23,2024. Our classmates can not say enough about how wonderful our experience was. From the early plannin...
g stage to the party the staff could not have been more helpful. The food at affairs like ours are usually standard but not so here the buffet was outstanding. We were on a tight budget but you would not know it by the quality of food we were served. The venue is also beautiful and every detail we requested was taken care of above what we expected. Thank you again for helping us have a very successful afternoon. Looking forward to planning our next event with the Pines Manor
S P
5.0
I went there for The Dulhan Expo last November, I was impressed by the Pines Manor Booth. Today I booked my Walima there, Ana will be the Coordinating Manager. I am very excited a...
nd looking forward to a great event.
Dammy P
5.0
Excellent Venue for Weddings or any Social Event.
Karen B
5.0
Excelente, quede totalmente encantada con el servicio de Pines Manor, me brindaron un servicio A1; tal como yo lo soñé, muchas gracias Anita Peralta y Jimmy Paniagua son lo maximo...
!
Felicia B
5.0
My name is Felicia B. This is my personal note to acknowledge Ms. Ana Peralta professionalism from the very first time of our phone conversations. It was such a pleasure when I fin...
ally met with her in person. I am so grateful to her and her staff for coordinating the event from A to Z. The event was a successful one, and I will definitely recommend PinesManor to anyone in the future.
Mo I
5.0
Ana, Mika, and the crew did an even better job than I could have imagined! They completely exceeded expectations! 🙌🎉
Booked the wedding almost a year in advance. They worked wit...
h me with every detail ensuring absolute satisfaction. They always answer calls and emails about updates until the date. On the day of they will keep you informed about what is happening. Even in the case of over exceeding count, they will work with you accommodating all of your guests.
Booked at 900 person wedding and honestly would not use any other venue. Pines Manor is the top choice hands down. Best service, most affordable, most accommodating. Credit to management for running the events as smooth as possible. You can never go wrong this type of service. Very much recommend for all occasions.
They recently renovated one of their halls and are expecting to renovate the rest!! They are on top of it.
The food is incredible, great staff involved - no other venue can handle the demand and service. Do not even bother asking around.
Love this venue for myself and community!
Raneen S
5.0
I’m going to be very honest, I didn’t want to have my wedding here only because everyone in my family does and I wanted something different but everything felt right once we met wi...
th and spoke to Camille. I felt like she genuinely cared about us and did everything with our best interest mind. Everything I asked for, Camille and Mika did for me. Jhonny, Uzma, and Hadeer were awesome and a huge help on the day of. The staff definitely cares about their clients and really wants them to be happy. There were many hardships for me during my engagement period but the love and support I got from Camille was overwhelming. I can’t complain about a single thing and i’m so unbelievably appreciative of everyone there.
Linda K
5.0
Postpartum Support International hosted a 3 day perinatal mental health training at The Pines Manor. Everyone we worked with did an excellent job accomodating our needs--food, aud...
io, changing the room design all three days and providing a respite/lactaction room that had a small refrigerator for anyone needing that. Vicki, our banquet manager and Hadeer, Tommy and the banquet staff were wonderful and went out of the way to give us even better service than what I'd say we paid for. The food was fresh and good quality, bathrooms always kept clean (and we had a lot of women using them)! Price was the range we needed and I'd say we certainly got our monies worth! I highly recommend Pines Manor. It would make a great wedding venue.
Sunit D
5.0
We had our 50th wedding anniversary celebration on June 23rd. We worked with Anna Peralta and her assistant Jennifer from Sales Dept at Pines Manor in Edison, NJ. We planned our ev...
ent about 4 months in advance. Everything from decor, room arrangement, menu selection, lightning, sound system etc were perfect. The food presentation, serving food, etc were top notch. Maitre de Thomas during the event was very cooperative , flexible and helpful throughout the event. The bar tender, servers were well trained. Our guests really enjoyed the Canapés, cold cuts including Sushi, baked salmon as appetizers and than main food and drinks particularly Prime Rib , Salmon courses. The event went beyond our expectations. We highly recommend the site Pines Manor and the individuals mentioned above. They have a large parking lot and easy access from the freeway 287.
Sami W
5.0
Our wedding was on march 17,2023! Where do I even begin!!!
The Pines Manor staff were exceptional from Day 1. Ana and Jennifer worked with me and the family in every way, shape a...
nd form! The wedding was a fairytale wedding and that isn’t easy with 750 guests. However, Ana and team made the importable Possible!
thank you so much for everything!
