After reading all their great reviews, we were excited to hire Planet DJ to do the lighting and music for our wedding. We had good conversations with Ateet before signing the contract, and were really impressed with the online tool he and his ...team have for making it easy for clients to select music and plan the order and music for special moments like first dances, cake cutting, etc. In reality, we ended up being quite disappointed with the service they provided. On the positive side, the lighting looked good, the sound was fine for the ceremony and the cocktail hour, and the guests had an enjoyable time on the dance floor during the reception. But there were many disappointments, starting with a last-minute change of personnel. We had understood from all of our previous in–person and written communication with Ateet that he would be the DJ for our event. A few days before the wedding Ateet became sick and was medically barred from working the weekend of our wedding. We were very understanding of this medical emergency. However, he informed us of this change by saying that another DJ would still be our “Senior and main DJ”. We’d never spoken about this DJ and he had never been mentioned before as key personnel for our event. We trusted that he would be appropriately briefed by Ateet and would use the detailed program we’d provided in their online system to give us the event we wanted.
That’s not what happened. Unfortunately, the new (to us) DJ was simply unprepared for the event and did not deliver what we asked for. He showed late, causing delays in the set up and start time of our ceremony. While he did play the correct songs for our entrance and first dances, he failed to play the other specially requested songs specified in our program, including a dedication to the bride’s parents. He played the right cake cutting music, but at the wrong time so that it disrupted the order of events we’d previously established with Ateet. From our other vendors and bridal party, we heard additional complaints about the DJ team, including that they were curt to other professionals, that they parked in a location that blocked guests’ only access to the ceremony, and that they were not well organized (e.g., remembering to ask for the names of the bridal party only immediately before our entrance to the reception).
While all of these day-of missteps were upsetting, we were even more disappointed by the response we received from Planet DJ when we voiced our dissatisfaction after the event. We provided, in writing, a detailed summary of where the service provided did not match with our agreement, with the expectation that these complaints would be handled professionally. Ateet offered to have an in-person discussion and said that he had written us an email response but that he preferred not to send it. In response to our request to see this email prior to having a face-to-face discussion, he did send it. In this, we saw that the he blamed other vendors, and told us that we were wrong about which songs had and had not been played. In the months since we responded to that email, again expressing our profound disappointment, we have had no response from Planet DJ. We had a really wonderful wedding day in spite of the mistakes the DJ team made, but we feel very strongly that Planet DJ Productions did not uphold its end of the contract, did not deliver the event we paid for, and did not address our dissatisfaction professionally.