I am utterly dissapointed as this was the worst vendor experience ever! Our consultant Callie made dealing with Plants N Petals the most horrible time during the planning and the day of my wedding. Communication, connecting and professionalism ...was certainly not conducive to the business! We did our original contract in September for a Jan 1 wedding with owing about a $600 balance...we went in a few weeks prior to our wedding and added 2 chairs and 2 sets of goblets and labor and delivery fee went up to $400 because our consultant failed to properly ensure that the details of the original charges in "September" was done correctly. A mistake that she apologized for while at the same time not taking ownership of. Due to the initial mistake that was made, I wanted Callie to confirm all of the details she had for my wedding on several different occassions....she never did! Instead, I ending up telling/emailing the information different times to ensure no more hiccups happened. On Monday, Dec 28 I checked in with Callie as with all my other vendors to confirm arrival and pick up times; in which I advised that her team needed to be at the venue no later than 12:30pm! As the next couple days passed, no response! I called, no answer! I sent an email early 12/31 and no reply back. As a matter of fact, Callie didn't respond back to my email until 1/1, after noon on the day of my wedding to advise that her team couldn't be at my venue until 4pm VIA EMAIL! There was no phone call, no sense of urgency and in a manner that came across as careless! Our venue had no record of speaking to anyone from Plants N Petals! She turned the start of my wedding day into a very stressful one as our wedding started at 4:30! Our other vendors and venue consultants started trying to help us come up with a back up plan. Needles to say I was very upset and I responded back to her email a very frustrated bride and asked her to call me ASAP and instead she sent me ANOTHER EMAIL that included additional excuses and a piss pot apology. Callie didn't call until nearly two hours later! Why? Because the team she rushed out there was couldn't get in venue. When I asked what venue location they were at...she didn't know! THEY WERE AT THE WRONG VENUE! The delivery team was sent to the wrong venue even after I provided the venue details on several different occasions! So not only were they not there as requested, they were late, they were at wrong venue and we had to push wedding start time back. When this was addressed with Callie; she kindly advised that she was not responsible. To add additional insult to injury we couldn't even do our grand exit from the wedding because her team didn't come pick up their inventory on time! I had to call Callie over 6 times before she answered in a groggy sleep! Not having any care as to what her clients was experiencing or making sure that the remainder and ending of the night went as planned. Instead myself, my partner, my wedding party and the venue consultant had to spend the end of our wedding on a ladder carefully breaking down two manzita trees, wrapping all of their glassware, packing it up and getting it out of the venue so they could close! We had a small wedding and all we wanted was to have the beautiful trees as our back drop. How could something so simple turn into an horror and to think we we paid $400.00 for labor and delivery. Perhaps we didn't spend enough money to get quality service!