Pittsburgh Marriott City Center

I’m writing this review as more of a cautionary tale. I do want to be honest and fair, so I will say when we first signed a contract with the Marriott, we were so incredibly pleased with the venue. We booked the venue in June 2020 for our May 21, 2022 wedding. Because we were in the midst of statewide shutdowns due to the pandemic, the Marriott did not have a wedding coordinator on hand. So we worked with Christina from the sales department. Christina was phenomenal — very quick to respond over email and really worked with us to personalize the packages to us as best she could. We signed a contract in July 2020 with the Marriott, and then I didn’t hear from them for the months to follow. I didn’t find that weird because our wedding was pretty far off. Come March 2021, I had some questions for the venue from my florist, and I was disappointed to find out that I would now be working with a completely different person (not Christina). This person was nice but did not have the answers the my questions and told me their wedding coordinator would be back onsite in May 2021 and that she would reach out to me then. Come May I didn’t hear anything from the Marriott. Not to mention, the Marriott had still not reopened since March 2020, but I had been given no clarification as to when they would be opening. Now fast forward to August 2021 — we were about 10 months out from the wedding and I wanted to start working on some DIY decor. I emailed my new contact at the Marriott to see if I could schedule an in-person walk through of the venue since I hadn’t seen it since June 2020. My email was subsequently forwarded around to several people before a brand new contact (Brian) emailed me back to tell me that he was now the person I could contact with questions. The inconsistency of who I was talking to was starting to make me very nervous, so when Brian asked to set up a call I started to get nervous that something bad may be happening with the venue. However, when we did speak of the phone he reassured me that the venue was fine and that they’d be opening back up in September/October to the general public. The phone call had helped calm my nerves, as Brian had reassured me that he had worked on many weddings for the Marriott and I felt as though I was in good hands again. We planned on visiting the Marriott in September once it was closer to being reopened. However, on the Sunday evening before we were supposed to go visit the Marriott, Brian called me to let me know that they would now not be reopening until January. With January just being four months before our wedding, that made me incredibly anxious, especially because they had planned to open multiple times before and it continued to be pushed off, even as almost all other Pittsburgh hotels were reopening with modified safety precautions. I asked him if I should be concerned about the venue, and his exact words were “I don’t know.” My fiancée and I decided that that was way too much of a risk. Brian offered us a full refund, including our initial deposit. We later found out that the Marriott had never actually charged our card for the deposit (things were hectic at the time and it went unnoticed), so technically our contract was void anyways. While I appreciate the transparency Brian provided, I still believe they wouldn’t have been told us that the reopening had been pushed to January without our in person visit scheduled in September. Overall, incredibly disappointing. Please don’t book here.

I searched and consulted with several venues for my wedding and reception. I had a strict budget but wanted something nice. As soon as I contacted Fallon, she immediately put together a package for me that was beyond anything I could imagine. She left the venue before my wedding but the lady who took over, Ashley, was just as amazing with whom to work! She made sure everything fell into place! I have no complaints at all and would highly recommend PMCC to anyone! Every staff person I encountered was pleasant and helpful!

The venue itself was amazing, but Fallon, the coordinator, was the real fricken deal. We knew from the second we met her and saw the ballroom that we would be having our wedding there! She was so accommodating to every request or question we had. The Marriott itself was a beautiful hotel space. The overall staff was very professional and accommodating as well. All of our guests told us how beautiful the room was! I can not thank Fallon or the Marriott enough for making our special day so wonderful! If you are looking for a space in the city, this is 10000% worth it!! It’s not a typical hotel wedding! It’s so much more than that!!!

We had a wonderful experience using Marriott City Center and working with their special events coordinator, Fallon Deriggi-Schuck. Every staff member at the Marriott was extremely friendly and helpful - even before we had booked the event, which was comforting knowing our guests would be well taken care of. The event went extremely smoothly and we never had to worry about anything that night, if we had questions, someone was always readily available. Fallon was very helpful answering questions and making sure everything was organized prior to the event. It was nice to work with a venue package that included food, uplighting, linens, cake and other small details. We had a plated dinner and the food options were excellent - even when made at a large scale for the event. The package also included place cards and table numbers, which was a nice detail that we didn't have to worry about creating or printing. Fallon was great at making the package options flexible, to adjust for things that we didn't want and adding on for things that we did.