Joy P
5.0
Our wedding was last Nov. 26,2022. Pines Manor did a great Job in making it memorable. Everyone had a great time. The food was excellent. The presentation was perfect and the atte...
ntion for details was at par the best in the industry. The staff, were very professional, friendly and courteous. Johnny our Maitre D’ , Was very helpful and attentive to our needs. Ana was very accomodating and very easy to deal with. Very knowledgeable and did a great job in incorporating suggestions that will make our experience with Pines Manor the best could be. Everyone was raving with the food and service. We would recommend Pines Manor again and again to our family and friends. They went above and beyond to make us happy with our wedding.
Erin C
5.0
We got married at the Pines Manor in November and had the time of our lives. The attention to detail, food selections and quality of food, management, vendor suggestions and organi...
zation are all reasons why we would book this venue again in a heartbeat. We had the pleasure of working with Joe and Jennifer who were both incredibly responsive and accommodating. My husband, family, friends and I would all highly recommend the Pines Manor for their team went above and beyond to help build and execute our dream wedding.
Michael K
5.0
Our experience at the Pines Manor was wonderful, and everyone did a great job. From the beginning, we felt like we were in good hands, and the professional staff made our wedding d...
ay stress-free. The food was excellent, and everyone we've heard from had a great time. We made memories that will last a lifetime.
We especially appreciated that we were able to deliver our ceremony arch the day before, and were happy to see everything nicely set up when we arrived the next day. And during the event, Hadir, our maître d', was very helpful and attentive to our needs. She even assisted us in moving the arch to our van at the end of the evening.
We want to thank Ana and Jennifer for helping us plan a flawless event. We enjoyed working with everyone, and highly recommend the Pines Manor.
Amanda S
5.0
I recently had my wedding at the Pines Manor in Edison, NJ (July Wedding). The Pines Manor staff were extremely professional, helpful, & treated us like family the day of my weddin...
g! The venue itself is beautiful, they even have a gazebo out front where we took gorgeous photos at. The staff was very open to us bringing in as much decor as we wanted, & they helped make our vision come to life. The food was to die for. We opted for surf & turf at our wedding & it was cooked to perfection. I highly recommend you consider Pines Manor for your event, our event coordinator Ana Peralta & Maitre D Nick Fareri are truly the best in the business.
Victoria .
5.0
We would like to thank you again for all your help from the day we inquired about booking our wedding, and all throughout, till the end of our celebration. What a wonderful experie...
nce.. We couldn’t have asked for a better day, or a better venue.
Pines Manor was the first venue we viewed – After meeting with Camille, our Catering Manager, we left with such excitement knowing that it was the venue that we wanted to get married at. She was wonderful to work with; caring attentive, and nothing was ever too much to ask for, and questions were always answered super fast. She was there for us every step of the way, along with her event specialist, Samantha who covered all the details (hope I didn’t drive you too crazy 😊.
Pines Manor really did exceed our expectations of how the venue looked on the day, and how the day came together. Your entire staff went above and beyond to make sure that my husband & I and our guests had a top notch experience. Nick, our Maître D, did an exceptional job making sure everything was flawless - We got so many compliments on the food during the cocktail hour and reception (and let's not forget the desserts and cake!) - everything was just delicious. Kudos to your Chef!
Thank you, again, to you and your team for the most perfect day. You made the vision of our dream wedding come to life. We will definitely recommend the Pines Manor to family and friends -for all their events- for years to come!
Milhem A
5.0
Ana!!!!
Thank you so much for all your hard work on creating the best wedding for us, from the moment we walked into your office till the late hours of the wedding night you were ...
with us every step of the way,I’ve been to pines manor before and can honestly say they are family to us from how we are treated in there, both the staff and managers were detailed and made it look effortless in making the dream wedding for my cousin and his wife.
Thanks for the lasting memories and can’t wait for our future weddings there
Ana P
5.0
My event was phenomenal, from the beautiful setup, to the great service and food.
They certainly made of my Daughter’s Sweet 16 the talk of the town. We keep getting compliments fr...
om every guest that attended our event.
Great Team, Professional Staff, Excellent Service!!!
Ali A
5.0
Came here many many times as a guest and their service is always consistently great so I decided to do my wedding here. Ana and the team did a beautiful job with the set up and ser...
vice. The food was awesome and I received a lot of compliments from my guests. Highly recommend this venue!
