My fiance and I chose Water's Edge since we had a smaller wedding and had heard some complaints about the noise in the aquarium. The events staff (Jaime, Kristi and Rachel) were al...l amazing and always available via email and telephone. They couldn't have been better, and they even let us come to the zoo 2 days prior to the wedding to set up paper lanterns. They drove us over and got us ladders, etc. So great!
Bob, the catering manager was also very informative and friendly during our meetings, but he is terrible at responding to emails. There were times when we waited weeks for a response (after he told us he would send the info out "in a few days"), and we would have to email or call other staff members to get a response. That's disheartening, considering the food is the most expensive part of the wedding. There are no tastings, so you're putting your trust and a small fortune into someone who can't return an email in less than 2 weeks? That was a little frustrating. However, the food ended up tasting great (we had a sit-down dinner with the petite filet & arctic char combo), and we got a ton of compliments from our guests. What Bob lacks in communication skills, he makes up for in really delicious food. We were also able to drop off all of our candles, decorations, etc, a few days prior to our wedding and his staff did a great job setting everything up based on our notes. You can also leave everything at the end of your wedding (except gifts) and pick it up up to a week later. It was really nice to just leave at the end of the night and not worry about cleaning up or gathering up all of our decorations and sundry items.
Aside from the slight communication issue, the only warning I would give future patrons is that the wi-fi does NOT work in Water's Edge. Our friend was acting as our DJ as a wedding gift to us, so our entire wedding playlist was saved onto an internet-reliant program. We had been assured that there was wi-fi at Water's Edge from the get-go, but it would not work when we were there setting things up 2 days before the wedding. When I told the office that it didn't work, a woman there (not any of the great staff we had previously worked with) basically told me that I was crazy and it worked. I logged on to the wi-fi in the office (where it worked) to show that it wasn't my phone- it was Water's Edge. She told me not to worry because it should work and they never had problems before. Luckily, another staff member happened to overhear our conversation, and she confirmed that she had recently had trouble with the wi-fi at Water's Edge too. I asked the original woman what she suggested since our "DJ" needed the internet, and she basically said that it should work, but a good DJ should have a back-up plan. Helpful.
So obviously I was too paranoid to just trust that woman, and I spent the day before my wedding putting together a shortened hard-copy playlist. Although that was definitely not optimal when I had 100 other things to do, THANK GOD I did! The wi-fi did NOT work on my wedding day. It makes me sick to think about what would have happened if I hadn't tested the wi-fi beforehand. We would have literally had no music. So please test it out beforehand if you are relying on the internet. Obviously we didn't have a "real" DJ, but we can't be the only couple on a budget.
Small issues aside, we had a great evening and would definitely recommend the zoo for a fun and non-traditional reception. It was an amazing ni