Ignacio P
5.0
I had my daughters Sweet Sixteenth at the Pines Manor recently and I have to say that I’m very pleased with the service we received. My wife handled all the particulars from bookin...
g to the logistics of the event and my first view was the night of the celebration. Everything was as my wife had described and told me to expect. The staff was very professional, attentive and helpful. The room was adequately lit and all the services were on time and well coordinated. I would highly recommend without hesitation this venue for events and social gatherings.
Thank you for making my daughters special day unforgettable. Hope to see you soon!
Anabela R
1.0
My family and I attended a 15th birthday there this weekend. I must say if you are looking for mediocre food and horrible service this is the place for you! And you get a horrible ...
unsympathetic manager to go too!
First, coffee was served at 11:15pm onlybyo be told the event was over! The dessert table wasn’t even opened for the guests because their staff and manager did not know how to time management! It is not our responsibility to manage time! They should’ve served coffee at 10 and opened the dessert table if they wanted the guests out by 11!
Next, when we asked the manager for 30 min just to do the candle ceremony and for dessert, he went on to be rude and disrespectful! He said he has a business to run and has no empathy for anyone! Mind you, this little girl lost her dad less than a year ago and her dads dying wish was for this event to happen. The manager knew the family’s situation and proceeded to tell us to “get the hell out”!!
Horrible! Just horrible! I humane! Sub-standard food and less than sub stands star manager! Think before booking this joint!!
Response from Pines Manor
Dear Anabela,
Thank you for taking the time to leave us a review. We are very sorry we did...
not meet your expectations and for any inconvenience you had during your event with us. However, it’s important to know the full story of why there was an issue with timing. The host signed the contract with us to start at 7pm and end at 11pm. The doors were ready to open by 6:45pm. We were then notified by a guest that the invitations the host sent out said the party will start at 8pm and end at 12. The host approached us and requested that we keep the event going for another hour if possible, at no charge. We made it clear that we can stay open until 12am, but there will be an overtime charge to cover the labor and expenses. Although we had a scheduled timeline the client had agreed on, the night of the event the host kept pushing it back and delaying our service. She had asked us to hold off on coffee until cake was cut, we decided at 10:00 to move forward and serve coffee and open the chocolate fountain even though the cake and candle lighting was being delayed.
We did everything we could to stay on time and prepare food for an additional 30 guests that showed up. After reviewing the contract and our video cameras it was clear that the first round of coffee was served at 10:08pm. We kept the party going until 11:20pm without additional charges being incurred by the host, but we had to make a tough decision and end the event if overtime was not going to be paid. If we had known 24 hours prior to the event that the invitation sent out by the host was not the same as the contract they signed, we would have adjusted the staff and the cooking time and open the doors at 8pm. To have the food ready by 7pm and then delay it, does not do justice for anyone. We spoke with the family on Monday, apologized and resolved many of the last-minute challenges. As the Director of Operation for the past 15 years, I take guests’ experience very seriously. I would like to assure you that my team and I continually strive to exceed our guests’ expectations. The more information we have the better we can accommodate the last-minute changes. I do hope you give us another chance as I know we can exceed your expectations next time. Thank you again for your valuable feedback and we hope to welcome you back. If you have any additional questions, I can always be reached by email at joe@pinesmanor.com.
Sincerely,
Joe Amore
Marcheta B
5.0
8.17.19 Vow Renewal - 10th Anniversary
"Where do I start.. Anthony and Samantha were awesome. They are kind, professional, thoughtful and made me and my husband feel like we were ...
the only 2 clients and that event was top priority. More importantly they STAY in the Solution. How can we help, what do you need, we will make it work.. I had the best time planning our renewal because of the amazing Anthony and Samantha. Thank you for making our Day so special. On 8.17.19 the entire staff were amazing. Nick, Dan, Eduardo, it is too many to mention - but please note Every single Staff/Manager/Server/Bartender were amazing - this was also shared to me by my guest. What an awesome night with an Awesome PINES MANOR TEAM - Hats off."
Mary H
5.0
The experience was fantastic from planning to execution of my daughter's bridal shower. It was a pleasure to work with Anthony on the project. The service, food, cake, and appearan...
ce of the room were fantastic the day of the shower. All of the guests raved about the party and the venue. The service offered by the maitre D' (Roland) and his staff (such as Thomas) was so professional and top of the line! It was a perfect event! I highly recommend The Pines Manor for any event.
Jaime c
5.0
Great food. Great staff. GREAT TIME! Thank you Pines Manor for hosting our marriage celebration!
Jaime and Ken
Priscilla P
5.0
We just had our wedding reception at Pines Manor last weekend and it was amazing. Working with Camille and Toni was great. They were so accomodating to all of our requests and work...
ed well with my wedding planner. The service we received the day of from the maitre'd Bernardo and staff was amazing. The food was so delicious and our guests keep telling us how much they enjoyed the food and service. I would definitely recommend Pines Manor to anyone.
Albert & Teri M
5.0
A special thanks to all staff at Pines Manor for taking care of our unique and special guests that came to celebrate our apecial day with us. Our wedding was very inclusive just l...
ike we wanted.
🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽
Unlike many wedding receptions,
we welcomed children and we wanted to accomodate anyone with a special need.
The children behaved amazing and the venue made sure they had kid friendly food.🤗🙌🏽🎉👰🏻 Thank you Pines Manor! 🙌🏽We all were mindful in accomodating our guests and our kids. PS the bridal room was lovely and the snacks delicious. Our family and friends wukk definitely use Pines Manor again.
Emily E
5.0
We had an amazing experience, right from the start, with meeting Sarah and helping us plan the event to the service, to the food, to the venue. Lorena provided outstanding service ...
and everyone really was so helpful and professional. Everyone in my party was praising the Pines Manor, it's food, it's service, the people. Thank you!
rahul g
5.0
It was a wonderful experience and we are glad we selected Pines Manor for our wedding.
Fabio G
5.0
You can not go wrong if you need a nice venue for your special event. Just had our daughter Sweet Sixteen Party and it all went beyond our expectations. They have best staff!!
Carlyn M
5.0
I had my wedding here on July 21,2017. The staff went above and beyond to make sure everything went according to plan. Everything was perfect. Our catering manager Camille Guastell...
a was AMAZING!!!! I would recommend anyone who is looking for a magical wedding or event to look into Pines Manor. The maitre d was phenomenal!!! Everything was just simply magical!!! Thank you for your service!!!
Anne O
4.0
My group recently had an event at the Pines Manor. I was pleased with the staff members who were extremely accommodating. They attended to our needs immediately. The food was d...
elicious and plentiful. The room was beautifully decorated. There was ample parking and, again, I cannot say enough good things about the staff. If you are planing an event, The Pines Manor is the place to reserve.
Anonymous
4.0
Pines Manow was incredibly accommodating to our wedding party, everything was so gorgeous and the staff was very helpful.
Anonymous
5.0
I had a wonderful wedding day at Pines Manor!!! The staff made the day go so smoothly. Every detail that I want was provided. My guests were blown away by the food and the service....
The day went so smooth, it truly was a dream that became true. I wouldn't have it anywhere else!! Pines Manor made my wedding day Beautiful!!!!
From
Mr. and Mrs. Barry Rainer Jr.
Precious E
5.0
I am so happy with our choice to go with the Pines Manor as our wedding reception venue. We worked with Camille and she was really great and knowledgeable. Even when she wasn't aro...
und, everyone else we worked with was incredibly helpful. Everything went so smoothly on the day of - every detail was thought of ahead of time. I'd choose them again any day. Beautiful location and great staff!
Danielle I
5.0
Pines Manor surpassed my hopes and dreams as a reception venue for our Wedding. Vicki and Joe made sure every detail of our reception was done to the highest quality! Since the r...
eception, I hear everyday raves about the food and the awesome ambiance of the hall. The hall set up and large dance floor allowed for a great party. The Pines Manor made the most special day of my husband and my life more special. Vicki's impeccable taste and organization kept me calm throughout the whole planning process. I plan to use Pines Manor for future celebrations! They are accommodating and fun to work with!
Kristen G
5.0
We were so pleased with the service at the Pines after our November wedding. We had to plan our wedding long distance and they were very accommodating throughout the whole plannin...
g process. The price per person was definitely reasonable/competitive compared to other venues in the area esp with linens, centerpieces and cake included, the wait staff were amazing and the food was phenomenal! My guests are still talking about it to this day!
Christie R
4.0
Vicki was who helped us with our wedding at the Pines. They did a fabulous job. Everything was perfect! Only issue is that the venue is getting a lil old & could use a lil upda...
ting!
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